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Training Facilitator (Mortgage Servicing)

Onsite: Jacksonville, FL

Shift: Monday-Friday 8:00am-5:00pm

Compensation: $90-95k/yr

Position Overview: The Training Facilitator plays a critical role in ensuring the successful experience of our team members. By equipping them with the necessary tools, resources, and training, the Learning Partner helps team members succeed in their jobs and become experts in their areas.

The Corporate Trainer is responsible for designing, developing, and delivering training programs across various departments. This ensures that team members have the knowledge and skills needed to perform their roles effectively while adhering to company policies and compliance standards. This often includes creating training materials, conducting classroom and online sessions, assessing training effectiveness, and providing ongoing support to new hires and existing staff.

Key Responsibilities:

• Facilitate training sessions in various formats, including classroom instruction, online webinars, virtual training, and blended learning approaches; incorporate a variety of presentation methods and applications to accommodate adult learning styles
• Deliver training sessions at an expert level, demonstrating unparalleled proficiency in content delivery and engagement
• Manage classroom environment, analyze results, and identify gaps in training needs
• Partner with key stakeholders to understand all aspects of the business, roles, and processes to support functional and strategic goals and objectives
• Provide onboarding support to create a seamless new hire experience, including organizing new hire events, designing and delivering training, and implementing continuous improvement strategies
• Analyze training needs across departments, design comprehensive training programs, create course materials (eLearning modules, presentations, job aids)
• Collaborate with leaders to identify training gaps and needs to guide subject matter experts in the development of high-quality, knowledge-based training content and programs
• Conduct needs analysis and make recommendations to business leaders regarding learning needs
• Design exercises, activities, and training assessments that reinforce learning
• Develop training materials, introducing innovative approaches and staying at the forefront of industry best practices
• Continuously evaluate the effectiveness of training processes, incorporating feedback to improve outcomes and demonstrate ROI
• Provide ongoing support to employees through coaching sessions, addressing individual learning needs and performance gaps
• Manage and coordinate projects, including identification and timely execution of deliverables, communications strategy, and implementation plan
• Perform other duties as assigned

Required Skills and Qualifications to excel in this role

• Strong understanding of the mortgage industry, including loan servicing, titles and diligence
• Strong oral, written, and interpersonal communication skills
• Ability to maintain flexibility and react to changes quickly
• Ability to analyze, problem-solve, and develop effective constructive solutions to challenges and obstacles
• Ability to interface with other departments to resolve issues as applicable
• Ability to maintain a customer focus and efficiently and consistently produce accurate work in both individual and team settings

Education:

• Bachelor’s degree in a related field or equivalent years of experience

Experience:

• 2-5 years of professional training and classroom facilitation
• Mortgage servicing experience
• 1-2 years of project management experience
• Strong organizational, time management, and project management skills
• Excellent written and verbal communication skills, with the ability to present ideas clearly and collaborate effectively with diverse teams
• Exceptional facilitation, presentation, and listening skills
• Understand adult learning principles and other learning theories and practices
• Ability to use creative and effective instructional design techniques to deliver high-class training
• Positive attitude and a willingness to contribute to team success, seeking feedback and continually improving with a desire to continuously learn and grow