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Voice Network Manager Jobs (NOW HIRING)

krg technology inc

Voice Engineer 2

Cary, NC · On-site

The Voice operations engineer is an escalation point for NOC, Service Desk as well as PC techs ... network infrastructures and must have experience developing, operating, and managing a VoIP ...

Socket.dev

Voice Network Engineer III

Englewood, OH · On-site

$108K - $149K/yr

As a Voice Network Engineer II, you will enhance your expertise in managing and troubleshooting complex network systems. Your role will involve greater responsibility for implementing network ...

New

ASRC Federal Holding

Voice Technician

Washington, DC · On-site

Provide support to network architects and engineers to develop and implement voice network enhancements. * Configure and manage voice protocols. * Prioritize voice traffic and ensure high-quality ...

Guggenheim Securities

Network Voice Engineer

New York, NY · On-site

$150K/yr

The Network Voice Engineer role presents an opportunity to join a team designing and implementing ... Management of teams calling licenses, calling plans, carrier invoicing, billing * Teams calling ...

MFS Investment Management

Network Manager

Boston, MA · On-site

$110K - $158K/yr

Acts as a key subject matter expert in Voice, Video, and Data Communications, maintaining deep ... switches, network management platforms, network load balancing platforms, network patching and ...

Guggenheim Partners

Network Voice Engineer

Manhattan, NY · On-site

$150K/yr

The Network Voice Engineer role presents an opportunity to join a team designing and implementing ... Management of teams calling licenses, calling plans, carrier invoicing, billing * Teams calling ...

New

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Voice Network Manager information

See salary details

$22K

$106.6K

$162.5K

How much do voice network manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for voice network manager in the United States is $106,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a voice network manager?

Voice Network Managers are IT professionals responsible for overseeing, designing, and maintaining an organization's voice communication systems, such as VoIP, PBX, and traditional telephony networks. They ensure reliable and secure voice services, manage network performance, and troubleshoot issues to minimize downtime. In addition, they may coordinate with vendors, manage budgets for telecommunication projects, and implement new technologies to support the organization’s communication needs.

What skills and qualifications are needed to thrive as a voice network manager?

To thrive as a Voice Network Manager, you need expertise in telecommunications systems, voice network infrastructure, and a strong understanding of protocols like VoIP, SIP, and PBX, typically supported by a relevant degree and industry certifications. Familiarity with network management tools, unified communications platforms (e.g., Cisco, Avaya), and monitoring systems such as Wireshark or SolarWinds is essential. Strong problem-solving skills, leadership, and the ability to communicate technical concepts to non-technical stakeholders make someone stand out in this position. These skills and qualities ensure reliable voice communications, efficient troubleshooting, and seamless collaboration across business units.

What are common challenges faced by voice network managers, and how can these be addressed?

Voice Network Managers often face challenges like maintaining high network uptime, ensuring call quality across various platforms, and keeping up with rapidly evolving VoIP technologies. Addressing these requires proactive network monitoring, regular updates to infrastructure, and effective troubleshooting protocols. Collaborating closely with IT security teams is also vital to safeguard against vulnerabilities and ensure compliance with industry standards. Continuous learning and certification can help Voice Network Managers stay ahead in this dynamic field.

What is the difference between Voice Network Manager vs VoIP Engineer?

AspectVoice Network ManagerVoIP Engineer
CredentialsNetworking certifications (e.g., CCNA, CCNP), Cisco or similar vendor certificationsNetworking certifications, VoIP-specific certifications (e.g., CCNP Collaboration)
Work EnvironmentOversees voice network infrastructure, manages teams, coordinates with IT departmentsDesigns, implements, and troubleshoots VoIP systems, often hands-on technical role
Employer & Industry UsageTelecom companies, large enterprises, service providersTelecom, IT firms, large organizations with VoIP deployments

The Voice Network Manager typically oversees the entire voice network infrastructure, focusing on management and strategic planning. In contrast, the VoIP Engineer is more hands-on, designing and troubleshooting VoIP systems. Both roles require networking certifications and are common in telecom and large enterprise environments, but they differ in scope and responsibilities.

What cities are hiring for Voice Network Manager jobs?

Cities with the most Voice Network Manager job openings:

What states have the most Voice Network Manager jobs?

States with the most job openings for Voice Network Manager jobs include:

What are popular job titles related to Voice Network Manager jobs?

For Voice Network Manager jobs, the most frequently searched job titles are:

Infographic showing various Voice Network Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $106,570 per year, or $51.2 per hour.

Network Telecom Voice Analyst

Saint Louis, MO • On-site

Solution Partners, Inc.
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Solution Partners, Inc.external

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Provide Tier II support for enterprise Cisco voice, telecommunications, and collaboration environments. Serve as the primary escalation point for complex voice, network, and endpoint incidents involving Cisco Unified Communications, VoIP, SIP, Cisco IP phones, Webex, Jabber, and Jabra audio devices. Own incidents through resolution while collaborating with Service Desk, Network Engineering, Telecom teams, vendors, and business users.

Key Responsibilities
  • Provide Tier II operational support for Cisco Unified Communications, IP telephony, voice gateways, SIP trunks, Cisco IP phones, Webex Calling, Jabber, Unity voicemail, and collaboration platforms.
  • Troubleshoot voice services including registration failures, call routing, voicemail, extensions, hunt groups, conferencing, transfers, call forwarding, and extension mobility.
  • Diagnose and resolve voice quality issues including packet loss, jitter, latency, dropped calls, echo, one-way audio, and registration failures.
  • Troubleshoot Jabra headsets, speakerphones, USB/Bluetooth audio devices, firmware, connectivity, microphone, speaker, and audio quality issues.
  • Perform structured troubleshooting across endpoints, network connectivity, DHCP, DNS, VLANs, PoE, QoS, Cisco call-control infrastructure, SIP, and carrier services.
  • Support phone deployments, moves, adds, changes (MACDs), user onboarding, office relocations, hardware replacements, and asset management.
  • Own incidents from assignment through resolution while meeting SLA requirements and documenting root cause, troubleshooting steps, and resolutions within the ITSM platform.
  • Analyze recurring incidents, develop knowledge articles, and participate in major incident response and outage troubleshooting.
  • Escalate infrastructure and carrier issues to Tier III engineering and telecom vendors with complete documentation.
Required Technical Skills

Cisco Voice & Collaboration

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity
  • Cisco Jabber
  • Cisco Webex Calling
  • Cisco IP Phones
  • SIP & VoIP
  • Voice Gateways
  • Call Routing & Voicemail

Networking

  • TCP/IP
  • VLANs
  • DHCP
  • DNS
  • QoS
  • PoE
  • Routing & Switching
  • Voice over LAN/WAN
  •  
Qualifications
  • 2-3 years supporting enterprise voice, telecom, networking, or unified communications environments.
  • 2+ years supporting Cisco Voice technologies.
  • Experience supporting geographically distributed enterprise environments.
  • Strong analytical, troubleshooting, communication, and customer service skills.
  • Ability to manage multiple priorities while collaborating with Network Engineering, Telecom, Vendors, and Service Desk teams.

Apply