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Virtual Training Jobs in New Mexico (NOW HIRING)

MCI Careers

Contact Center Trainer

Las Cruces, NM

Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats. * Evaluate training effectiveness through assessments, feedback, and performance metrics.

Becton, Dickinson and Company

Experience with LMS platforms and virtual training tools (e.g., Zoom, Teams, Articulate). * Familiarity with adult learning principles and instructional design. * Previous experience supporting sales ...

MCI Careers

Contact Center Trainer

Las Cruces, NM

Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats. * Evaluate training effectiveness through assessments, feedback, and performance metrics.

MCI Careers

Contact Center Trainer

Las Cruces, NM · On-site

Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats. * Evaluate training effectiveness through assessments, feedback, and performance metrics.

MCI Careers

Contact Center Trainer

Las Cruces, NM · On-site

Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats. * Evaluate training effectiveness through assessments, feedback, and performance metrics.

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Virtual Training information

What is virtual training?

Virtual training refers to educational or instructional sessions delivered remotely via digital platforms, allowing participants to learn from any location with internet access. It often uses video conferencing tools, interactive modules, and online resources to simulate a classroom experience. Virtual training can be live (synchronous), self-paced (asynchronous), or a mix of both, and is commonly used for employee onboarding, professional development, and skill-building. This flexible approach enables organizations and individuals to efficiently access training without geographical limitations.

What are the key skills and qualifications needed to thrive as a virtual trainer?

To thrive as a Virtual Trainer, you need expertise in instructional design, subject matter knowledge, and experience with remote teaching methodologies, often supported by a relevant degree or training certification. Familiarity with learning management systems (LMS), video conferencing platforms, and digital collaboration tools is essential. Strong communication, adaptability, and engagement skills help create interactive and effective learning experiences in a virtual environment. These skills are crucial for delivering impactful training, maintaining learner engagement, and achieving desired learning outcomes remotely.

What are some common challenges faced by virtual training professionals, and how can they be addressed?

Virtual Training professionals often encounter challenges such as keeping participants engaged remotely, managing technical issues, and ensuring effective communication. To address these, trainers can use interactive tools like polls, breakout rooms, and quizzes to foster participation. It's also important to prepare backup plans for technical difficulties and establish clear communication channels with learners. Consistently gathering feedback helps refine sessions and improve learner outcomes.

What is the difference between Virtual Training vs E-Learning Specialist?

AspectVirtual TrainingE-Learning Specialist
CredentialsOften requires training certifications, instructional design knowledgeRequires instructional design, multimedia skills, sometimes certifications
Work EnvironmentLive, interactive sessions via video conferencingDevelops online courses, often working independently
Industry UsageUsed in corporate training, education, webinarsUsed in online course creation, educational platforms

Virtual Training involves live, interactive sessions delivered remotely, focusing on real-time engagement. E-Learning Specialists design and develop self-paced online courses. While both roles require instructional design skills and familiarity with digital tools, Virtual Training emphasizes live delivery, whereas E-Learning Specialists focus on course development for asynchronous learning.

What are the most commonly searched types of Training jobs in New Mexico?

The most popular types of Training jobs in New Mexico are:

Virtual Training jobs near you
Infographic showing various Virtual Training job openings in New Mexico as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Contact Center Trainer

Las Cruces, NM

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Re-posted 29 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences. If you’re passionate about coaching, communication, and continuous improvement, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Deliver engaging training sessions for new hires and existing agents across multiple client accounts.
  • Develop training materials, manuals, and e-learning content tailored to client-specific processes.
  • Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats.
  • Evaluate training effectiveness through assessments, feedback, and performance metrics.
  • Collaborate with operations and quality teams to identify training needs and performance gaps.
  • Maintain accurate training records and prepare reports for internal and client stakeholders.
  • Stay current with BPO trends and best practices to continuously improve training delivery.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Education, Communications, or a related field (preferred).
  • 2+ years of experience as a trainer in a BPO or high-volume contact center.
  • Strong facilitation, communication, and interpersonal skills.
  • Fluent in English and Spanish.
  • Experience with Learning Management Systems (LMS) and virtual training tools.
  • Proficiency in Microsoft Office and contact center platforms (e.g., CRM, dialers).
  • Ability to manage multiple training batches in a fast-paced environment.
  • Training certifications (e.g., Train-the-Trainer, Instructional Design) are a plus.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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