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Virtual Patient Intake Coordinator Jobs in Iowa (NOW HIRING)

Ascension Recovery Services

Intake Coordinator

Cedar Falls, IA · On-site

$16.75 - $22.75/hr

Intake Coordinator (Care Coordinator) Facility: Renewal Falls Recovery Center Location: Cedar Falls ... Identify patient needs, strengths, barriers, and available supports. * Coordinate care across ...

Ascension Recovery Services

Intake Coordinator

Cedar Falls, IA · On-site

$16.75 - $22.75/hr

Intake Coordinator (Care Coordinator) Facility: Renewal Falls Recovery Center Location: Cedar Falls ... Identify patient needs, strengths, barriers, and available supports. * Coordinate care across ...

Ascension Recovery Services

Intake Coordinator

Cedar Falls, IA · On-site

$16.75 - $22.75/hr

Intake Coordinator (Care Coordinator) Facility: Renewal Falls Recovery Center Location: Cedar Falls ... Identify patient needs, strengths, barriers, and available supports. * Coordinate care across ...

Summit BHC

Intake Clinician

Bettendorf, IA · On-site

$33K - $38K/yr

Intake Clinician | Eagle View Behavioral Health | Bettendorf, Iowa About the Job: PURPOSE STATEMENT ... Provides accurate and ongoing assessment of patient's status in the admission and prior ...

Rayser Holdings

Customer Care Coordinator

Cedar Rapids, IA · On-site

$17.75 - $23/hr

CarePro Home Medical - Cedar Rapids is looking for a full-time Customer Care Coordinator to join ... What You'll Do: * Assist with patient intake and process orders for delivery, pick-up, or changes ...

AthletiCo

Front Office Coordinator Float - Iowa

Iowa City, IA · On-site

$16 - $20.75/hr

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance ...

Imh

Patient Service Representative

George, IA · On-site

$18.31 - $23.80/hr

... patient intake and care, which may include greeting and checking-in/out patients, as well as ... May verify information on appropriate accounts to determine insurance coordination of benefits, may ...

Imh

Patient Service Representative

George, IA

$18.31 - $23.80/hr

... patient intake and care, which may include greeting and checking-in/out patients, as well as ... May verify information on appropriate accounts to determine insurance coordination of benefits, may ...

AthletiCo

Front Office Coordinator Float - Iowa

Bettendorf, IA · On-site

$14.75 - $19.25/hr

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance ...

AthletiCo

Front Office Coordinator Float - Iowa

Eldridge, IA · On-site

$13.25 - $17.50/hr

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance ...

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Virtual Patient Intake Coordinator information

What does a virtual patient intake coordinator do?

A Virtual Patient Intake Coordinator is responsible for collecting and managing patient information remotely before their medical appointments. They verify insurance details, gather medical histories, schedule appointments, and ensure all required forms are completed. Their role helps streamline the patient admission process, improves communication between patients and healthcare providers, and supports efficient clinic operations. This position typically involves using electronic health record (EHR) systems and communicating with patients via phone, email, or online portals.

What are the key skills and qualifications needed to thrive as a virtual patient intake coordinator?

To thrive as a Virtual Patient Intake Coordinator, you need strong organizational skills, attention to detail, and knowledge of medical terminology, often supported by experience in healthcare administration or medical office procedures. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and secure communication platforms is typically required. Excellent communication, problem-solving, and customer service skills help build trust and rapport with patients remotely. These skills are essential for accurately managing patient information, ensuring compliance, and delivering a seamless intake experience in a virtual healthcare environment.

What are some common challenges faced by virtual patient intake coordinators, and how can they be managed effectively?

Virtual Patient Intake Coordinators often face challenges such as managing high call volumes, ensuring accurate data entry, and maintaining clear communication with both patients and clinical staff. Navigating multiple software systems while providing empathetic, efficient service can be demanding, especially when handling sensitive patient information. To manage these challenges, coordinators benefit from strong organizational skills, attention to detail, and ongoing training on privacy protocols and technology platforms. Regular team check-ins and clear escalation pathways also help maintain workflow and support collaboration within the healthcare team.

