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Virtual Technical Support Jobs in Houston, TX (NOW HIRING)

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

The Desktop Support Engineer will provide hands-on technical support for laptops, virtual desktop environments, printers, applications, and user access. This position requires someone who can follow ...

TWST Events

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Customer Support Specialist

Houston, TX · On-site

$20 - $25/hr

You don't need technical skills to succeed here -- you need technical aptitude: a genuine curiosity ... virtual services, onsite support), develop advanced problem-solving, process optimization ...

RXinsider LTD.

Software Support Analyst

Houston, TX · On-site

Deliver high-quality technical support to customers via phone, email, chat, and remote sessions ... Ability to present information clearly and professionally in person, over the phone, and in virtual ...

CST Connections

Virtual Assistant Opportunities

Houston, TX · On-site +1

$20.25 - $27.25/hr

Our mission is to streamline operations, enhance productivity, and support business growth by ... Technical Requirements: * A reliable computer with up-to-date software. * High-speed internet ...

CST Connections

Virtual Assistant Opportunities

Houston, TX · On-site

$20.25 - $27.25/hr

Our mission is to streamline operations, enhance productivity, and support business growth by ... Technical Requirements: * A reliable computer with up-to-date software. * High-speed internet ...

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Virtual Technical Support information

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How much do virtual technical support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for virtual technical support in Houston, TX is $24.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.07 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Technical Support jobs in Houston, TX?

The most popular types of Technical Support jobs in Houston, TX are:

Infographic showing various Virtual Technical Support job openings in Houston, TX as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,740 per year, or $24.9 per hour.

Technical Support Engineer - Level 4

Houston, TX • On-site

Park Place Technologies
IT Services • 1 - 5K employees
Learn more about Park Place Technologiesexternal

Full-time

Re-posted 11 days ago

Park Place Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Sr. Technical Support Engineer- L4  (IBM i)

Responsible for the implementation of customer projects for systems based on IBM i Power platforms. Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team’s ROIs.

Collaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders. Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer projects are accepted into service promptly. Providing accurate and complete information for the IBM i services provided to allow a smooth transition into production\live.

Core Responsbilities

  • Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform.
  • Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required.
  • Perform physical onsite installations of IBM Power servers; travel will be required.
  • Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication.
  • Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders.
  • Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform.
  • Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.
  • Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner.
  • Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required.
  • Act as senior advisor for customer escalations, and technical planning discussions.
  • Support presales and solution discussions requiring IBM i technical

Basic Qualifications

  • 7-10+ years of experience in a technical support engineering role
  • IBM Power Hardware infrastructure expert (physical IBM power installations) Physical racking and stacking
  • IBM i O/S technical troubleshooting skills (from V5R4- V7R6)
  • logical replication software
  • SAN replication/Switch configuration
  • VIOS installation & Configuration
  • PowerHA tool kit including FSFC and FSR
  • VTL backup technologies.
  • HMC, FSP, system firmware, OS & PTF upgrades
  • LPAR builds & restoration tasks from physical/virtual media
  • Proficiency in MS Office applications.
  • Strong organizational, administrative, and problem-solving skills.
  • Ability to assist/train staff and produce technical documents.
  • Effective communication, customer-facing, and presentation skills.
  • Initiative, flexibility, adaptability, and ability to work under pressure.
  • Ability to work out of normal business hours when required
  • Strong troubleshooting, root cause analysis, operational governance, major incident, and service management capability.
  • Experience leading technical support teams within ITIL aligned operational environments.

Preferred Qualifications

  • Performance analysis
  • SQL Knowledge.
  • IBMi Security knowledge

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