Virtual Remote Biopharma Jobs in Texas (NOW HIRING)

Care Manager

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma gettheir medicinestothe people who need them. We help customers gain insight and access to their markets andultimately demonstratetheirproduct'svalue to payers,physiciansand patients. A significant part of our business is acting as thebiopharma'ssales forcetophysicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

Position Summary:

Responsibilities will vary by program and its lifecycle. Care Manager's maybe responsible forcontacting insurance companies to obtain correct eligibility information, perform benefit investigations, copayassistanceand check prior authorization and/or appeal status. Care Managers may alsobe responsible fordirectly contacting patients and/or providers to evaluate eligibility forassistanceprograms and/or variedadherencesupport. This is aremoteposition.

Job Responsibilities:

• Perform outbound calls to obtainappropriate informationanddocumentaccurately.

• Responsible for answering in-bound calls andassistingcustomers withpharmacy relatedservices.

• Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.

• Contact insurance companies for benefit investigation and coverage eligibility.

• Provide prior authorizations and appeals support.

• Assistpatients with the enrollment process for manufacturer and non-profitorganizationcopayassistanceprograms.

• Update job knowledge byparticipatingin educational opportunities and training activities. Work efficiently both individually and within a team toaccomplishrequired tasks.

• Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI's.

• Report ADE's according to program policy and guidelinesAdhereto all HIPAA guidelines Mayassistwith onboarding new employees.

Schedule:

• Must be available for an8 hourshift between 8am-8pm EST

RequiredQualifications:

• High School Diploma or equivalent

• Minimum oneyearexperience in medical billing, reimbursement, insurance verification, or similar related medical office experience.

• Previousdata entry experience (minimum three months) and ability to type 30wpm+.

• Able todemonstratehigh attention to detail in work.

• Mustbe computer savvy,to includenavigating multiple computer tabs,monitors,and applications.

• Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook,etc.) and soft phone systems (WebEx, Mitel,Shoretel, etc.).

• Exceptional communication skills, both written and verbal.

• Able to work in a virtual team environment by being available and responsive during working hours.

• Excellent follow through This is a remote position.

• Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines.

• Workspace must include internet plug-in accessibility. Wi-fi connectivity is notpermitted.

• Mustresidein country wherethe jobis posted.

Preferred Qualifications:

• Some College.

• Bilingual Spanish - English

• Previousexperience in Patient Support Services (Hub).

• PreviousCustomer Service experience in the healthcare field.

#LI-CES