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Virtual Representative Jobs in Washington (NOW HIRING)

Peraton

Secure Virtual Desktops, Lead

Herndon, VA · On-site +1

$112K - $179K/yr

The candidate must have demonstrated experience with Virtual Desktop Infrastructure (VDI). This ... This represents the typical salary range for this position. Salary is determined by various factors ...

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How much do virtual representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for virtual representative in Washington is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.78 per hour, depending on experience, location, and employer.

What is a virtual representative?

A Virtual Representative is a customer service or sales professional who interacts with clients remotely via phone, email, chat, or video calls. They assist customers by answering inquiries, resolving issues, processing orders, or providing product recommendations. Virtual Representatives often work from home or remote locations, using digital tools to maintain communication with customers and team members. Strong communication, problem-solving, and technical skills are essential for success in this role.

What does a virtual representative do?

As a Virtual Representative, your daily activities often include responding to customer inquiries via email, chat, or phone, resolving issues, and documenting interactions in company systems. You may handle a set number of support tickets or calls, attend virtual meetings with your team, and collaborate with other departments to resolve complex issues. The role generally offers a flexible remote work environment, but may require adherence to specific shifts or coverage during peak hours. Success in this position relies on maintaining prompt, professional communication and efficiently managing your workload to meet customer satisfaction goals.

What skills and qualifications are needed to thrive as a virtual representative?

To excel as a Virtual Representative, you need strong communication and problem-solving skills, along with basic computer proficiency and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat systems, and remote collaboration tools is highly beneficial. Standout candidates demonstrate empathy, patience, and effective time management to ensure positive customer interactions. These skills and qualities are crucial for delivering seamless support, building customer trust, and maintaining productivity in a remote work setting.

How do I become a virtual representative?

To become a virtual representative, you typically need strong communication skills, computer literacy, and experience with customer service or administrative tasks. Many employers require a high school diploma or equivalent, and some may prefer prior experience or relevant certifications. You can find opportunities on online job boards and often work flexible hours from home using communication tools like email, chat, or video conferencing.

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Infographic showing various Virtual Representative job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 10% Part Time, 2% Temporary, and 6% Contract. Highlights an 61% Physical, 1% Hybrid, and 38% Remote job distribution, with an average salary of $42,527 per year, or $20.4 per hour.

Secure Virtual Desktops, Lead

Herndon, VA • On-site, Remote

Peraton
IT Services • 10K+ employees
Learn more about Peratonexternal

$112K - $179K/yr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Design, develop, implement, deploy, and maintain secure Virtual Desktop Infrastructure (VDI) environments and solutions.

  • Manage session hosts, master images, application layers, profile containers, and policy configurations.

  • Monitor VDI performance, troubleshoot hardware and software issues, and ensure data accessibility and security.

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

52nd of 226 rated it services

Job description

Responsibilities
Peraton is seeking an experienced Systems Engineer to serve as our Secure Virtual Desktops, Lead to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client's global Enterprise IT Infrastructure missions.
The candidate must have demonstrated experience with Virtual Desktop Infrastructure (VDI). This position serves as the team leader for engineers and administrators providing secure virtual desktops services.
Responsibilities:
  • Design, develop, implement, deploy and maintain secure VDI environments and solutions.
  • Manage session hosts, master images, golden images, application layers, profile containers, and policy configurations.
  • Design and develop enterprise IT solutions across co-locations, data centers, and cloud environments.
  • Evaluate and incorporate emerging technologies into the VDI to enhance server performance.
  • Evaluate VDI user and client needs as well as their experience to determine need for enhancements.
  • Monitor VDI performance and resolve any issues.
  • Monitor tools that provide critical insights into workloads, depletion of resources, and peak loads of servers.
  • Ensure data accessibility and security.
  • Test and troubleshoot hardware and software issues for effective resolution that resolves root causes.
  • Assess network and server architecture for efficiency, improvements, or upgrades.
  • Create and maintain detailed documentation of the data center's layout, systems, and processes.
  • Test and troubleshoot hardware and software issues for effective resolution that resolves root causes.
  • Assess network and server architecture for efficiency, improvements, or upgrades.
  • Create and maintain detailed documentation of the data center's layout, systems, and processes.
  • Travel may be required within the National Captial Region (NCR) on an as needed basis for customer or corporate requirements.

**Position is Contingent on Contract Award**
Qualifications
Basic Qualifications:
  • Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass a Poly clearance.
  • Minimum of 8 years relevant experience with a Bachelor's degree (Master's degree and 6 years of relevant experience; High School Diploma and 12 years of relevant experience).
  • Certifications: SEC+ or CISSP
  • Proven work experience designing/ implementing VDI.
  • Familiarity with commercial off-the-shelf (COTS) solutions and their integration into enterprise environments.
  • Experience working in cloud environments.

Preferred Qualifications:
  • Active TS/SCI with Poly clearances.
  • Experience in enterprise IT infrastructure, cloud solutions, and colocation services.
  • Analytical skills for cost-benefit analysis and IT strategy development.
  • ITIL or other applicable professional certifications.
  • Knowledge of tools such as Microsoft Office Suite, Visio, and Salesforce software.

SECURITY CLEARANCE:
This Position requires an Active TS/SCI and the ability to obtain a Poly, US Citizenship is required To hold this clearance.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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