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Visitor Services Assistant Jobs in Raleigh, NC (NOW HIRING)

Duke University

Visitor Services Lead

Durham, NC · On-site

$20.60 - $28.65/hr

As the Visitor Services Lead at the Nasher Museum of Art, you'll be part of a team that values ... Share exhibition and event details, assist guests with special needs, enforce policies, and ...

Duke University

Visitor Services Representative

Durham, NC · On-site

$20 - $24/hr

As a Visitor Services Representative , you'll serve as a welcoming ambassador for the Nasher Museum ... Handle phone inquiries, assist walk-in groups or tours, and notify appropriate staff of VIP visits.

Kingswood Reserve

Concierge

Clayton, NC

$13.25 - $17/hr

Kingswood Reserve is seeking a dedicated Concierge to assist residents and visitors at Kingswood Reserve, ensuring a high level of service and enhancing the overall experience for everyone in our ...

Senior Living Hiring

Concierge

Clayton, NC · On-site

$13.25 - $17/hr

Kingswood Reserve is seeking a dedicated Concierge to assist residents and visitors at Kingswood Reserve, ensuring a high level of service and enhancing the overall experience for everyone in our ...

The Crossings of Smithfield

Concierge

Smithfield, NC · On-site

$10 - $16/hr

The Crossings of Smithfield is seeking a dedicated Concierge to assist residents and visitors at The Crossings of Smithfield, ensuring a high level of service and enhancing the overall experience for ...

Senior Living Hiring

Concierge

Smithfield, NC · On-site

$10 - $16/hr

The Crossings of Smithfield is seeking a dedicated Concierge to assist residents and visitors at The Crossings of Smithfield, ensuring a high level of service and enhancing the overall experience for ...

Curana Health, Inc.

Medical Assistant - Clinic

Raleigh, NC · On-site

$22 - $24/hr

... services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to ... For more information about our company, visit CuranaHealth.com. We are seeking a dedicated and ...

Posted today

Curana Health

Medical Assistant - Clinic

Raleigh, NC

$17.25 - $22/hr

... services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to ... For more information about our company, visit CuranaHealth.com. Summary: We are seeking a dedicated ...

Posted today

Sarpi Thinktech

Administrative Assistant

Cary, NC · On-site

$18.25 - $24.75/hr

Administrative Services * Assist with answering the phones, greeting visitors, * Shipping via FedEx/USPS/UPS for all outgoing packages (the same day as requested). * Direct all visitors entering by ...

WakeMed

Patient Transporter

Raleigh, NC · On-site

$13.75 - $18.75/hr

Overview The Patient Services Assistant provides a timely, safe, customer service focused transport ... For more information, visit www.wakemed.org . EOE Licensure Not Applicable Education High School ...

WakeMed

Patient Transporter

Cary, NC · On-site

$15.25 - $20.75/hr

Overview The Patient Services Assistant transports patients to and from the Radiology Department in ... For more information, visit www.wakemed.org . EOE Licensure Not Applicable Education High School ...

Veolia Environnement SA

Administrative Assistant

Cary, NC · On-site

$16.75 - $22.75/hr

Administrative Services * Assist with answering the phones, greeting visitors, * Shipping via FedEx/USPS/UPS for all outgoing packages (the same day as requested). * Direct all visitors entering by ...

Veolia Environnement SA

Administrative Assistant

Cary, NC · On-site

$18.25 - $24.75/hr

Administrative Services * Assist with answering the phones, greeting visitors, * Shipping via FedEx/USPS/UPS for all outgoing packages (the same day as requested). * Direct all visitors entering by ...

Veolia Environnement SA

Administrative Assistant

Cary, NC · On-site

$16.75 - $22.75/hr

Administrative Services * Assist with answering the phones, greeting visitors, * Shipping via FedEx/USPS/UPS for all outgoing packages (the same day as requested). * Direct all visitors entering by ...

WakeMed

Customer Service Assistant

Raleigh, NC · On-site

$16.75 - $23/hr

... health services in Wake County. With a mission to improve the health and well-being of our ... For more information, visit www.wakemed.org . EOE Licensure Not Applicable Education High School ...

WakeMed

Customer Service Assistant, Bilingual

Raleigh, NC · On-site

$16.75 - $23/hr

... health services in Wake County. With a mission to improve the health and well-being of our ... For more information, visit www.wakemed.org . EOE Licensure Not Applicable Education High School ...

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Visitor Services Assistant information

See Raleigh, NC salary details

$12

$16

$36

How much do visitor services assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for visitor services assistant in Raleigh, NC is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $15.43 per hour, depending on experience, location, and employer.

What is a visitor services assistant?

