Virtual Google Chat Support Jobs in Virginia (NOW HIRING)

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Google AI Architect - AI Bot (Billing & Citizen Services)
Minimum Qualifications

• Applicants selected for this position will be subject to a government background check (Public Trust Level) and must meet eligibility requirements.
• US Citizen
• College Degree Required

Role Summary:

The Google AI Architect will lead the design, development, and deployment of an AI-powered bot for our client to streamline billing processes and enhance citizen-facing services. This role is responsible for building a secure, scalable, and compliant AI solution on Google Cloud, including conversational interfaces delivered through web, API, and Google Workspace channels (Google Chat and Google Meet), to improve operational efficiency, accuracy, and user experience.

Key Responsibilities:

Responsible for architecting and deploying a secure, AI-powered chatbot on Google Cloud to automate client's billing processes and enhance citizen engagement through intelligent, compliant, and scalable digital services.

Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI, Dialogflow, Gemini, BigQuery, Cloud Functions, etc.).

Develop an intelligent bot to:

• Automate billing inquiries and workflows.
• Provide real-time, accurate responses to citizen queries.
• Implement AI bot integrations across multiple interaction channels, including web interfaces, APIs, and Google Chat within Google Workspace.
• Enable secure, authenticated, and role-based conversations via Google Chat for internal users and authorized stakeholders.
• Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required.
• Support self-service options for payments, invoices, and status tracking.
• Ensure compliance with federal data security, privacy, and accessibility standards (FISMA, FedRAMP, HIPAA where applicable, Section 508).
• Integrate the AI bot with our clients's existing billing systems, databases, and APIs.
• Define AI governance, data management, and model lifecycle processes.
• Optimize performance, scalability, reliability, and cost efficiency.
• Establish monitoring, logging, and continuous improvement frameworks for AI models.
• Collaborate with client stakeholders, project managers, and development teams to gather requirements and translate them into technical architecture.
• Provide documentation, training, and knowledge transfer to internal teams.

Qualifications

• Strong expertise in Google Cloud Platform (GCP) and AI services.
• Experience with conversational AI, chatbots, and automation platforms.
• Proficiency in AI/ML architecture, data pipelines, and API integrations.
• Knowledge of federal IT compliance, cybersecurity, and data governance standards.
• Experience designing scalable and secure cloud-based solutions.
• Strong communication and stakeholder engagement skills.

Preferred Qualifications:

Experience working with federal agencies or government projects.

Background in billing systems, financial workflows, or citizen service platforms.

Certifications in Google Cloud or AI/ML Architecture.

Preferable Billing Functional Scope (for AI Bot) :

• Handle citizen inquiries related to invoices, charges, and payment status.
• Provide real-time access to billing details such as invoice number, amount due, due date, and payment history.
• Support automated generation and delivery of invoices and billing statements.
• Enable self-service payment guidance and redirection to secure payment platforms.
• Validate billing discrepancies and route complex issues to human agents.
• Automate reminders and notifications for upcoming or overdue payments.
• Support refunds, adjustments, and credit inquiries based on predefined business rules.
• Integrate with clients's financial and billing systems to ensure data accuracy and consistency.
• Maintain audit trails and transaction logs for compliance and reporting.
• Ensure secure handling of financial and personally identifiable information (PII).

Additional Information

Thanks & Regards, 

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone: 571-814-3745