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Virtual Technical Support Jobs in Raleigh, NC (NOW HIRING)

VAST Data

Technical Support Enablement Trainer

Raleigh, NC · On-site +1

$31.50 - $42/hr

Experience with highly technical support procedures in similar industries to VAST Data ... Strong facilitation and presentation skills, both virtual and in-person. * Excellent written ...

NCSU

Temporary Technology Support Technician

Raleigh, NC · On-site

$32K - $41K/yr

... virtual computing environment. The position will require the technician to provide training and ... Technical/Paraprofessional Working Title Temporary Technology Support Technician

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices ... S. and Canada provide a broad range of technical expertise in defense, civil, and health ...

Ask IT consulting

Lead Technical Trainer

Durham, NC · On-site

$31.50 - $41.75/hr

This person will work with a team of NC FAST trainers tasked to design and deliver virtual ... Experience leading training developers, program subject matter experts, technical support and ...

Baxter

Technical Trainer

Raleigh, NC · On-site

$80K - $110K/yr

... and supporting continuous improvement across the organization. This is an onsite position in ... Adapt training delivery across classroom, handson, and virtual formats to meet varying skill levels ...

Optomi

Audio & Visual Support Assistant

Durham, NC · On-site

$14.50 - $19.25/hr

Support Microsoft Teams and other virtual or hybrid meetings * Troubleshoot common audio, video, display, and connectivity issues * Assist employees and presenters with technical problems * Escalate ...

AICPA

Associate Virtual Event Producer

Durham, NC · On-site +1

$75K - $85K/yr

You'll also support the virtual operations of hybrid events. In addition to content organization and preparation of the virtual environment, you provide internal partners with technical support and ...

aicpa

Associate Virtual Event Producer

Durham, NC · On-site +1

$75K - $85K/yr

You'll also support the virtual operations of hybrid events. In addition to content organization and preparation of the virtual environment, you provide internal partners with technical support and ...

CIMA

Associate Virtual Event Producer

Durham, NC · Hybrid

$75K - $85K/yr

You'll also support the virtual operations of hybrid events. In addition to content organization and preparation of the virtual environment, you provide internal partners with technical support and ...

AICPA

Associate Virtual Event Producer

Durham, NC · Hybrid

$75K - $85K/yr

You'll also support the virtual operations of hybrid events. In addition to content organization and preparation of the virtual environment, you provide internal partners with technical support and ...

NCSU

Linux Desktop Support

Raleigh, NC · On-site

Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting ... Proven experience in administering physical (not virtual) Linux systems, particularly running ...

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Virtual Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do virtual technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for virtual technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Technical Support jobs in Raleigh, NC?

The most popular types of Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Virtual Technical Support jobs?

Cities near Raleigh, NC with the most Virtual Technical Support job openings:

Infographic showing various Virtual Technical Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Bilingual Technical Support Specialist

Raleigh, NC • On-site

Prometheus Group
See more jobs at Prometheus Groupexternal

Other

Dental, Life, Retirement, PTO

Re-posted 3 days ago

Job description

About Prometheus Group:

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.


Job Summary:

Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support Specialists initiate the troubleshooting process and determine the quickest path to resolution. This includes internal testing, issue replication in internal virtual systems, and identifying tickets that require elevation to advanced technical support teammates. The ideal candidate is highly motivated, positive, organized, possesses strong communication skills, and is eager to work directly with our clients daily in a dynamic, fast-paced environment.


Responsibilities:

  • Assist customers by answering questions via ticketing system, email, and phone.
  • Resolve customer tickets through troubleshooting over remote screen-share meetings.
  • Reproduce customer issues, detail the corresponding steps, and communicate findings that help Development and Cloud teams to quickly resolve escalations.
  • Own being the technical liaison between customers and Development and Cloud teams.
  • Keep outstanding customer tickets updated and organized.
  • Develop a level of technical and functional SME in assigned products to effectively resolve skill and technical issues.
  • Assist with internal projects as needed, ie. Creating technical documentation, coordinating maintenance windows, supporting audit efforts, etc...
  • Coordinate and manage customer upgrades to new versions of Prometheus Group software.
  • Manage custom development work and SOWs.


Qualifications & Skills:

  • Bilinugal in English and Spanish
  • Patience and strong customer relations qualities
  • Desire to learn new technologies and concepts
  • Exceptional problem-solving skills
  • Ability to understand technical processes and terminology to convert into user-friendly language
  • Passion for working within a team setting as well as independently
  • Excellent verbal and written communication skills
  • Capability to adapt processes and operate under pressure
  • Bachelor's degree from an accredited college or university
  • Professional experience in a customer or client-facing role is a plus
  • Experience with ERP systems is a plus


Benefits Overview:

We offer an attractive benefits program to meet the diverse needs of our teammates:

  • Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
  • HSA & FSA plan options
  • Retirement Savings with Generous Company Match & Immediate Vesting
  • Gym membership to O2 Fitness
  • Casual dress attire
  • Half-Day Fridays
  • Generous Paid Time Off
  • Company Outings, Trips & Activities


Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.