Visitor Services Assistants are staff members who provide support and assistance to guests at venues such as museums, galleries, cultural institutions, and tourist attractions. Their responsibilities typically include greeting visitors, answering questions, providing information about exhibits or facilities, assisting with ticketing, and ensuring a positive visitor experience. They may also help with crowd control, maintain safety protocols, and handle customer feedback or concerns. Their role is crucial in creating a welcoming and informative environment for all visitors.

What does a visitor services assistant do?

A visitor services assistant provides information, assistance, and customer service to visitors at a facility such as a museum, park, or attraction. They greet guests, answer questions, direct visitors, and ensure a positive experience, often using communication skills and knowledge of the site. The role may also involve ticketing, safety protocols, and maintaining the cleanliness of the visitor area.

What are some common challenges faced by visitor services assistants, and how can they effectively handle them?

Visitor Services Assistants often encounter challenges such as managing large crowds during peak hours, addressing diverse visitor needs, and handling unexpected situations like lost items or emergency evacuations. To handle these effectively, it's important to maintain clear communication, remain calm under pressure, and be knowledgeable about the site’s policies and resources. Developing strong problem-solving skills and regularly collaborating with team members helps ensure a smooth visitor experience and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a visitor services assistant?

To thrive as a Visitor Services Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, a friendly demeanor, and the ability to remain calm under pressure help you deliver memorable experiences to diverse visitors. These skills ensure efficient operations and positive guest interactions, which are vital for an organization's reputation and visitor satisfaction.

What job categories do people searching Visitor Services Assistant jobs in Raleigh, NC look for?

The top searched job categories for Visitor Services Assistant jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Visitor Services Assistant jobs?

Cities near Raleigh, NC with the most Visitor Services Assistant job openings:

Visitor Services Assistant jobs near you
Infographic showing various Visitor Services Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 53% Part Time, and 47% Temporary. Highlights an 100% In-person job distribution, with an average salary of $34,107 per year, or $16.4 per hour.

Visitor Services Lead

Duke University

Durham, NC • On-site

$20.60 - $28.65/hr

Full-time

Medical, Dental, Retirement

Re-posted yesterday

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

485th of 618 rated colleges and universities

Job description

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Visitor Services Lead at the Nasher Museum of Art, you'll be part of a team that values creativity, inclusion, and connection. You'll help shape the visitor experience in a space that champions contemporary art and elevates historically underrepresented voices.

This is an onsite position from Tuesday - Saturday, 830am to 5pm.  

Be Bold.

The Nasher Museum is celebrating 20 years of bold, forward-thinking exhibitions and groundbreaking collections. As the Visitor Services Coordinator, you'll be at the heart of our guest experience - leading a team, refining operations, and ensuring every visitor feels welcomed, informed, and inspired.

What You'll Do:

  • Lead Daily Operations:
    Open and close the museum, manage signage and promotional materials, monitor phone lines, and maintain visitor count records.
  • Supervise Visitor Services Representatives:
    Coordinate schedules, assign tasks, lead onboarding and training, and support performance development.
  • Deliver Exceptional Customer Service:
    Share exhibition and event details, assist guests with special needs, enforce policies, and collaborate across departments to enhance engagement.
  • Support Educational and Exhibition Programs:
    Attend trainings, research artists, and stay current on exhibitions to enrich visitor interactions.
  • Promote Accessibility:
    Ensure ADA compliance, operate mobility support services, and provide accessible exhibition materials.
  • Maintain Safety and Cleanliness:
    Monitor public spaces, coordinate with housekeeping, and ensure gallery materials are presentable.
  • And More:
    Take on additional responsibilities that support the museum's mission and daily operations.

Choose Duke.

This full-time, benefits-eligible role offers the opportunity to grow your skills in customer service, art history, and museum operations - all within a vibrant academic and cultural community.

What You Bring:

  • 2+ years of customer service
  • Supervisory experience is a must
  • Museum experience
  • Work requires knowledge of basic customer service and communications principles normally acquired through two years of postsecondary education.
  • Strong communication and interpersonal skills
  • Flexibility to work weekends and special events
  • A passion for engaging diverse audiences
  • Experience with Microsoft Office; Adobe InDesign a plus
  • Valid driver's license
  • Art History or Visual Arts background preferred
  • Bilingual skills welcomed
Other Requirements:
  • Must be reliable, responsible, proactive, and communicative
  • Strong desire to interact with the public and assist visitors from diverse backgrounds
  • Ability to remain courteous, professional, patient, and respectful at all times
  • Ability to lead by example and work collaboratively with museum staff
  • Willingness to participate in ongoing training and departmental meetings
  • Commitment to ADA standards and inclusive practices
  • Comfortable using survey tools like Qualtrics and managing feedback systems
  • Ability to manage inventory and maintain organized workspaces
  • Must be able to operate a golf cart and assist guests with mobility challenges

Ready to Make a Difference?

Apply now and help us build a stronger, smarter, and more connected future - one visitor at a time.


Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.60 to USD $28.65. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.


Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/


Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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