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Virtual Navigator Jobs in Texas (NOW HIRING)

Seamless Assist

Remote Care Navigator

Fort Worth, TX

$21 - $24/hr

... virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This is a non-clinical (non-licensed) role ...

Seamless Assist

Remote Care Navigator

Dallas, TX

$21 - $24/hr

... virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This is a non-clinical (non-licensed) role ...

VitalCaring Group

$19.50 - $25/hr

Care Transition Navigator (CTN) - Home Health Field-Based | Hospital-Focused | Patient Transition ... Virtual care and mental health support Flexible Spending Accounts (FSA) and Health Savings Account ...

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Virtual Navigator information

What are Virtual Navigators?

Virtual Navigators are professionals who assist individuals by providing guidance, support, and resources remotely, often through phone calls, video chats, or online platforms. Their primary role is to help clients navigate complex systems, such as healthcare, education, or social services, by answering questions, coordinating services, and connecting them to appropriate resources. Virtual Navigators leverage technology to offer personalized assistance and ensure clients receive the help they need, regardless of location.

How do Virtual Navigators typically collaborate with healthcare providers and patients to ensure seamless care coordination?

Virtual Navigators play a crucial role in bridging communication between patients and healthcare providers, often working remotely as part of a multidisciplinary team. They routinely coordinate appointments, provide follow-up information, and help patients understand their care plans, ensuring that no critical steps are missed. Effective Virtual Navigators use digital tools to track patient progress while keeping providers updated about any emerging needs or barriers. This collaborative approach not only streamlines the patient experience but also helps healthcare teams deliver more personalized and effective care.

What are the key skills and qualifications needed to thrive as a Virtual Navigator, and why are they important?

To thrive as a Virtual Navigator, you need strong problem-solving abilities, customer service experience, and familiarity with remote communication, often supported by a background in healthcare navigation or patient advocacy. Knowledge of telehealth platforms, electronic health records (EHR) systems, and secure messaging tools is typically required. Excellent communication, empathy, and organizational skills help individuals excel in assisting patients and coordinating care remotely. These skills ensure patients receive timely guidance and support, enabling effective navigation of complex healthcare systems from a distance.

What is the difference between Virtual Navigator vs Virtual Assistant?

AspectVirtual NavigatorVirtual Assistant
Required CredentialsBasic tech skills, possibly certifications in navigation or related fieldsAdministrative skills, often with office software proficiency
Work EnvironmentRemote, often in tech or customer service sectorsRemote, administrative or personal support roles
Employer & Industry UsageTech companies, travel agencies, customer supportBusinesses, entrepreneurs, executives
Common Search & ComparisonOften compared for remote support roles involving navigation or guidanceMore general administrative support roles

The main difference is that Virtual Navigators typically focus on guiding users through digital platforms or services, requiring specific tech skills, while Virtual Assistants handle administrative tasks, scheduling, and communication support. Both roles are remote and in the virtual support industry, but they serve different functions based on skills and employer needs.

What are popular job titles related to Virtual Navigator jobs in Texas? For Virtual Navigator jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Virtual Navigator jobs in Texas look for? The top searched job categories for Virtual Navigator jobs in Texas are:
What cities in Texas are hiring for Virtual Navigator jobs? Cities in Texas with the most Virtual Navigator job openings:
Virtual Navigator jobs near you

Remote Care Navigator

Seamless Assist

Fort Worth, TX

$21 - $24/hr

Full-time

Posted 10 days ago

Job description

REMOTE CARE NAVIGATOR – CARDIAC

Sector

Healthcare — Cardiac Care Coordination

Reports To

RN Care Manager / Clinical Supervisor

Type

Full-Time · 40 hours/week

Schedule

Monday–Friday · Weekends - Flexible business hours (US hours, CST/PST overlap required)

Rate

$21–$24 USD/hour (based on experience)

Contract

W-2

Location

100% Remote — US only (Dallas/Fort Worth area preferred)

Tools

EHR platforms, care management software, population health dashboards, CMS documentation tools

Role Overview

Our client — a cardiac care management MSO — is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This is a non-clinical (non-licensed) role focused on telephonic patient outreach, care plan support, CMS-compliant documentation, and coordination across the care team. The Care Navigator works under the supervision of RN Care Managers, escalating all clinical concerns appropriately. This role plays a critical part in reducing avoidable hospitalizations and supporting patient self-management over the long term.

Key Responsibilities
  • Conduct structured telephonic outreach to CHF and complex cardiac patients
  • Maintain an assigned patient caseload using risk stratification to prioritize outreach
  • Complete initial assessments and follow-ups covering symptoms, medications, psychosocial status, and SDOH barriers
  • Support Transitional Care Management (TCM) follow-up within 48 hours post-discharge — medication reconciliation, red-flag symptom screening, appointment scheduling
  • Provide patient education on CHF self-management and evidence-based strategies
  • Monitor for signs of worsening conditions or care gaps and escalate to supervising RN
  • Review and act on population health dashboards to address care gaps (wellness visits, labs, symptom monitoring)
  • Document time, interventions, care plans, and patient goals per CMS billing standards
  • Maintain proactive communication with RN Care Managers, cardiologists, and PCP offices
  • Clinical assessment or medical diagnosis
  • Medication prescribing or adjustments
  • Interpretation of labs, imaging, or EKGs
  • Clinical triage or emergency response
  • In-person or home visit patient contact
  • Billing or coding beyond required time-based documentation
Scope Limitations — This Role Does NOT Include
  • Clinical assessment or medical diagnosis
  • Medication prescribing or adjustments
  • Interpretation of labs, imaging, or EKGs
  • Clinical triage or emergency response
  • In-person or home visit patient contact
  • Billing or coding beyond required time-based documentation
Experience & Skills

Required:

  • Active Medical Assistant (MA) certification or equivalent clinical credential (CNA, EMT, CHW with relevant experience)
  • Minimum 2 years of experience in care coordination, case management, or ambulatory care
  • Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards
  • Technologically proficient with care coordination software and/or EHRs
  • AI fluency — actively uses AI tools to work faster and more efficiently.
  • Must be based in and authorized to work in the United States — time zone compatibility required (US business hours, CST/PST overlap)
  • Exceptional written and verbal communication in English; strong phone presence assessed at screening

Preferred:

  • Knowledge of cardiac conditions — especially heart failure and associated comorbidities
  • Bilingual — Spanish/English (not a must)