ZipRecruiter

Log In

1

Virtual Help Desk Jobs in Secaucus, NJ (NOW HIRING)

Empire Merchants Metro

Help Desk Technician

Astoria, NY · On-site

$45K - $75K/yr

... virtual and physical), and Office 365. The selected individual will work closely with users and ... all Help Desk Interactions via ITSM · Administer and use the ITSM tool to keep track of all ...

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

... p Desk or End User Support role within a fast-paced environment. * Strong understanding of ... virtual desktop environments (Citrix), VPN, and multi-factor authentication tools (e.g., RSA ...

YMCA

Help Desk Technician - On Site

Westfield, NJ · On-site

$25 - $30/hr

We are looking for a Help Desk Technician, who is responsible for supporting the IT Director in ... Provide technical and equipment support for onsite, remote, and virtual meetings. * Attend meetings ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY

Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

LiveRamp

Deal Desk Analyst

New York, NY · On-site

$78K - $111K/yr

Additionally, the Senior Deal Desk Analyst will help scale our Deal Desk function internally. We're ... Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and ...

IN2U

ITS Helpdesk Engineer

Englewood Cliffs, NJ

$25 - $27/hr

Experience providing Help Desk, Desktop Support, or End User Support within a corporate enterprise ... Virtual Desktop Infrastructure (VDI) Networking * TCP/IP * IP Addressing * DNS * DHCP * VPN ...

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY

$85K - $95K/yr

Support end-users in a help desk and on-site environment, resolving hardware/software issues ... as virtual environments including Azure, AWS, Hyper-V, and VMware. * Backups, restores, and ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

Support end-users in a help desk and on-site environment, resolving hardware/software issues ... as virtual environments including Azure, AWS, Hyper-V, and VMware. * Backups, restores, and ...

next page

Showing results 1-20

All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Secaucus, NJ

Virtual Help Desk information

See Secaucus, NJ salary details

$12

$23

$34

How much do virtual help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual help desk in Secaucus, NJ is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Secaucus, NJ? The most popular types of Help Desk jobs in Secaucus, NJ are:
Virtual Help Desk jobs near you

Help Desk Support Technician I

THE FORTUNE SOCIETY INC

Queens, NY • On-site

$24.73 - $27.48/hr

Full-time

Posted 11 days ago

Job description

Title: Help Desk Support Technician I
Unit: Information Technology
Reports to: Director of Help Desk Support
Status: Full Time; Regular; Non-Exempt
Salary: $24.73 to $27.48 (approximatley $45,000 to $50,000 annually)
Location: Long Island City, Queens
Days/Hours: 35 Hour Weekly schedule
Organization Overview:
The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation's preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.
Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year.. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.
Position Summary: The Help Desk Support Technician I serves as the primary point of contact for all incoming technical support inquiries, providing essential first-level technical assistance to end users. This role is crucial for ensuring the smooth operation of the organization's digital infrastructure, including computer systems, Virtual Desktop Infrastructure (VDI), and a wide range of hardware and software assets. They will be responsible for rapidly addressing user issues, documenting all actions, and escalating complex problems to senior IT staff to maintain a high standard of customer service and technical efficiency.
Core Competencies:
Mission and Fit: Embodies Fortune's mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune's core value that none of us should be measured against the worst things we have done.
Essential Duties and Responsibilities:
  • Front-line User Support: Act as the initial point of contact for all technical issues and requests submitted via the ticketing system, or other communication channels. Triage, prioritize, and manage a high volume of support requests in a timely and professional manner.
  • Tier 1 Troubleshooting and Resolution: Diagnose and resolve a wide array of common technical issues, including, but not limited to, hardware failures, software application errors, operating system malfunctions, and user login issues. This includes providing remote and, when necessary, hands-on support.
  • Virtual Desktop Infrastructure (VDI) Support: Provide dedicated first-level support for the organization's Virtual Desktop Infrastructure (VDI), addressing user-specific issues such as connectivity problems, virtual machine access failures, and basic navigation and performance concerns within the VDI environment.
  • User Account and Access Management: Execute routine account administration tasks, including password resets, account lockouts, and initial user access provisioning for various applications and network resources, following established security protocols.
  • Comprehensive Documentation: Meticulously document all technical support incidents, including a detailed description of the issue, the troubleshooting steps taken, the final resolution, and any necessary follow-up actions. This documentation will be maintained in the help desk ticketing system to ensure a complete and accurate historical record.
  • Effective Escalation: Identify and escalate complex or unresolved issues to the appropriate senior team members, such as the Help Desk Support Technician II, Director of Help Desk Support, or Director of IT Infrastructure. Ensure all relevant documentation is provided during the escalation process to facilitate a seamless transition and rapid resolution.
  • Asset Deployment and Configuration: Assist with the setup, configuration, and deployment of new workstations, laptops, and mobile devices. Install and configure essential software applications and troubleshoot any peripheral devices (e.g., printers, scanners, monitors) to ensure they are fully operational for end users.
  • Performs other duties as assigned.

Qualifications:
  • High school diploma or equivalent, Associate's degree in Information Technology preferred;
  • CompTIA A+ certification preferred;
  • Basic knowledge of computer hardware, Windows/macOS operating systems, and Microsoft Office applications;
  • Familiarity with Virtual Desktop Infrastructure (VDI) preferred;
  • Strong problem-solving, communication, and organizational skills;
  • Customer-focused mindset with the ability to learn quickly and follow procedures;
  • Ability to multi-task with strong organizational and time management skills;
  • Good self-direction and ability to problem solve and work as a team;
  • A sense of humor.

Travel Requirements: - Required to travel to various organizational sites as needed.
Physical Demands: May require lifting and transporting equipment weighing 50+ pounds.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

Apply