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Virtual Operations Manager Jobs in Pennsylvania (NOW HIRING)

Averhealth

Operations Manager

Allentown, PA · On-site

$60K - $65K/yr

The Operations Manager is responsible for overseeing service delivery, performance, and execution ... Tier 3 virtual sites) * Ensure Tier 1 accounts receive high-touch, proactive support and daily ...

Averhealth

Operations Manager

Allentown, PA · On-site

The Operations Manager is responsible for overseeing service delivery, performance, and execution ... Tier 3 virtual sites) * Ensure Tier 1 accounts receive high-touch, proactive support and daily ...

GEODIS

Operations Manager

Breinigsville, PA · On-site

Mgr Operations Who We Are: GEODIS specializes in unlocking business value in a complex world ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

GEODIS

Operations Manager

Breinigsville, PA · On-site

Mgr Operations Who We Are: GEODIS specializes in unlocking business value in a complex world ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

Cosm

Broadcast Operations Manager

Pittsburgh, PA · On-site

We help our partners create spaces and content that blur the lines of real and virtual across three ... The Broadcast Operations Manager is responsible for overseeing regional NHL arena operations ...

GEODIS

Senior Operations Manager

Northampton, PA · On-site

Senior Manager of Operations Who We Are: GEODIS specializes in unlocking business value in a ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

GEODIS

Senior Operations Manager

Northampton, PA

Senior Manager of Operations Who We Are: GEODIS specializes in unlocking business value in a ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

McKesson

Sr. Outbound Operations Manager

Bethlehem, PA · On-site

$89K - $149K/yr

Senior Operations Manager Lead Operations. Develop Talent. Drive Healthcare Forward. McKesson is ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

McKesson

Sr. Outbound Operations Manager

Bethlehem, PA · On-site

$89K - $149K/yr

Senior Operations Manager Lead Operations. Develop Talent. Drive Healthcare Forward. McKesson is ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

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Virtual Operations Manager information

See Pennsylvania salary details

$31.1K

$63.6K

$118.8K

How much do virtual operations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for virtual operations manager in Pennsylvania is $63,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $77,700.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a virtual operations manager?

A Virtual Operations Manager's daily responsibilities often include supervising remote teams, monitoring project progress, optimizing digital workflows, and ensuring performance targets are met. You may spend your day coordinating virtual meetings, analyzing key operations metrics, resolving team issues, and liaising between various departments. This role also involves identifying process improvements, implementing best practices, and supporting team members with training and resources. By effectively managing these tasks, Virtual Operations Managers are essential to keeping remote operations smooth and successful.

What are the key skills and qualifications needed to thrive as a virtual operations manager?

To thrive as a Virtual Operations Manager, you need strong leadership, project management, process optimization abilities, and ideally a bachelor’s degree in business or a related field. Experience with remote collaboration platforms, workflow management tools, and certifications such as PMP or Six Sigma are commonly expected. Excellent communication, problem-solving, and adaptability are valued soft skills in this role. These capabilities ensure efficient virtual team coordination, seamless operations, and the successful achievement of organizational objectives.

What does a virtual operations manager do?

A virtual operations manager oversees and coordinates business processes, team activities, and project execution remotely. They use tools like project management software and communication platforms to ensure efficiency, manage workflows, and support organizational goals from a remote setting.

What is a virtual operations manager?

A Virtual Operations Manager oversees and coordinates business operations remotely, ensuring efficiency and productivity. They handle tasks such as workflow optimization, team management, process improvement, and performance monitoring. Using digital tools, they collaborate with teams, track key metrics, and implement strategies to enhance operations. This role is essential for businesses with remote or distributed teams, helping streamline processes and maintain smooth daily operations. Successful Virtual Operations Managers possess strong leadership, communication, and problem-solving skills.

