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Virtual Patient Intake Coordinator Jobs in Indiana

KabaFusion

Intake Representative (Acute)

Carmel, IN · On-site

$35K - $40K/yr

... of patient care with each interaction. Essential Duties & Responsibilities: * Initiates intake ... As an Intake Coordinator, you bring: * High school diploma or equivalent * Knowledge of HCPC, ICD ...

Advanced Chiropractic Life Center

Be Seen First

Patient Experience Coordinator

Fort Wayne, IN · On-site

$20 - $25/hr

Patient Experience Coordinator Help us change lives by creating an exceptional experience for every ... patient intake, data entry, and maintaining accurate records. * Receive payments and present ...

New

Advanced Chiropractic Life Center

Be Seen First

Patient Experience Coordinator

Fort Wayne, IN · On-site

$20 - $25/hr

Patient Experience Coordinator Help us change lives by creating an exceptional experience for every ... patient intake, data entry, and maintaining accurate records. * Receive payments and present ...

New

Spark Recovery

Intake Therapist

Indianapolis, IN

$35K - $41K/yr

Admission Coordination : * Facilitate intake scheduling, admission interviews, and pre-admission screenings. * Assist in onboarding new clients by reviewing program expectations, patient rights, and ...

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All JobsPatient Intake JobsVirtual Patient Intake Coordinator JobsVirtual Patient Intake Coordinator Jobs in Indiana

Virtual Patient Intake Coordinator information

What is the difference between Virtual Patient Intake Coordinator vs Virtual Medical Receptionist?

AspectVirtual Patient Intake CoordinatorVirtual Medical Receptionist
CredentialsMedical assistant certification or relevant healthcare trainingHigh school diploma or equivalent, some healthcare experience
Work EnvironmentRemote, healthcare provider offices, clinicsRemote, healthcare provider offices, clinics
Employer & IndustryHospitals, clinics, telehealth servicesMedical offices, clinics, telehealth platforms
Primary ResponsibilitiesScheduling, patient data collection, insurance verificationAnswering calls, scheduling appointments, patient communication

The Virtual Patient Intake Coordinator and Virtual Medical Receptionist roles share similarities in work environment and employer types, but the coordinator typically handles more detailed patient data and insurance tasks, requiring specific healthcare certifications. The receptionist focuses on communication and scheduling. Both roles are essential in healthcare settings, often performed remotely to improve patient experience.

What are some common challenges faced by virtual patient intake coordinators, and how can they be managed effectively?

Virtual Patient Intake Coordinators often face challenges such as managing high call volumes, ensuring accurate data entry, and maintaining clear communication with both patients and clinical staff. Navigating multiple software systems while providing empathetic, efficient service can be demanding, especially when handling sensitive patient information. To manage these challenges, coordinators benefit from strong organizational skills, attention to detail, and ongoing training on privacy protocols and technology platforms. Regular team check-ins and clear escalation pathways also help maintain workflow and support collaboration within the healthcare team.

What are the key skills and qualifications needed to thrive as a virtual patient intake coordinator?

To thrive as a Virtual Patient Intake Coordinator, you need strong organizational skills, attention to detail, and knowledge of medical terminology, often supported by experience in healthcare administration or medical office procedures. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and secure communication platforms is typically required. Excellent communication, problem-solving, and customer service skills help build trust and rapport with patients remotely. These skills are essential for accurately managing patient information, ensuring compliance, and delivering a seamless intake experience in a virtual healthcare environment.

What does a virtual patient intake coordinator do?

A Virtual Patient Intake Coordinator is responsible for collecting and managing patient information remotely before their medical appointments. They verify insurance details, gather medical histories, schedule appointments, and ensure all required forms are completed. Their role helps streamline the patient admission process, improves communication between patients and healthcare providers, and supports efficient clinic operations. This position typically involves using electronic health record (EHR) systems and communicating with patients via phone, email, or online portals.

What is a remote virtual patient intake coordinator?

