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Virtual Tourism Representative Jobs (NOW HIRING)

Trailborn

$80K - $90K/yr

Conduct sales calls, virtual presentations, and site inspections. * Respond promptly to RFPs and ... Represent the resort positively within the community. Qualifications Required * Bachelor's degree ...

Exhibition Hub

Assistant General Manager

Boston, MA · On-site

... virtual reality. · Learn and follow established policies and procedures and reinforce with the ... · Represent the General Manager when they are off-site, and represent Exhibition Hub and our ...

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Virtual Tourism Representative information

What is a virtual tourism representative?

A Virtual Tourism Representative is a professional who provides information, guidance, and support to travelers remotely, often through online platforms, chat, video calls, or email. They help tourists plan trips, answer questions about destinations, recommend activities, and assist with bookings without the need for face-to-face interaction. This role has grown in importance with the rise of digital tourism and allows travelers to access expert advice from anywhere in the world. Virtual Tourism Representatives combine customer service skills with knowledge of travel and destinations to enhance the travel experience.

What are the key skills and qualifications needed to thrive as a virtual tourism representative?

To thrive as a Virtual Tourism Representative, you need strong customer service skills, in-depth knowledge of travel destinations, and typically a background in tourism or hospitality. Familiarity with virtual tour platforms, booking systems, and CRM software is commonly required. Excellent communication, problem-solving abilities, and cultural sensitivity help build rapport with clients and address their needs effectively. These skills are crucial for delivering engaging virtual experiences and ensuring customer satisfaction in a competitive digital tourism market.

What are some common challenges faced by virtual tourism representatives when engaging with remote clients?

Virtual Tourism Representatives often encounter challenges such as building rapport and trust with clients remotely, overcoming technical issues during virtual tours, and ensuring an immersive experience despite the absence of physical presence. It’s important to be adaptable and patient, as clients may have varying levels of comfort with technology. Developing strong communication skills and being proactive in troubleshooting can help deliver a memorable and seamless experience for every virtual traveler.

What are popular job titles related to Virtual Tourism Representative jobs?

For Virtual Tourism Representative jobs, the most frequently searched job titles are:

Infographic showing various Virtual Tourism Representative job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 69% Physical, 1% Hybrid, and 30% Remote job distribution.

Senior Sales Manager

On-site

Trailborn
See more jobs at Trailbornexternal

$80K - $90K/yr

Other

Posted 16 days ago

Key responsibilities

  • Generate group, corporate, leisure, and special event business to maximize resort revenue, occupancy, and profitability.

  • Develop and maintain relationships with key clients, meeting planners, travel professionals, and community partners while ensuring exceptional service.

  • Collaborate with internal departments such as Revenue Management, Operations, Marketing, Catering, and Front Office to develop strategic business opportunities.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Trailborn Jackson Hole, Jackson, WY, US

Salary Range: $80,000.00 To $90,000.00 Annually

Position Summary

The Senior Sales Manager is responsible for generating group, corporate, leisure, and special event business that maximizes resort revenue, occupancy, and profitability. This position develops and maintains relationships with key clients, meeting planners, travel professionals, and community partners while ensuring exceptional service throughout the sales process.

Working closely with Revenue Management, Operations, Marketing, Catering, and Front Office, the Senior Sales Manager develops strategic business opportunities that align with the resort's financial goals and guest experience standards.

Sales & Business Development
  • Prospect and secure new group, corporate, association, SMERF, and leisure business.
  • Maintain and expand relationships with existing clients through proactive account management.
  • Conduct sales calls, virtual presentations, and site inspections.
  • Respond promptly to RFPs and inquiries.
  • Negotiate contracts, rates, and concessions within established guidelines.
  • Develop annual sales plans and market strategies.
  • Participate in trade shows, networking events, and industry associations.
  • Identify emerging market opportunities and competitive trends.
Revenue Management
  • Collaborate with Revenue Management to maximize ADR, occupancy, and RevPAR.
  • Evaluate business opportunities based on profitability and displacement analysis.
  • Maintain accurate sales forecasts and booking pace.
  • Monitor production reports and adjust sales strategies accordingly.
Client Relations
  • Serve as the primary contact for assigned accounts.
  • Coordinate site visits and familiarization tours.
  • Ensure seamless transition from sales to operations.
  • Maintain high client satisfaction and repeat business.
  • Resolve client concerns professionally and promptly.
Internal Collaboration
  • Partner with Catering, Events, Front Office, Marketing, and Operations to execute group business successfully.
  • Participate in weekly sales strategy meetings.
  • Assist in developing promotional campaigns and packages.
  • Support resort-wide initiatives and brand standards.
Administrative Duties
  • Maintain accurate CRM and sales system records.
  • Prepare proposals, contracts, and correspondence.
  • Track production against budget and sales goals.
  • Submit weekly activity reports and monthly forecasts.
  • Maintain complete account histories and documentation.
  • Demonstrate professionalism and integrity.
  • Mentor junior sales team members as appropriate.
  • Promote a culture of exceptional guest service.
  • Represent the resort positively within the community.
Qualifications Required
  • Bachelor's degree in Hospitality Management, Business, Marketing, or related field (or equivalent experience).
  • Minimum 5 years of hotel or resort sales experience.
  • Proven success in group and corporate sales.
  • Strong negotiation and relationship-building skills.
  • Excellent written and verbal communication abilities.
  • Proficiency with CRM systems and Microsoft Office.
  • Ability to travel as needed.
  • Valid driver's license.
Preferred
  • Marriott sales systems experience (CI/TY, MarRFP, or related platforms).
  • Knowledge of Jackson Hole, mountain destinations, or outdoor tourism markets.

Experience with Delphi, Synexis, or similar sales systems.

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