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Virtual Representative Jobs in Rochester, NY (NOW HIRING)

Paychex

Virtual Sales Representative - TAA

Rochester, NY · On-site +1

$42K - $85K/yr

Virtual Sales - Preferred * Paychex - Preferred * Sales Prospecting - Preferred * Customer Relationship Management - Preferred * Salesforce - Preferred * Sales Management - Preferred * Marketing ...

Paychex

Virtual Sales Representative - TAA

Rochester, NY · On-site +1

$42K - $85K/yr

Virtual Sales - Preferred * Paychex - Preferred * Sales Prospecting - Preferred * Customer Relationship Management - Preferred * Salesforce - Preferred * Sales Management - Preferred * Marketing ...

Paychex

Inside Sales Representative - H&B

Rochester, NY · On-site

$45K - $90K/yr

They engage with customers via phone, email, or other virtual channels to effectively close deals ... Projecting a positive image in representing the company to clients and the community. * Writes and ...

Paychex

Inside Sales Representative - H&B

Rochester, NY · On-site +1

$45K - $90K/yr

They engage with customers via phone, email, or other virtual channels to effectively close deals ... Projecting a positive image in representing the company to clients and the community. * Writes and ...

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Virtual Representative information

See Rochester, NY salary details

$10

$17

$26

How much do virtual representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for virtual representative in Rochester, NY is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Virtual Representative?

As a Virtual Representative, your daily activities often include responding to customer inquiries via email, chat, or phone, resolving issues, and documenting interactions in company systems. You may handle a set number of support tickets or calls, attend virtual meetings with your team, and collaborate with other departments to resolve complex issues. The role generally offers a flexible remote work environment, but may require adherence to specific shifts or coverage during peak hours. Success in this position relies on maintaining prompt, professional communication and efficiently managing your workload to meet customer satisfaction goals.

What is a Virtual Representative job?

A Virtual Representative is a customer service or sales professional who interacts with clients remotely via phone, email, chat, or video calls. They assist customers by answering inquiries, resolving issues, processing orders, or providing product recommendations. Virtual Representatives often work from home or remote locations, using digital tools to maintain communication with customers and team members. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Virtual Representative position, and why are they important?

To excel as a Virtual Representative, you need strong communication and problem-solving skills, along with basic computer proficiency and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat systems, and remote collaboration tools is highly beneficial. Standout candidates demonstrate empathy, patience, and effective time management to ensure positive customer interactions. These skills and qualities are crucial for delivering seamless support, building customer trust, and maintaining productivity in a remote work setting.

What are the most commonly searched types of Representative jobs in Rochester, NY? The most popular types of Representative jobs in Rochester, NY are:
What are popular job titles related to Virtual Representative jobs in Rochester, NY? For Virtual Representative jobs in Rochester, NY, the most frequently searched job titles are:
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What cities near Rochester, NY are hiring for Virtual Representative jobs? Cities near Rochester, NY with the most Virtual Representative job openings:
Virtual Representative jobs near you
Virtual Sales Representative - TAA

Virtual Sales Representative - TAA

Paychex

Rochester, NY • On-site, Remote

$42K - $85K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

192nd of 426 rated business services

Job description

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview
Consult virtually with America's businesses, through self-generated activity to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.
Responsibilities
  • Achieve unit and revenue expectations.
  • Create, manage, and advance accounts, leads, and opportunities in company's CRM system (Salesforce) and provide accurate sales activity and forecasts.
  • Schedule and conduct meetings with new prospects through telephone calls, targeted email campaigns, and corporate marketing programs, as directed by Sales Management.
  • Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and decision makers to increase revenue and market share.
  • Develop sales skills and maintain a comprehensive understanding of the Paychex product offering to optimize sales results; remain up-to-date with new product initiatives, services, industry trends and other relevant information of interest to customers.
  • Collect, complete and submit all necessary paperwork for new sales within defined Service Level Agreement (SLA) guidelines.
  • When required, address and escalate client concerns to our Service Partners, and follow-up as necessary to ensure satisfactory resolution.
  • May be required to travel for purposes of visiting channel partners, attending sales incentive trips, ongoing training, and/or area meetings.
  • Upholds and demonstrates the Paychex Values with every interaction internally and externally.

Qualifications
  • H.S. Diploma - Required
  • Bachelor's Degree - Preferred
  • 2 years of experience in Relevant Sales/Marketing.
  • Sales - Preferred
  • Forecasting - Preferred
  • Management - Preferred
  • Multilingualism - Preferred
  • Spanish Language - Preferred
  • Virtual Sales - Preferred
  • Paychex - Preferred
  • Sales Prospecting - Preferred
  • Customer Relationship Management - Preferred
  • Salesforce - Preferred
  • Sales Management - Preferred
  • Marketing - Preferred
  • Service-Level Agreement - Preferred
  • Sales Strategy - Preferred
  • Go-to-Market Strategy - Preferred

Compensation
In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $42,500-$85,000. This range includes base pay plus commissions but does not consider other components that make up the total rewards
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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