ZipRecruiter

Log In

1

Virtual Support Jobs in Middleton, WI (NOW HIRING)

Flad Architects

Computer Support Specialist

Madison, WI · On-site

Provide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment. * Conduct IT orientation for new employees and provide user training on ...

Flad Architects

Computer Support Specialist

Madison, WI · On-site

Provide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment. * Conduct IT orientation for new employees and provide user training on ...

Lennar

Virtual Interior Designer

Madison, WI · On-site +1

To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66.80 - $83.40/hr

Serve as the senior technical escalation point for complex desktop, virtual desktop, and endpoint ... Bachelor'sDegree and4years indesktop support installing, configuring, and managing Windows-based ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of ... Serve as the senior technical escalation point for complex desktop, virtual desktop, and endpoint ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

Serve as the senior technical escalation point for complex desktop, virtual desktop, and endpoint ... Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows ...

Dick's Sporting Goods

Specialist Apparel

Madison, WI · On-site

It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and ... Previous retail or customer-facing experience preferred VIRTUAL REQUIREMENTS: At DICK'S, we thrive ...

previous pagenext page

Showing results 21-40

All JobsSupport JobsVirtual Support JobsVirtual Support Jobs in Middleton, WI

Virtual Support information

See Middleton, WI salary details

$14

$26

$44

How much do virtual support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual support in Middleton, WI is $26.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.46 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.
More about Virtual Support jobs

What job categories do people searching Virtual Support jobs in Middleton, WI look for?

The top searched job categories for Virtual Support jobs in Middleton, WI are:

What cities near Middleton, WI are hiring for Virtual Support jobs?

Cities near Middleton, WI with the most Virtual Support job openings:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Middleton, WI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $54,372 per year, or $26.1 per hour.

Computer Support Specialist

Flad Architects

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

If you enjoy solving complex challenges in a collaborative environment that celebrates each person’s ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm with ten offices, looking to hire a Computer Support Specialist to work in our Madison, WI office. This role will handle Service Desk calls and tickets and provide basic or intermediate technical support on troubleshooting problems and standard software applications, escalating issues as needed. Flad is a team of creative, intelligent, energetic people who help our clients tackle the issues that change people’s lives.


  • Answer, respond, resolve, and log Help Desk calls and tickets.
  • Attempt to resolve issues on a first-level basis, providing basic or intermediate technical support on troubleshooting problems and standard software applications.
  • Escalate Help Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution.
  • Install end-user software applications, system upgrades, and migrations. Set up and take down workstations as needed.
  • Provide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment.
  • Conduct IT orientation for new employees and provide user training on supported systems as requested.
  • Perform scheduled rotation of routine technical support duties including Help Desk, after-hours pager, etc.

Experience:

  • Minimum of one year of relevant help desk and end-user support experience required. Two or more years preferred.
  • Minimum of one year of experience with Microsoft Windows 11 operating system, Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required.
  • Minimum of one year performing application support required.
  • Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.
  • Minimum one year experience with Intel-based desktop and laptop hardware required.
  • Familiarity with Windows desktop imaging and management systems, PowerShell and batch scripting preferred.
  • Practical experience with recent Apple hardware and software preferred.
  • Minimum one year of experience with installing, configuring, and troubleshooting devices on a TCP/IP based network required.

Education:    

  • Minimum two-year technology degree required. 

Availability to work on-site during Flad’s business hours of 8:00 a.m. to 5:00 p.m. required.

Flad offers a wide range of benefits including: 

  • Health, dental, and vision insurance
  • Generous paid time off and paid holidays
  • Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection – life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)
  • Continuing education and career development – internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration and organization reimbursement 
  • Hybrid work environment

Flad Architects is an Equal Employment Opportunity employer. Flad will provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you need a reasonable accommodation to apply for a position, please contact Human Resources at 608-238-2661 or email us at humanresources@flad.com.

Apply