A remote virtual patient intake coordinator is a healthcare professional who manages patient registration and information collection remotely, often using electronic health records and communication tools. They verify patient details, schedule appointments, and ensure accurate data entry, typically working from home with skills in communication and healthcare software. This role supports healthcare providers by streamlining the patient onboarding process in a virtual environment.
What are popular job titles related to Virtual Patient Intake Coordinator jobs in Indiana? For Virtual Patient Intake Coordinator jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Patient Intake Coordinator jobs in Indiana look for? The top searched job categories for Virtual Patient Intake Coordinator jobs in Indiana are:
What cities in Indiana are hiring for Virtual Patient Intake Coordinator jobs? Cities in Indiana with the most Virtual Patient Intake Coordinator job openings:
Virtual Patient Intake Coordinator jobs near you
Infographic showing various Virtual Patient Intake Coordinator job openings in Indiana as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 89% In-person, and 11% Remote job distribution.

Intake Coordinator PACE (Laf-1.0)

Franciscan Health

Lafayette, IN • On-site

$17.25 - $23.50/hr

Full-time

Posted 8 days ago

Franciscan Health rating

6.8

Company rating: 6.8 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

453rd of 887 rated healthcare providers

Job description

Lafayette Franciscan Healthy Living Clinic
1116 N 16th St Lafayette, Indiana 47904
The PACE Intake Coordinator is responsible for initial contact with incoming referrals, assisting with engaging and educating the community about the benefits of and services offered by the PACE program, assisting with the enrollment process, and supporting families with obtaining Medicaid. Under the direction of the PACE Center Manager, this role will support the growth of PACE within an assigned service area and works in collaboration with the PACE Program Development Manager. The PACE program's vision is to provide individualized and joyful care through exemplary teamwork serving as many seniors as possible with the best quality-of-life in their communities. PACE offers seniors and their families the care, nutrition, rehabilitation, transportation, and supportive services they need to remain healthy so that they can live in their own home.
WHO WE ARE
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
The PACE program's vision statement is to provide unmatched, individualized, and joyful care through teamwork that is worthy of praise so that seniors experience the best quality-of-life in their communities. PACE offers seniors and their families the care, nutrition, rehabilitation, transportation, and supportive services they need to remain healthy so that they can live in their own home. Franciscan is known for our mission of caring.
WHAT YOU CAN EXPECT
  • Practice Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
  • No Weekends, Evenings, or Holidays
  • Communicates an in-depth overview of the PACE program and services offered, either by telephone, electronically, or in-person to interested persons including candidates for enrollment, caregivers, or others in the community interested in the PACE program.
  • Receives and processes referrals; follows up with all potential participants and referrals regarding program enrollment. Manages the work queue in EPIC for referrals. Manages a referral tracking method with up-to-date contact made with potential participants. Enters new referrals into medical records with updated contact notes and convert to enrolled status once enrollment process is complete. Adds new referrals to Epic for tracking purposes then convert to enrolled status once enrollment process is complete.
  • Follows standard procedures to meet timelines within the enrollment process so that work contributes towards census growth targets. Identifies barriers to enrollment and contributes actively towards continuous quality improvement of the intake department. Contributes to data collection about referral sources, conversion rates, and other methods relevant to the intake process.
  • Works collaboratively with the PACE Interdisciplinary team to support enrollment and decision-making. Collaborates with other departments within the hospital to align interdepartmental functioning, goals, and expectations, collaborates with PACE IDT to schedule all intake and enrollment needs. Collaborates with PACE IDT and Program Development Manager regarding new and existing referrals status. Escalates concerns in a timely and constructive manner.
  • Provides intake services in a manner that advances the Franciscan ministry to meet the needs of the underserved senior population residing within the FSHW service area. Provides additional resources to seniors to address social determinants of health and to support their overall quality of life.
  • Verifies the eligibility of program applicants per eligibility criteria as stated in state and federal regulations. Completes Home Intake Assessments with potential PACE participants and family member(s) and schedules pre-enrollment and/or Center tours. Completes the Level of Care assessments for potential participants wanting to enroll in PACE and serves as a liaison between potential enrollees and government and their third-party partners (Maximus, and FSSA).
  • Provides the participant or family with a resource document checklist for Medicaid, assists with obtaining Medicaid documents, files and tracks the Medicaid application, completes the Medicaid interview, responds to all correspondences received from the Indiana Family and Social Services Administration.
  • Responsible for reporting census data to the State Administering Agency as required for regulatory oversight of the department.

QUALIFICATIONS
  • High School Diploma/GED - Required
  • Associate's Degree- Preferred
  • 1 Year working with Frail or elderly - Required
  • 2 Years Medicaid (Nursing Home/Waiver)- Preferred
  • Driver's License- Required

TRAVEL IS REQUIRED:
Up to 50%
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

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