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Program Specialist, Clinical Quality

Location: Indianapolis, IN

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Program Specialist is responsible for providing administrative, project coordination, and program support for Clinical Quality initiatives and related business priorities for and/or on behalf of the Health Plan. This role supports quality improvement activities, initiative portfolio tracking, leadership coordination, RFP-related work, documentation, reporting, and project deliverables across Clinical Quality and aligned enterprise workstreams.

How you will make an impact:

• Build and maintain project plans, schedules, trackers, and status reports for projects that support the quality strategy and related business priorities.
• Provide administrative and project coordination support for Clinical Quality initiatives, including the Whole Health workstream, Corporate Investments funding activities, Transformation Office priorities, and Strategic Portfolio Office deliverables.
• Assist with initiative portfolio tracking by maintaining documentation, monitoring action items, tracking milestones, and following up on deliverables across multiple workstreams.
• Ensures integration of quality into the overall business process by supporting documentation, coordination, and communication across internal teams and stakeholders.
• Monitor activities to help ensure project objectives are met within established time frames and budgets.
• Assist with RFP, bid, and rebid activities by coordinating Quality-related inputs, tracking timelines, organizing documentation, and supporting related deliverables.
• Support Clinical Quality Program documentation to meet regulatory, accreditation, Quality Improvement, and internal business requirements.
• Conduct accurate and complete analysis of clinical, quality, operational, and project-related data and assist with presentation of results.
• Schedule, coordinate, and support meetings, including preparing agendas and materials, capturing notes, tracking decisions, and following up on action items.
• Support management in overall objectives, including assessing costs and savings, preparing leadership materials, and maintaining visibility into key priorities and deliverables.

Minimum Qualifications:

• Requires 2 years of health care quality, administrative support, project coordination, data analysis, or related health care experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Experience providing executive-level administrative, project coordination, or program support in a matrixed organization preferred.
• Strong organizational skills with the ability to manage multiple priorities, timelines, meetings, and deliverables is preferred.
• Proficiency with Microsoft Office tools, including Outlook, Excel, PowerPoint, Word, and Teams is preferred.
• Experience maintaining project trackers, status reports, action item logs, meeting materials, and documentation preferred.
• Strong written and verbal communication skills with attention to detail and follow-through is preferred.
• Experience supporting RFPs, initiative portfolios, or cross-functional business projects preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.