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Voice Network Manager Jobs (NOW HIRING)

Apple Bank

Voice Network Engineer, AVP

Scarsdale, NY · Hybrid

Ensure that our enterprise voice communications network, including but not limited to the installation, maintenance, and management of all voice equipment (voice servers, gateways, PBX switches ...

Hi-Tech Solutions

Network Voice Engineer

Richmond, VA · On-site

Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC ... Maintain and update voice network diagrams and vendor information for voice network devices * Have ...

asrcfh

Voice Technician

Washington, DC · On-site

Provide support to network architects and engineers to develop and implement voice network enhancements. * Configure and manage voice protocols. * Prioritize voice traffic and ensure high-quality ...

asrcfh

Voice Technician

Washington, DC · On-site

Provide support to network architects and engineers to develop and implement voice network enhancements. * Configure and manage voice protocols. * Prioritize voice traffic and ensure high-quality ...

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Voice Network Manager information

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$22K

$106.6K

$162.5K

How much do voice network manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for voice network manager in the United States is $106,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a voice network manager?

Voice Network Managers are IT professionals responsible for overseeing, designing, and maintaining an organization's voice communication systems, such as VoIP, PBX, and traditional telephony networks. They ensure reliable and secure voice services, manage network performance, and troubleshoot issues to minimize downtime. In addition, they may coordinate with vendors, manage budgets for telecommunication projects, and implement new technologies to support the organization’s communication needs.

What skills and qualifications are needed to thrive as a voice network manager?

To thrive as a Voice Network Manager, you need expertise in telecommunications systems, voice network infrastructure, and a strong understanding of protocols like VoIP, SIP, and PBX, typically supported by a relevant degree and industry certifications. Familiarity with network management tools, unified communications platforms (e.g., Cisco, Avaya), and monitoring systems such as Wireshark or SolarWinds is essential. Strong problem-solving skills, leadership, and the ability to communicate technical concepts to non-technical stakeholders make someone stand out in this position. These skills and qualities ensure reliable voice communications, efficient troubleshooting, and seamless collaboration across business units.

What are common challenges faced by voice network managers, and how can these be addressed?

Voice Network Managers often face challenges like maintaining high network uptime, ensuring call quality across various platforms, and keeping up with rapidly evolving VoIP technologies. Addressing these requires proactive network monitoring, regular updates to infrastructure, and effective troubleshooting protocols. Collaborating closely with IT security teams is also vital to safeguard against vulnerabilities and ensure compliance with industry standards. Continuous learning and certification can help Voice Network Managers stay ahead in this dynamic field.

What is the difference between Voice Network Manager vs VoIP Engineer?

AspectVoice Network ManagerVoIP Engineer
CredentialsNetworking certifications (e.g., CCNA, CCNP), Cisco or similar vendor certificationsNetworking certifications, VoIP-specific certifications (e.g., CCNP Collaboration)
Work EnvironmentOversees voice network infrastructure, manages teams, coordinates with IT departmentsDesigns, implements, and troubleshoots VoIP systems, often hands-on technical role
Employer & Industry UsageTelecom companies, large enterprises, service providersTelecom, IT firms, large organizations with VoIP deployments

The Voice Network Manager typically oversees the entire voice network infrastructure, focusing on management and strategic planning. In contrast, the VoIP Engineer is more hands-on, designing and troubleshooting VoIP systems. Both roles require networking certifications and are common in telecom and large enterprise environments, but they differ in scope and responsibilities.

What cities are hiring for Voice Network Manager jobs?

Cities with the most Voice Network Manager job openings:

What states have the most Voice Network Manager jobs?

States with the most job openings for Voice Network Manager jobs include:

What are popular job titles related to Voice Network Manager jobs?

For Voice Network Manager jobs, the most frequently searched job titles are:

Infographic showing various Voice Network Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $106,570 per year, or $51.2 per hour.

Voice Network Manager (60k+ Relocation Available)

Pittsburgh, PA • On-site

eNGINE LLC
See more jobs at eNGINE LLCexternal

Other

Posted 26 days ago

Job description

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with technical professionals. Our inspiration is continuous learning, engagement, and giving back to the communities in which we serve.

We are partnering exclusively with a Pittsburgh-based organization seeking a Voice Network Manager to lead its enterprise voice, contact-center, and telecom infrastructure. This individual will oversee the technology supporting three geographically distributed contact centers and more than 200 agents.This is a technically driven leadership position focused on the platforms, infrastructure, integrations, and resiliency behind contact-center operations—not customer-service operations

Responsibilities:

  • Lead the technology supporting three contact centers across the United States
  • Manage enterprise voice, VoIP, PBX, IVR, unified communications, and contact-center platforms
  • Support and enhance Genesys IVR and the current ATOS contact-center environment
  • Lead integration and cloud-migration initiatives across multiple companies and platforms
  • Identify opportunities to introduce AI, automation, and self-service capabilities into the contact-center environment
  • Own platform availability, disaster recovery, failover planning, and SLA performance
  • Oversee telecom transport infrastructure, including fiber, SONET, MPLS, WAN, SD-WAN, microwave, and leased circuits
  • Manage carrier relationships, vendors, service delivery, platform expenses, O&M budgets, and capital projects
  • Support Microsoft Teams Rooms and related AV technology
  • Lead engineers, analysts, contractors, and external service providers
  • Communicate effectively with technical teams, operational leaders, vendors, and executives

Qualifications:

  • 10+ years of experience supporting voice, data, and telecom transport networks
  • 5+ years of people-leadership experience
  • Deep enterprise voice, VoIP, telephony, PBX, ACD, and IVR expertise
  • Experience managing the technology behind contact centers supporting at least 200 agents
  • Experience with Genesys, Avaya, Cisco UCCE, ATOS, or comparable contact-center platforms
  • Unified communications experience with Cisco UC, Avaya, Microsoft Teams Voice, or similar technologies
  • Strong understanding of network topology, resiliency, disaster recovery, and business continuity
  • Experience integrating or standardizing multiple voice and contact-center environments
  • Demonstrated ownership of telecom budgets, carrier relationships, vendor performance, and service delivery
  • Self-motivated leadership style with the ability to ask the right questions and navigate all levels of a lean organization
  • Bachelor’s degree in Electrical Engineering or a related discipline preferred

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