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Virtual Help Desk Jobs in Secaucus, NJ (NOW HIRING)

Oscar Health

IT Analyst

New York, NY · Hybrid

$22.21 - $29.15/hr

Staff in-person and/or virtual help desks. * Participate in a team rotation of weekend check-ins ... Familiarity with Okta, Google Workplace, MDM, and Service desk tools (Jira/Zendesk/ServiceNow)

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

Support end-users in a help desk and on-site environment, resolving hardware/software issues ... as virtual environments including Azure, AWS, Hyper-V, and VMware. * Backups, restores, and ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

Support end-users in a help desk and on-site environment, resolving hardware/software issues ... as virtual environments including Azure, AWS, Hyper-V, and VMware. * Backups, restores, and ...

Leeds Professional Resources

Be Seen First

IT Service Desk Associate

New York, NY · On-site

$40 - $60/hr

... helping deliver white glove IT support. This associate will work on a variety of user facing ... Troubleshoot virtual conferencing systems (Such as Zoom) and support conference room technology.

Oscar Health

IT Analyst

New York, NY · On-site

$22.21 - $29.15/hr

Staff in-person and/or virtual help desks. * Participate in a team rotation of weekend check-ins ... Familiarity with Okta, Google Workplace, MDM, and Service desk tools (Jira/Zendesk/ServiceNow)

Oscar Health

IT Analyst

New York, NY · Hybrid

$22.21 - $29.15/hr

Staff in-person and/or virtual help desks. * Participate in a team rotation of weekend check-ins ... Familiarity with Okta, Google Workplace, MDM, and Service desk tools (Jira/Zendesk/ServiceNow)

Stellar Services, Inc.

IT manager

Newark, NJ · On-site

$99K - $121K/yr

You will also provide Tier 2 help desk support, manage IT documentation, and lead initiatives to ... Evaluate and implement new technologies, including Virtual Desktop Infrastructure (VDI) and Azure ...

PCPC

Lead Technician Cyber

New York, NY · On-site

$48K - $62K/yr

Do you want to keep learning and not sit on a help desk working remotely all day? Are you a strong ... Most clients have a primary commitment to Microsoft MS365, Azure, and Windows Virtual Desktop. * We ...

Parsons

Senior IT Network Manager - Gateway Project

Newark, NJ · On-site

$48 - $61.50/hr

You will also provide Tier 2 help desk support, manage IT documentation, and lead initiatives to ... Evaluate and implement new technologies, including Virtual Desktop Infrastructure (VDI) and Azure ...

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All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Secaucus, NJ

Virtual Help Desk information

See Secaucus, NJ salary details

$12

$23

$34

How much do virtual help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual help desk in Secaucus, NJ is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Secaucus, NJ?

The most popular types of Help Desk jobs in Secaucus, NJ are:

Virtual Help Desk jobs near you

IT Analyst

Oscar Health

New York, NY • Hybrid

$22.21 - $29.15/hr

Full-time

PTO

Posted 5 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

264th of 315 rated insurance

Job description

Hi, we're Oscar. We're hiring a Coordinator, IT Services to join our IT Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role:

You, as the IT Analyst will facilitate daily technical virtual and in-person user assistance, performing onboarding and off-boarding tasks, access provisioning and deprovisioning, actively contributing to documentation maintenance, and participating in regular IT team meetings. At Oscar you will serve as the essential first line of support, providing vital virtual and in-person technical assistance to employees and contractors. You will work with stakeholders across the organization, including developers, operations teams, executives, and end users.

Work Location: This position is based in our NYC office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The hourly pay for this role is: $22.21 - $29.15 per hour. You are also eligible for employee benefits, monthly vacation accrual at a rate of 15 days per year and annual performance bonuses.

Responsibilities:

  • Provide end user support on Mac and Chromebook systems.
  • Staff in-person and/or virtual help desks.
  • Participate in a team rotation of weekend check-ins, typically involving four hours of weekend work Provide support for international onboarding
  • Develop a deep understanding of Oscar's internal IT functions to efficiently support end users and optimize SLAs.
  • Adhere to established policies and procedures while assisting users, and proactively suggest improvements when necessary.
  • Contribute to meticulous documentation maintenance, ensuring comprehensive and up-to-date records.
  • Show initiative and drive in actions, projects, and interactions, introducing positive changes to IT workflows.
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:

  • 1+ years of experience supporting Mac users in large environments, demonstrating patience in troubleshooting and educating users.
  • High School Diploma, GED, or equivalent.

Bonus points:

  • Updated on the latest tools for environment management.
  • Exhibit excellent interpersonal, written, and oral communication skills.
  • Familiarity in inventory control and laptop provisioning.
  • Display a track record of meeting deadlines, exceeding expectations, and taking ownership.
  • Familiarity with Okta, Google Workplace, MDM, and Service desk tools (Jira/Zendesk/ServiceNow).
  • Hold an Apple Certified Support Professional designation and JAMF 100 Certification.
  • Bachelor's Degree

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