What is the difference between Virtual Patient Intake Coordinator vs Virtual Medical Receptionist?

AspectVirtual Patient Intake CoordinatorVirtual Medical Receptionist
CredentialsMedical assistant certification or relevant healthcare trainingHigh school diploma or equivalent, some healthcare experience
Work EnvironmentRemote, healthcare provider offices, clinicsRemote, healthcare provider offices, clinics
Employer & IndustryHospitals, clinics, telehealth servicesMedical offices, clinics, telehealth platforms
Primary ResponsibilitiesScheduling, patient data collection, insurance verificationAnswering calls, scheduling appointments, patient communication

The Virtual Patient Intake Coordinator and Virtual Medical Receptionist roles share similarities in work environment and employer types, but the coordinator typically handles more detailed patient data and insurance tasks, requiring specific healthcare certifications. The receptionist focuses on communication and scheduling. Both roles are essential in healthcare settings, often performed remotely to improve patient experience.

What are popular job titles related to Virtual Patient Intake Coordinator jobs in Iowa?

For Virtual Patient Intake Coordinator jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Virtual Patient Intake Coordinator jobs in Iowa look for?

The top searched job categories for Virtual Patient Intake Coordinator jobs in Iowa are:

What cities in Iowa are hiring for Virtual Patient Intake Coordinator jobs?

Cities in Iowa with the most Virtual Patient Intake Coordinator job openings:

Virtual Patient Intake Coordinator jobs near you
Infographic showing various Virtual Patient Intake Coordinator job openings in Iowa as of August 2026, with employment types broken down into 6% As Needed, and 94% Full Time. Highlights an 76% In-person, 6% Hybrid, and 18% Remote job distribution.

Intake Coordinator

Ascension Recovery Services

Cedar Falls, IA • On-site

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Intake Coordinator (Care Coordinator)
Facility: Renewal Falls Recovery Center
Location: Cedar Falls, IA
Employment Type: Full-Time
Schedule: Primarily Days | Some Evening or Weekend Flexibility May Be Required
JOIN A MISSION THAT CHANGES LIVES!
At Renewal Falls Recovery Center, we are building something different - a treatment environment centered on compassionate care, meaningful connection, and long-term recovery.
We are seeking a Care Coordinator to help guide patients through their treatment journey from admission through discharge. This position plays a key role in making sure care is coordinated, barriers are addressed, and patients are connected with the resources and support they need to successfully continue their recovery.
About Us
Renewal Falls Recovery Center provides behavioral health and substance use disorder treatment designed to support individuals on their path toward lasting recovery.
We believe recovery looks different for everyone. Our team works collaboratively to provide individualized, evidence-based care that supports the whole person and helps patients build the foundation for a healthier, more purposeful life.
Why You Should Join Us
  • Purpose-Driven Work: Your work directly impacts individuals and families navigating substance use disorder and recovery.
  • Collaborative Team: Work alongside clinical, medical, nursing, peer support, and behavioral health professionals.
  • Growth Opportunity: Join a growing organization with opportunities for professional development and advancement.
  • Meaningful Impact: Help patients overcome barriers and build practical plans for life beyond treatment.
  • Competitive Compensation: Compensation is based on relevant experience, education, credentials, and overall qualifications.
  • Comprehensive Benefits: Eligible employees receive access to a competitive health and welfare benefits package.

