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Virtual Outsourcing Call Center Jobs (NOW HIRING)

MCI Careers

Experienced Call Center Trainer

Killeen, TX · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...

MCI Careers

Call Center Sales Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Sales Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Sales Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Sales Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Sales Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Sales Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Sales Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Sales Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Sales Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Midway, GA

$14.75 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

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Virtual Outsourcing Call Center information

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How much do virtual outsourcing call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual outsourcing call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What is a virtual outsourcing call center?

A Virtual Outsourcing Call Center is a service where customer support or telemarketing operations are handled remotely by agents who are not physically present in a central office. These agents typically work from home or various locations using internet-based technology to manage calls, emails, and chats. Businesses use virtual call centers to reduce costs, access a wider talent pool, and offer extended hours of service. The outsourcing aspect means that the call center services are provided by a third-party company rather than the business itself. This model is popular across industries for its flexibility and scalability.

What are some common challenges faced when working in a virtual outsourcing call center, and how can they be managed?

One of the most common challenges in a virtual outsourcing call center is maintaining clear communication and collaboration across remote teams, which can lead to misunderstandings or delays if not managed properly. Additionally, staying motivated and focused while working from home requires strong self-discipline and time management skills. Most companies provide regular virtual meetings, clear performance metrics, and collaboration tools to support employees. Being proactive in seeking feedback and staying connected with your team can help ensure a smooth workflow and professional growth.

What are the key skills and qualifications needed to thrive as a virtual outsourcing call center agent, and why are they important?

To thrive as a Virtual Outsourcing Call Center Agent, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP systems, and ticketing platforms is typically required. Strong problem-solving skills, patience, and adaptability help agents deliver exceptional customer service and resolve issues efficiently. These skills are crucial for maintaining high customer satisfaction and meeting service level targets in a remote, fast-paced environment.

What cities are hiring for Virtual Outsourcing Call Center jobs?

Cities with the most Virtual Outsourcing Call Center job openings:

What are the most commonly searched types of Outsourcing Call Center jobs?

The most popular types of Outsourcing Call Center jobs are:

What states have the most Virtual Outsourcing Call Center jobs?

States with the most job openings for Virtual Outsourcing Call Center jobs include:

Virtual Outsourcing Call Center jobs near you

Experienced Call Center Trainer

MCI Careers

Killeen, TX • On-site

Full-time

Re-posted 22 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You’ll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Facilitate new hire training, soft skills, product/process, and systems training.
  • Design and update training materials, manuals, and e-learning content.
  • Conduct training needs assessments and recommend learning solutions.
  • Evaluate training effectiveness using assessments, feedback, and performance data.
  • Provide post-training coaching and support to agents and team leads.
  • Collaborate with QA and Operations to align training with performance goals.
  • Maintain accurate training records and generate reports for internal stakeholders.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3+ years of experience as a trainer in a BPO or contact center.
  • Strong facilitation and communication skills.
  • Experience with LMS platforms and virtual training tools.
  • Knowledge of adult learning principles and instructional design.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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