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Job Description
Under general supervision, the Quality Systems Technician manages quality activities by performing the following duties personally or through others to satisfy the customer and drive continuous improvement.
Shift: A Shift
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Participates in Cross Functional team meetings to identify root causes and implement corrective action of quality issues.
• Utilizes various measurements and tests equipment to perform capability studies; documents process performance as required.
• Develops and maintains work-in-process and finished goods quality audits. Ensures audits reflect most up to date customer issues.
• Recommends improvements to processes, products, and documentation to drive improvement and satisfy the customer.
• Monitors manufacturing process to ensure compliance with established work instructions, process audits, and quality checklists on a regular basis.
• Develops and makes visual displays depicting good and bad parts, e.g. acceptable and unacceptable metal.
• Quarantines and oversees disposition of non-compliant material and devises methods to assess cost and responsibility.
• Works with suppliers to help resolve non-compliant material issues and make recommendations for improvement and provides feedback as necessary.
• Manages documents related to production inspections, calibration and capability as defined in quality plans.
• Provides training to production workers on audits, inspections, and calibrations as required.
• Understands supplier and customer testing and quality plans as required.
• Understands of Engineering Change Orders and Temporary Deviation processes.

SUPERVISORY RESPONSIBILITIES
Mentor and lead co-workers in Quality Systems Department and in production.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In-depth knowledge of PGT manufacturing processes and products
• Ability to work independently with limited guidance from supervisor
• Familiar with the use of standard measurement and test equipment
• Ability to read and interpret prints and complex procedures
• Excellent record keeping and documentation skills
• Working knowledge of word processing, spreadsheets and presentation software

EDUCATION and/or EXPERIENCE
A.A. degree preferred
LANGUAGE / COMMUNICATION SKILLS

• Strong written and verbal communication skills
• Can communicate well with customers, suppliers, workforce and management

MATHEMATICAL SKILLS
Trigonometry, geometry, addition, subtraction, multiplication, division, averaging, percentages, and common algebra
REASONING ABILITY

• Able to coordinate multiple projects and areas of responsibility through priority setting
• Strong problem solving skills
• Ability to document a plan and delegate responsibility to drive corrective action/results

CERTIFICATES, LICENSES, REGISTRATIONS
Quality Technician Certification desired
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
• Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
• Work in air-conditioned office environment and unclimatized plant environment.

What We Offer
At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.
We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.
Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.
Work Authorization and Sponsorship Disclosure:
The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.