Virtual Operations Assistant Jobs in Springfield, IL

Company Overview:

Walker-Miller Energy Services is a 26-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that assist electric and gas utilities meet mandated energy savings goals.   

Our experience driven philosophy of clean energy as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E - Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

 Position Overview:

The IQ Field Technician (Energy Advisor) is responsible for traveling to pre-scheduled appointments to install energy efficient equipment and products.   Services are targeted to the residential and small commercial markets including building owners, management companies, small business owners, and trade allies / contractors.  Introduce the various incentive programs that pertain to the customer segments, if necessary.  This position will also be responsible for introducing and explaining the incentive programs that pertain to these customers sectors. 

Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Embrace and operate within the core values.
• Perform all required duties as directed to install energy efficient equipment and products.
• Daily travel to pre-scheduled appointments at apartments, condo units and other qualified building types.
• Provide a professional appearance appropriate for a representative of our organization and the client.
• Ensure the meeting of customer specifications and company quality standards.
• Complete special projects as assigned.
• Complete and maintain all required paperwork, records, documents, etc.
• Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and the business activities of its customers.
• Follow and comply with all safety and work rules and regulations.
• Perform all required duties as directed to install energy efficient equipment and products including aerators, showerheads, and compact fluorescent lights. Install all energy efficiency equipment according to proper procedures.
• Perform blower door and combustion safety testing as required by the program.
• Work in a team atmosphere to collaborate and continuously improve operations year after year.
• Occasional weekend travel to a job site to accommodate a customer's need may be required.

Education and Experience:

• High School diploma or equivalent required.
• One to three years of experience preferably in basic wiring, lighting, construction, HVAC, troubleshooting and/or other technologies installed in commercial/residential applications.
• One to two years of previous customer service/sales experience required.
• Mechanical and technical aptitude required.
• Experience in installing technologies, manual labor and using tools. - Preferred
• Background preferred in one or more of the following: - Preferred
  • Building science and design
  • Building envelope
  • Weatherization or related fields
  • Building maintenance
  • Home inspection
  • HVAC, lighting, controls, or renewable energy
• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload

Required Knowledge, Skills, and Abilities:

• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Proficient in using virtual platforms such as Google, Duo, FaceTime, and Zillow.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages, and ratios.

Physical Demands and Work Environment:

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
• The employee is frequently required to stand, walk, kneel, crouch, and/or crawl.
• Ability to pick up to 50 pounds.
• Noise level is typically moderate to loud.
• May occasionally be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.
• May occasionally be exposed to wet and/or humid conditions; extreme cold; extreme heat; and vibration. In these circumstances, the employee will be required to comply with the prevailing safety training in place according to the individual customer requirements.

Licenses & Certifications:

• Building Performance Institute (BPI) Certification Building Analyst (BA) and Envelope Professional (EP).
• Valid driver's license and reliable transportation.

Travel Requirements

• Willingness to travel approximately 95% of the time, including occasional overnight travel.

The physical demand and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

A team member may be eligible for additional pay, premiums, or bonus potential. Walker-Miller Energy Services offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. 

Compensation Range: $21.23-$24 hourly

Walker-Miller Energy Services is an Equal Opportunity Employer.

 At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates' demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)