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Virtual Outsourcing Call Center Jobs (NOW HIRING)

MCI Careers

Experienced Call Center Trainer

Savannah, GA · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...

MCI Careers

Experienced Call Center Trainer

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...

MCI Careers

Experienced Call Center Trainer

Mesilla, NM · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...

MCI Careers

Call Center Sales Representative

Addison, TX · On-site

$15.50 - $19.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Sales Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

Lancesoft - Viren

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Call Center Agent

Phoenix, AZ · On-site

$18 - $20/hr

We are seeking a customer-focused Call Center Representative to support inbound customer service ... , and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Remote Call Center Representative

FL · Remote

$14.10 - $16.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$13.10 - $17.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Hinesville, GA · On-site

$14.75 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Hinesville, GA · On-site

$14.75 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Hinesville, GA

$14.75 - $18.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$11 - $14/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Call Center Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

... call center footprint and operations that extend across multiple countries ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

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Virtual Outsourcing Call Center information

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How much do virtual outsourcing call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for virtual outsourcing call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A virtual outsourcing call center agent can potentially earn $10,000 a month through high-volume sales, performance bonuses, or managing multiple accounts. Success in this role often depends on strong communication skills, experience, and the ability to handle a large workload remotely.

What are some common challenges faced when working in a virtual outsourcing call center, and how can they be managed?

One of the most common challenges in a virtual outsourcing call center is maintaining clear communication and collaboration across remote teams, which can lead to misunderstandings or delays if not managed properly. Additionally, staying motivated and focused while working from home requires strong self-discipline and time management skills. Most companies provide regular virtual meetings, clear performance metrics, and collaboration tools to support employees. Being proactive in seeking feedback and staying connected with your team can help ensure a smooth workflow and professional growth.

What are the key skills and qualifications needed to thrive as a Virtual Outsourcing Call Center Agent, and why are they important?

To thrive as a Virtual Outsourcing Call Center Agent, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP systems, and ticketing platforms is typically required. Strong problem-solving skills, patience, and adaptability help agents deliver exceptional customer service and resolve issues efficiently. These skills are crucial for maintaining high customer satisfaction and meeting service level targets in a remote, fast-paced environment.

How to make $1000 a week remote?

A virtual outsourcing call center agent can earn $1000 a week by working multiple shifts, handling high-volume customer calls, and developing specialized skills such as technical support or sales. Consistent performance, good communication skills, and experience with call center software can help increase earning potential. Some roles may require certifications or training to qualify for higher-paying positions.

How to become a virtual call center?

To work as a virtual call center agent, you typically need a reliable internet connection, a quiet workspace, and basic computer skills. Many companies require customer service experience and may prefer familiarity with call center software or CRM tools; some roles also require specific certifications or training programs. Applying through online job boards or company websites is common for finding virtual call center positions.

What is a Virtual Outsourcing Call Center?

A Virtual Outsourcing Call Center is a service where customer support or telemarketing operations are handled remotely by agents who are not physically present in a central office. These agents typically work from home or various locations using internet-based technology to manage calls, emails, and chats. Businesses use virtual call centers to reduce costs, access a wider talent pool, and offer extended hours of service. The outsourcing aspect means that the call center services are provided by a third-party company rather than the business itself. This model is popular across industries for its flexibility and scalability.

How can I make 2000 a week working from home?

A virtual outsourcing call center agent can earn $2,000 weekly by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks. Increasing earnings may involve developing strong communication skills, gaining relevant certifications, and working for companies that offer competitive pay rates or performance bonuses.
What cities are hiring for Virtual Outsourcing Call Center jobs? Cities with the most Virtual Outsourcing Call Center job openings:
What are the most commonly searched types of Outsourcing Call Center jobs? The most popular types of Outsourcing Call Center jobs are:
What states have the most Virtual Outsourcing Call Center jobs? States with the most job openings for Virtual Outsourcing Call Center jobs include:
Virtual Outsourcing Call Center jobs near you
Experienced Call Center Trainer

Experienced Call Center Trainer

MCI Careers

Savannah, GA • On-site

Full-time

Posted 3 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You’ll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Facilitate new hire training, soft skills, product/process, and systems training.
  • Design and update training materials, manuals, and e-learning content.
  • Conduct training needs assessments and recommend learning solutions.
  • Evaluate training effectiveness using assessments, feedback, and performance data.
  • Provide post-training coaching and support to agents and team leads.
  • Collaborate with QA and Operations to align training with performance goals.
  • Maintain accurate training records and generate reports for internal stakeholders.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3+ years of experience as a trainer in a BPO or contact center.
  • Strong facilitation and communication skills.
  • Experience with LMS platforms and virtual training tools.
  • Knowledge of adult learning principles and instructional design.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

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