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Virtual Phone Operator Jobs in Illinois (NOW HIRING)

H&R Block

Tax Professional - Franchise Location

Cary, IL · On-site

$20 - $30/hr

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ... the franchisee operating the franchise office that has posted this position and has not been ...

Niemann Foods

Network and System Administrator

Quincy, IL

$69K - $94K/yr

Maintains and monitors our virtual server environment operating under VMware. * Install and ... Phone * Computer PHYSICAL DEMANDS Regularly (Over 2/3 of the time) * Sit * Use hands to finger ...

Niemann Foods

Network and System Administrator

Quincy, IL · On-site

$69K - $94K/yr

Maintains and monitors our virtual server environment operating under VMware. * Install and ... Phone * Computer PHYSICAL DEMANDS Regularly (Over 2/3 of the time) * Sit * Use hands to finger ...

CompuOne

Network Administrator

Rolling Meadows, IL · On-site

Responsibilities : • Provide Tier 1 and Tier 2 technical support for end users via phone, email ... troubleshoot operating systems, business applications, and antivirus tools. • Monitor and ...

Trilogy Inc

Helpdesk Analyst

Skokie, IL · On-site

$24.38 - $28.04/hr

... application/operating systems software, and LANs/WANs * Perform local and remote phone and ... FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees * PAID ...

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Virtual Phone Operator information

See Illinois salary details

$8

$17

$24

How much do virtual phone operator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual phone operator in Illinois is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.85 per hour, depending on experience, location, and employer.

What is a virtual phone operator?

A Virtual Phone Operator is a remote professional who answers and manages phone calls on behalf of a company or client. Their responsibilities may include handling customer inquiries, directing calls, scheduling appointments, and providing basic support. This role requires strong communication skills, a quiet workspace, and the ability to multitask efficiently. Many businesses hire Virtual Phone Operators to ensure professional and responsive phone support without needing in-house staff.

What are the key skills and qualifications needed to thrive in the virtual phone operator position, and why are they important?

To thrive as a Virtual Phone Operator, you need strong verbal communication, active listening, and multitasking abilities, typically with a high school diploma or equivalent. Familiarity with phone system software, CRM tools, and call management platforms like VoIP or cloud-based systems is usually required. Outstanding customer service, problem-solving skills, and professionalism under pressure make candidates excel in this role. These skills ensure efficient call handling, high customer satisfaction, and seamless remote communication for organizations.

What are the typical work hours and environment for a virtual phone operator role?

Virtual Phone Operators often work remotely from home and may have flexible or fixed schedules, depending on the employer’s needs. Shifts can range from traditional business hours to evenings and weekends, especially if the company offers 24/7 support. You’ll generally be part of a distributed team, staying connected through digital communication tools and collaborating with supervisors or co-workers virtually. This remote setup offers flexibility, but also requires strong time management and the ability to stay focused and responsive in a home environment.

What are the most commonly searched types of Phone Operator jobs in Illinois?

The most popular types of Phone Operator jobs in Illinois are:

What are popular job titles related to Virtual Phone Operator jobs in Illinois?

For Virtual Phone Operator jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Virtual Phone Operator jobs in Illinois look for?

The top searched job categories for Virtual Phone Operator jobs in Illinois are:

What cities in Illinois are hiring for Virtual Phone Operator jobs?

Cities in Illinois with the most Virtual Phone Operator job openings:

Virtual Phone Operator jobs near you

Tax Professional - Franchise Location

H&R Block

Kewanee, IL • On-site

$17 - $20/hr

Full-time

Posted 10 days ago

H&R Block rating

5.6

Company rating: 5.6 out of 10

Based on 291 frontline employees who took The Breakroom Quiz

146th of 151 rated financial services

Job description

About the Role
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
  • Bachelor's degree in accounting or related field
  • CPA or Enrolled Agent certification
  • Experience completing complex returns (individual, trust, partnership)
  • 5+ years of experience in accounting, finance, bookkeeping or tax
  • Experience conducting virtual tax interviews
  • Experience with tax planning and audit support
  • Sales and/or marketing experience

1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
  • Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email
  • Prepare complete and accurate tax returns
  • Generate business growth, increase client retention, and offer additional products and services
  • Provide clients with IRS support
    • All certification levels can provide tax notice services
    • Circular 230 associates can provide audit representation
  • Mentor and support teammates

Your Expertise:
  • Successful completion of the H&R Block Tax Knowledge Assessment2
  • Experience in accounting, finance, bookkeeping or tax
  • Experience completing individual returns
  • Experience working in a fast-paced environment
  • Comfort working with virtual tools - video, phone and chat
  • Ability to effectively communicate in person, via phone and in writing
  • Must complete continuing education requirement and meet all other IRS and applicable state requirements
  • High school diploma / equivalent or higher

Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
Pay Range
$17.00 - $20.00/Hr.

What H&R Block employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

H&R Block logo

About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

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