What You'll Do
As a Care Coordinator, you will support patients throughout the treatment process and serve as an important connection between the patient, treatment team, outside providers, and community resources.
Key responsibilities include:
  • Support the admission and intake process, including patient orientation, required documentation, consents, and releases.
  • Assist with initial screenings and assessments within the scope of the position.
  • Identify patient needs, strengths, barriers, and available supports.
  • Coordinate care across clinical, medical, nursing, peer support, behavioral health, and community providers.
  • Participate in interdisciplinary treatment team meetings and communicate updates regarding patient needs and progress.
  • Assist with treatment planning and ongoing review of patient goals.
  • Help patients identify practical and achievable recovery goals.
  • Coordinate referrals to healthcare providers, outpatient treatment, recovery housing, peer support, and community-based resources.
  • Help patients access resources related to housing, transportation, employment, insurance, benefits, legal needs, and other barriers to recovery.
  • Begin discharge planning early in the treatment process.
  • Coordinate follow-up appointments and continuing-care resources prior to discharge.
  • Communicate with outside providers and referral partners in accordance with applicable releases and confidentiality requirements.
  • Maintain accurate, complete, and timely documentation in the electronic medical record.
  • Support utilization review and authorization processes as assigned.
  • Recognize behavioral, emotional, or safety concerns and promptly communicate concerns to the appropriate clinical or medical team member.
  • Maintain professional boundaries with patients at all times.
  • Protect patient confidentiality in accordance with HIPAA, 42 CFR Part 2, and organizational policy.
  • Participate in required meetings, training, supervision, and quality-improvement activities.
  • Perform other duties as assigned to support patient care and facility operations.

Who You Are
The strongest Care Coordinators are compassionate problem-solvers who understand that long-term recovery often depends on successfully addressing the challenges patients face outside of treatment.
You are someone who:
  • Builds strong relationships while maintaining appropriate professional boundaries.
  • Communicates clearly, professionally, and compassionately.
  • Is organized and able to manage multiple priorities.
  • Takes ownership of follow-up and ensures important details do not fall through the cracks.
  • Enjoys connecting people with resources and finding solutions.
  • Works effectively as part of an interdisciplinary team.
  • Maintains accurate and timely documentation.
  • Can advocate for patients while encouraging accountability and independence.
  • Remains calm and solution-focused in challenging situations.
  • Treats every patient with dignity and respect.

Requirements
  • Bachelor's degree in social work, psychology, human services, behavioral health, or a related field required.
  • Minimum of two years of experience in behavioral health, substance use disorder treatment, healthcare, case management, or a related human-services setting preferred.
  • Experience with intake coordination, case management, care coordination, or discharge planning preferred.
  • Experience working in a substance use disorder treatment setting strongly preferred.
  • Knowledge of behavioral health, substance use disorders, recovery principles, and trauma-informed care.
  • Familiarity with ASAM criteria preferred.
  • Behavioral health certification or licensure such as CADC, IADC, LBSW, LMSW, or another relevant credential preferred.
  • Strong written and verbal communication skills.
  • Strong organizational, documentation, and problem-solving skills.
  • Ability to maintain confidentiality and professional boundaries.
  • Current CPR and First Aid certification or ability to obtain within required onboarding timelines.
  • Ability to successfully complete all required pre-employment screenings, training, and competency requirements.

Work Conditions & Physical Requirements
This position works in a residential behavioral health treatment environment and involves regular interaction with individuals who may be experiencing emotional distress, behavioral health symptoms, substance use cravings, or other challenges associated with early recovery.
The position may require:
  • Frequent sitting, standing, and walking.
  • Regular computer and telephone use.
  • Frequent verbal and written communication.
  • Occasional lifting of up to 25 pounds.
  • Responding appropriately to behavioral or patient-safety concerns.
  • Adherence to infection-control and workplace-safety requirements.
  • Occasional evening or weekend work based on program needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Compensation
Compensation is competitive and will be determined based on relevant experience, education, credentials, licensure or certifications, and overall qualifications for the position. Final compensation may also vary based on internal equity and market considerations.
Benefits
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Benefits for eligible employees include:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company-paid basic life insurance
  • Supplemental life insurance options
  • Company-paid short-term disability
  • Paid time off
  • Paid holidays
  • 401(k) retirement plan
  • Employee Assistance Program
  • Opportunities for professional growth and development

Benefit eligibility and plan terms may vary based on employment status and applicable plan requirements.
Ready to Make a Difference?
If you are compassionate, organized, and passionate about helping individuals move successfully through treatment and into long-term recovery, we want to hear from you.
Join Renewal Falls Recovery Center and help us create stronger connections, smoother transitions, and better outcomes for the people we serve.
Equal Employment Opportunity
Renewal Falls Recovery Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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