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Virtual Customer Support Mychart Jobs in Oregon (NOW HIRING)

Higher Logic

OR · On-site

JOB SUMMARY The Customer Support Specialist's primary responsibility is to help our customers ... As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively

Higher Logic

OR · On-site

JOB SUMMARY The Customer Support Specialist's primary responsibility is to help our customers ... As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively

Higher Logic

OR · On-site

JOB SUMMARY The Customer Support Specialist's primary responsibility is to help our customers ... As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively

Agfa

Customer Support Analyst, Tier 1

OR · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ... Strong technical experience and able to work with teams in a virtual environment. * General ...

Inizio Engage

Virtual Service Representative

OR · On-site

$42K - $78K/yr

We are seeking performance-driven, collaborative professionals who excel in virtual customer engagement and field support. This role plays a critical part in reinforcing brand strategy, supporting ...

Inizio Engage

Virtual Service Representative

OR · On-site

$42K - $78K/yr

We are seeking performance-driven, collaborative professionals who excel in virtual customer engagement and field support. This role plays a critical part in reinforcing brand strategy, supporting ...

Inizio Engage

Virtual Service Representative

OR · On-site

$42K - $78K/yr

We are seeking performance-driven, collaborative professionals who excel in virtual customer engagement and field support. This role plays a critical part in reinforcing brand strategy, supporting ...

Natera

OR · On-site

$14.50 - $20/hr

Partner with new employees to provide training and onboarding support. * Maintain compliance with ... Experience with Salesforce CRM, LIMS, Twilio, or other virtual communication platforms is preferred.

Natera

OR · On-site

$14.50 - $20/hr

Support and/or triage respective customer technical issues * Triage and/or schedule clinical ... Experience with Salesforce CRM platform, LIMS, Twilio or other virtual telephony/communication ...

Empower AI Inc.

$20.25 - $25.75/hr

Responsibilities SUMMARY DIGIT is seeking a Virtual Service Technician to join a fully remote, end ... user customers, supporting IT asset management through the ServiceNow application for asset and ...

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Virtual Customer Support Mychart information

What is the difference between Virtual Customer Support Mychart vs Virtual Medical Receptionist?

AspectVirtual Customer Support MychartVirtual Medical Receptionist
CredentialsBasic customer service skills, possibly healthcare-related certificationsMedical office experience, sometimes medical assistant certification
Work EnvironmentRemote, healthcare portal supportRemote or on-site, front desk or scheduling support
Employer & IndustryHospitals, clinics, healthcare providersMedical offices, clinics, healthcare facilities
Common TasksAssisting patients with Mychart portal, appointment scheduling, billing inquiriesAnswering calls, scheduling appointments, patient check-in

Virtual Customer Support Mychart specialists primarily assist patients with online portal issues and healthcare information, while Virtual Medical Receptionists handle scheduling and front desk tasks. Both roles require healthcare knowledge but focus on different aspects of patient support.

What are popular job titles related to Virtual Customer Support Mychart jobs in Oregon? For Virtual Customer Support Mychart jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Support Mychart jobs in Oregon look for? The top searched job categories for Virtual Customer Support Mychart jobs in Oregon are:
What cities in Oregon are hiring for Virtual Customer Support Mychart jobs? Cities in Oregon with the most Virtual Customer Support Mychart job openings:
Virtual Customer Support Mychart jobs near you

Technical Customer Support Specialist

Higher Logic

OR • On-site

Other

Re-posted 19 days ago

Job description

JOB SUMMARY

The Customer Support Specialist's primary responsibility is to help our customers successfully use Higher Logic's software solutions.  This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises.  As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. 

 

ESSENTIAL DUTIES AND RESPONSIBILITES:

  • Resolve customer technical issues effectively and efficiently through multiple support channels
  • Communicate with customers professionally and consistently on issue status and resolution
  • Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution
  • Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge
  • Build and foster positive working relationships across the team and company
  • As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance)
  • As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively
  • Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager
  • Conduct all business in accordance with Higher Logic policies and procedures.
  • All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

  • Basic understanding of or a willingness to learn Higher Logic's Product Suite
  • Critical thinking and troubleshooting skills
  • Excellent verbal and written communication skills
  • Exceptional customer service skills
  • Effective prioritization and triaging skills to manage multiple customer inquiries
  • Basic understanding or willingness to learn HTML & CSS
  • Basic knowledge or a willingness to learn standard web technologies, browsers and web applications

EXPERIENCE DESIRED:

  • Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment
  • Typical range for the role overall is 0-5 years.
  • Technical background or expertise either through experience, self-led learning or certifications/degrees
  • Retail, hospitality or restaurant experience providing customer service
  • Experience working in a customer service or contact center environment
  • Experience with CRM (Zendesk or Salesforce), Jira/Confluence 

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind.

Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions

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