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Virtual Customer Success Manager Jobs in Nevada (NOW HIRING)

Deloitte

Deployment Success Manager

Las Vegas, NV · On-site

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

STACI AMERICAS

Client Success Representative

Reno, NV · On-site

$24 - $26/hr

We are looking for a Client Success Representative to be based at our Reno location reporting to ... Manage the customers' order process and ensure orders are entered, filled, and shipped accurately ...

greenpath, inc.

Client Success Specialist

Las Vegas, NV · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... CRM tools. * Comfort with numbers and basic financial calculations, including reviewing credit card ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Nevada

Virtual Customer Success Manager information

See Nevada salary details

$33.1K

$84.6K

$142.6K

How much do virtual customer success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for virtual customer success manager in Nevada is $84,585.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $100,800.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Nevada?

For Virtual Customer Success Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Success Manager jobs in Nevada look for?

The top searched job categories for Virtual Customer Success Manager jobs in Nevada are:

Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Nevada as of August 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $84,585 per year, or $40.7 per hour.

PBM Client Services Team Growth & Success Manager

SlateRx

Las Vegas, NV • Remote

$122K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Company Bio:
Founded by industry pioneers, SlateRx provides simple and affordable pharmacy benefit programs to employer groups, unions, public sector groups, health systems, and other payers throughout the United States. As the industry's only PBXTM, SlateRx creates real value for plan sponsors on day one through purchasing scale and continued management via innovation and transparency. Our model is designed to improve an out-of-touch healthcare model to make pharmacy benefits simple and affordable for plan sponsors and members.
Job Overview:
The Client Services Team Growth & Success Manager is responsible for driving both individual and collective team performance while aligning growth strategies with organizational goals of the Client Services team at SlateRx. This role blends leadership, coaching, and data-driven decision-making to foster a high-performing, engaged, and scalable team environment. This position will be responsible for the day-to-day activities of account managers and client coordinators, including efficiency, accuracy and timeliness of reviews.
Responsibilities:
As a Client Services Team Growth & Success Manager, your key responsibilities will include:
Team Development & Success
  • Lead, coach, and mentor team members to achieve personal and professional growth.
  • Identify individual strengths and align roles to maximize performance and engagement.
  • Facilitate regular feedback sessions and performance reviews.
  • Resolve conflicts and foster a collaborative, inclusive team culture.
  • Develop and implement training programs and career development plans.

Strategic Growth Management
  • Design and execute growth strategies focused on team scalability, productivity, and retention.
  • Analyze performance metrics (e.g., engagement, output, retention) to identify improvement areas.
  • Collaborate with cross-functional teams (HR, Marketing, Clinical Strategy, Implementation, Sales) to align growth initiatives.
  • Monitor KPIs such as team efficiency, project delivery timelines, and employee satisfaction.

Operational Excellence
  • Oversee day-to-day team operations, ensuring alignment with business objectives.
    • Lead, coach, and develop a team of account managers and client coordinators while maintaining a limited portfolio of strategic client accounts. This is a working manager role with a primary focus on people leadership, team performance, and operational excellence.
    • Hire, coach, and evaluate staff.
    • Support and advise account managers and client coordinators with member, client, and software issues.
    • Handle escalated client, broker and vendor issues, including escalated calls.
    • Oversee the account management process from start to finish to ensure inquiries are being handled efficiently and requests are completed timely.
    • Monitor and update daily productivity reports.
    • Key contact for all points of escalation and day-to-day questions
    • Report accomplishments, infractions, and overall productivity to upper management.
    • Create and maintain processes and procedures to assist with the day-to-day aspects of the account management and client coordinators roles
      • Train and update staff on changing procedures
    • Assist with SharePoint organization and maintenance

  • Conduct performance evaluations.
  • Advise on employee promotions, transfers and dismissals.
  • Manage team resources, budgets, and timelines effectively.
  • Report regularly to senior leadership on team performance and growth outcomes.
  • Implement tools and systems that support team collaboration and performance tracking.
  • Perform miscellaneous job-related duties as assigned.

Qualifications:
To excel in this role, you should possess the following qualifications:
  • 10+ years of experience in Pharmacy Benefit Management team leadership, growth strategy, or organizational development.
  • Strong analytical skills with experience in data-driven decision-making.
  • Excellent communication, coaching, and conflict-resolution skills.
  • Familiarity with performance management tools and platforms (e.g., Tableau, Asana, HubSpot).
  • Computer and typing proficiency.
  • Ability to adapt to a dynamic and fast-paced environment.
  • Staff management experience.
  • Possess excellent communication skills.
  • A good educator who is trustworthy and willing to share information and serve as a mentor.
  • Demonstrated ability to manage multiple priorities and deadlines.
  • A well-organized and self-directed individual who is able to work with minimal amount of supervision.
  • Capability to efficiently complete tasks in a demanding environment.

Education:
Bachelor's degree in Business, Management, Organizational Development, or equivalent experience.
License Requirement:
None
Job Benefits:
Health, Dental, Vision, Life, 401k, Paid Time Off.
Location:
Remote

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