Job Summary:
Charlie Health is a rapidly growing organization focused on transforming access to behavioral health treatment. They are seeking a Principal Technical Program Manager to drive technology initiatives, ensuring alignment across various teams and improving operational systems to support life-saving healthcare at scale.
Responsibilities:
• Partner directly with the CTO to define, operationalize, and track the highest-priority initiatives across Engineering, Product, Design, Data, Security, and IT.
• Drive execution of complex system builds from strategy through delivery, including platform rebuilds, workflow orchestration, internal tooling, AI-native products, data systems, and cross-functional infrastructure initiatives.
• Create and manage operating cadences across the technology organization, including planning cycles, roadmap reviews, program reviews, dependency tracking, executive updates, and decision forums.
• Translate ambiguous business and clinical needs into clear technical workstreams, owners, milestones, risks, and tradeoffs.
• Serve as a connective layer between technology and business teams, ensuring Engineering, Product, Clinical, Operations, Compliance, Legal, and Go-to-Market teams are aligned on priorities and sequencing.
• Identify and resolve cross-team blockers, especially where technical dependencies, operational process, compliance requirements, or change management could slow execution.
• Support AI-native transformation across the organization, helping teams adopt AI tools, agentic workflows, automation, and new product development patterns responsibly and effectively.
• Build lightweight but durable systems for visibility and accountability, including dashboards, planning artifacts, technical program documentation, and executive-ready reporting.
• Help mature the technology organization’s planning, communication, and decision-making practices as Charlie Health continues to scale.
• Operate with urgency, judgment, and care in a mission-critical healthcare environment where system quality, reliability, privacy, and clinical impact matter.
Qualifications:
Required:
• 8+ years of experience in technical program management, product operations, engineering operations, chief of staff, strategy & operations, product management, or a similar highly cross-functional role.
• Experience working directly with senior technical executives, ideally a CTO, VP Engineering, Head of Product, or equivalent.
• Demonstrated ability to orchestrate complex system builds involving multiple engineering teams, product stakeholders, data dependencies, operational workflows, and executive stakeholders.
• Strong technical fluency across modern software architecture, data systems, APIs, workflow automation, cloud infrastructure, AI/ML systems, and/or internal platform development.
• Experience working in a regulated industry such as healthcare, fintech, insurance, education, government, or another environment with meaningful privacy, security, compliance, or operational risk.
• Strong understanding of how AI-native teams work, including practical experience with LLMs, AI-enabled product development, automation, agentic workflows, or AI-assisted engineering/productivity tools.
• Exceptional written and verbal communication skills, with the ability to synthesize technical complexity into crisp narratives, decisions, and executive updates.
• Highly organized and systems-oriented, with a track record of creating clarity in ambiguous, fast-moving environments.
• Strong analytical orientation; comfortable using data to inspect progress, identify bottlenecks, and drive better decisions.
• Low-ego, high-ownership operator who can influence without authority and build trust across technical and non-technical teams.
Company:
Virtual behavioral health clinic for high acuity youth Founded in 2020, the company is headquartered in Bozeman, USA, with a team of 1001-5000 employees. The company is currently Late Stage.