What are the most commonly searched types of Virtual Operations jobs in Pennsylvania? The most popular types of Virtual Operations jobs in Pennsylvania are:
What are popular job titles related to Virtual Operations Manager jobs in Pennsylvania? For Virtual Operations Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Virtual Operations Manager jobs in Pennsylvania look for? The top searched job categories for Virtual Operations Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Virtual Operations Manager jobs? Cities in Pennsylvania with the most Virtual Operations Manager job openings:
Virtual Operations Manager jobs near you
Infographic showing various Virtual Operations Manager job openings in Pennsylvania as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 85% In-person, 2% Hybrid, and 13% Remote job distribution, with an average salary of $63,609 per year, or $30.6 per hour.

Operations Manager

Averhealth

Allentown, PA • On-site

$60K - $65K/yr

Other

Posted 29 days ago

Averhealth rating

6.0

Company rating: 6.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

112th of 120 rated laboratories

Job description

The Operations Manager is responsible for overseeing service delivery, performance, and execution across assigned Patient Care Centers (PCCs). This role focuses on internal operations: ensuring compliance with protocols, resolving field-level issues, supporting site staff, and executing service commitments based on customer tier level. The role was created to streamline field execution and improve operational consistency across the organization.
Position in the Org Structure:
  • Reports to the Regional Manager
  • Works closely with Account Managers, Customer Service, and Internal departments (Training, IT, and other support teams)

Key Responsibilities:
  • PCC Oversight & Performance
    • Monitor daily operations to ensure testing is completed accurately and on time
    • Support site scheduling, staffing, inventory management, and process adherence
    • Conduct regular check-ins with PCCs to reinforce expectations and ensure SOP compliance
    • Monitor testing volume trends across assigned PCCs to ensure staffing and scheduling align with demand
    • Notify upper management of significant increases or decreases in volume that may impact staffing, logistics, or service levels
    • Conduct training or retraining as needed

Conduct performance reviews for assigned staff
  • Issue Resolution & Escalations
    • Troubleshoot site-level problems such as missed pickups, supply shortages, or equipment failures
    • Act as the first escalation point for PCCs when they encounter operational barriers
    • Partner with Customer Service when field issues impact ticket resolution or service delays
  • Execution of Tiered Service Model
    • Prioritize workload and responsiveness based on customer tier (e.g., Tier 1 co-located sites vs. Tier 3 virtual sites)
    • Ensure Tier 1 accounts receive high-touch, proactive support and daily review
    • Maintain baseline service quality and timely response for all customers, regardless of tier
  • Operational Consistency & Compliance
    • Ensure sites are operating in line with internal protocols, safety standards, and chain of custody requirements
    • Identify trends or repeated failures and implement corrective actions
    • Provide coaching and support to improve PCC performance and operational reliability
    • Conduct or oversee monthly audits for each location
  • Systems & Documentation
    • Utilize CRM, Freshdesk, and other tools to manage workflows, track resolution times, and document site needs
    • Maintain visibility into ticket volumes and coordinate internal follow-ups to reduce backlog
    • Capture process gaps and recommend updates to SOPs or tools based on field activity
  • Collaboration Across Support Teams
    • Work closely with Training, Logistics, Compliance, and other departments to ensure cohesive service delivery
    • Communicate clearly across functions when PCC needs impact broader operations
    • Provide feedback loops to internal teams based on site-level performance trends

Travel Requirement
  • This is a field-based office role; not remote
  • Requires at least 75% travel to assigned locations, including weekly visits to assigned PCCs and co-located locations.
  • Responsibilities include conducting audits, providing on-site operational support, coaching site staff, and resolving issues in person

Ideal Skills & Experience:
  • In-depth understanding of drug testing protocols and operational workflows
  • Strong problem-solving and decision-making ability in a fast-paced environment
  • Familiarity with performance metrics and operational KPIs
  • Excellent organizational skills and ability to manage competing priorities
  • Comfortable using support platforms like CRM or Freshdesk
  • Field operations experience strongly preferred

Primary Goal:
Deliver consistent, compliant, and efficient service across all assigned PCCs by owning the operational side of customer delivery, resolving issues quickly, supporting site teams, and driving process consistency that aligns with our centralized service strategy.
The responsibilities outlined herein are representative of the role but not all-inclusive. Employees in this position will be required to perform additional duties as assigned or necessary to meet the needs of the organization.

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