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Virtuous Jobs (NOW HIRING)

Virtuous Software

General Manager, CRM +

Phoenix, AZ · On-site +1

About Virtuous CRM+ Virtuous CRM+ is the core fundraising and donor management platform that powers thousands of nonprofit organizations. As the flagship product within Virtuous, CRM+ is the system ...

Virtuous Wellness Center

Chiropractic Assistant

Arnold, MD · On-site

$19 - $25/hr

Virtuous Wellness Center - Arnold, MD Are you passionate about empowering wellness in your community? Virtuous Wellness Center (VWC) is seeking a dynamic team member to join our growing team in a ...

Virtuous Wellness Center

Acupuncturist

Arnold, MD · On-site

$45 - $55/hr

Come Join Our Excellent Team at Virtuous Wellness! Are you a skilled and compassionate Acupuncturist looking to work in a friendly, supportive, and fun private practice that provides exceptional ...

Virtuous Wellness Center

Acupuncturist

Arnold, MD · On-site

Join Our Excellent Team at Virtuous Wellness! Are you a skilled and compassionate acupuncturist looking to work in a friendly, supportive, and fun private practice that provides exceptional levels of ...

Virtuous

Lead Data Platform Engineer

Phoenix, AZ · On-site

$101K - $134K/yr

Virtuous is a company dedicated to inspiring global generosity by providing nonprofits with innovative software solutions. They are seeking a Lead Data Platform Engineer to design and build a robust ...

Virtuous

Lead Data Platform Engineer

Phoenix, AZ · On-site

$113K - $136K/yr

Position Summary Virtuous is evolving its data platform into an AI-ready foundation that powers trusted decision-making and self-service analytics across the company. We're hiring a Lead Data ...

Virtuous

Lead Data Platform Engineer

Phoenix, AZ · On-site

$101K - $134K/yr

Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. They are seeking a Lead Data Platform Engineer to design, build, and own the ...

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Virtuous information

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How much do virtuous jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtuous in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a virtuous?

Virtuous jobs typically refer to positions at Virtuous, a software company that provides a nonprofit CRM and fundraising platform. Employees at Virtuous work in various roles, such as software development, customer success, marketing, and sales, all focused on helping nonprofits build better relationships with donors and increase their fundraising impact. These roles often require a passion for social good, experience with nonprofit technology, and strong communication or technical skills. Working at Virtuous means contributing to a mission-driven team that supports charitable organizations in achieving their goals.

What are some common challenges faced by Virtuous CRM specialists, and how can they be addressed?

Virtuous CRM specialists often encounter challenges such as integrating diverse data sources, ensuring data cleanliness, and customizing workflows to meet unique organizational needs. Collaborating closely with fundraising and marketing teams is crucial to understand their requirements and streamline processes. Staying updated on new features and best practices through regular training and documentation reviews can help specialists optimize system usage and address issues efficiently.

What are the key skills and qualifications needed to thrive as a software engineer, and why are they important?

To thrive as a Software Engineer, you need strong programming skills, problem-solving abilities, and typically a degree in computer science or a related field. Proficiency with programming languages (such as Python, Java, or C++), version control systems like Git, and familiarity with development frameworks are important technical requirements. Effective communication, teamwork, and adaptability are crucial soft skills that set exceptional engineers apart. These skills and qualities are essential for building reliable software solutions, collaborating within teams, and adapting to evolving technology landscapes.

What is the difference between Virtuous vs Fundraiser?

AspectVirtuousFundraiser
Primary RoleCRM and fundraising software platform for nonprofitsProfessionally engaged in raising funds for organizations
Required CredentialsSoftware proficiency, nonprofit industry knowledgeFundraising experience, communication skills
Work EnvironmentTech companies, nonprofit organizationsNonprofit events, donor meetings, campaigns
Industry UsageUsed by nonprofit organizations for donor managementUsed by individuals or teams to secure donations

Virtuous is a software platform designed to help nonprofits manage donor relationships and fundraising efforts, whereas a fundraiser is a professional who actively seeks donations and builds relationships with donors. Virtuous provides tools for fundraisers to optimize their work, but they are distinct roles: one is a technology solution, the other a job role focused on securing funds.

More about Virtuous jobs

What states have the most Virtuous jobs?

States with the most job openings for Virtuous jobs include:

What job categories do people searching Virtuous jobs look for?

The top searched job categories for Virtuous jobs are:

Virtuous jobs near you
Infographic showing various Virtuous job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Technical Support Engineer (Tier 2) - Payments Team

Virtuous Software

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Position Summary
As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.
This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.
Responsibilities
  • Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.
  • Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.
  • Manage and support payment gateway integrations (such as: Stripe, Stax, Auth.net, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.
  • Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.
  • Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.
  • Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.
  • Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.
  • Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.
  • Propose creative and practical solutions or workarounds to help customers accomplish their goals-even when the product isn't behaving as expected.
  • Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.
  • Work closely with Customer Success to support customer health, retention, and overall experience.
  • Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.
You Must Have
  • 2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.
  • Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.
  • Experience collaborating with Engineering teams using tools like Jira.
  • Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.
  • Familiarity with payment processors such as Stripe, Stax, Authorize.net, PayPal, or similar platforms.
  • Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.
  • Comfort working with data, reports, and spreadsheets to support investigations.
  • Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.
  • Strong organizational skills and the ability to manage multiple priorities simultaneously.
  • A growth mindset and desire to continually improve both personally and professionally.
  • A sense of ownership, professionalism, and humor-you take your work seriously without taking yourself too seriously.
Nice to Have
  • General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.
  • Familiarity with donor giving flows, reconciliation, or financial reporting workflows.
  • Experience with investigating potentially fraudulent card spinning activity
  • Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic

About Us
Virtuous software is powering the world's leading nonprofits and inspiring a new generation of generosity.
At Virtuous, we believe generosity has the power to transform the world - and so we are on a mission to create $10B in net new generosity by helping nonprofits better connect with and inspire their donors.
Our talented team is hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the nonprofit community.
Our values are more than just a poster on the wall. Instead, our mission and values are precisely why candidates choose Virtuous. Our core values are:
  1. Build Better: We build audacious ideas to accelerate philanthropy and dismantle the status quo.
  2. Display Radical Generosity: We are generous with our time & talent as we serve our team and the nonprofit community.
  3. Stay Humble & Enjoy the Journey: We take our work seriously, but we don't take ourselves too seriously.

Virtuous should act as a career accelerator for everyone on our team. Team members should look back at their time at Virtuous as one of the most productive and stretching seasons in their professional lives. This means that working at Virtuous isn't for everybody. It is for the select few who are ready to do hard things and build something truly great.
If this sounds like you, we'd love for you to apply!
What We Offer
  • Market competitive pay leveraging Carta data
  • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
  • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
  • We value our employee's work-life balance and encourage taking advantage of Unlimited PTO
  • Supportive time off including paid volunteer days and company holidays
  • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
  • We pride ourselves on Community and host exciting company outings and events.

We've recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.
Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are not legitimate and we recommend disregarding it immediately.

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