Lincoln, NE · On-site
$120 - $170/hr
In addition, you will mentor, guide, and empower Customer Success Managers and Account Coordinators to provide exceptional customer service with high quality delivery. This could include things such ...
Lincoln, NE · On-site
$120 - $170/hr
In addition, you will mentor, guide, and empower Customer Success Managers and Account Coordinators to provide exceptional customer service with high quality delivery. This could include things such ...
Lincoln, NE · On-site +1
$120K - $162K/yr
... virtual events, and company gatherings. Be Understood - we are each unique and want to live our ... What you will do As a Director, Customer Success, you will lead a team of Customer Success Managers ...
Lincoln, NE · On-site +1
$120K - $162K/yr
... virtual events, and company gatherings. Be Understood - we are each unique and want to live our ... What you will do As a Director, Customer Success, you will lead a team of Customer Success Managers ...
$120K - $162K/yr
... virtual events, and company gatherings. Be Understood - we are each unique and want to live our ... What you will do As a Director, Customer Success, you will lead a team of Customer Success Managers ...
$120K - $162K/yr
... virtual events, and company gatherings. Be Understood - we are each unique and want to live our ... What you will do As a Director, Customer Success, you will lead a team of Customer Success Managers ...
Lincoln, NE · On-site +1
You'll collaborate with both internal and external senior managers to address customer needs and ... success metrics. Requirements YOUR RESPONSIBILITIES • Serve as a day-to-day contact for assigned ...
Lincoln, NE · On-site +1
You'll collaborate with both internal and external senior managers to address customer needs and ... success metrics. Requirements YOUR RESPONSIBILITIES • Serve as a day-to-day contact for assigned ...
Omaha, NE · On-site
The motto you live by: "Teamwork makes the dream work; my win is your win, and your win is my win." * 2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar ...
Omaha, NE · On-site
The motto you live by: "Teamwork makes the dream work; my win is your win, and your win is my win." * 2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar ...
Omaha, NE · On-site
The motto you live by: "Teamwork makes the dream work; my win is your win, and your win is my win." * 2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar ...
Omaha, NE · On-site
The motto you live by: "Teamwork makes the dream work; my win is your win, and your win is my win." * 2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar ...
Omaha, NE · On-site
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
Omaha, NE · On-site
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
Lincoln, NE · On-site
Bachelor 's degree in Business, Education, or related field (or equivalent experience) 3+ years of experience in customer success, account management, client services, or related roles.Hands-on ...
Quick apply
Lincoln, NE · On-site
Bachelor 's degree in Business, Education, or related field (or equivalent experience) 3+ years of experience in customer success, account management, client services, or related roles.Hands-on ...
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
Lincoln, NE · On-site
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
Lincoln, NE · On-site
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
Bachelor's degree in Business, Education, or related field (or equivalent experience) * 3+ years of experience in customer success, account management, client services, or related roles. * Hands-on ...
Bachelor's degree in Business, Education, or related field (or equivalent experience) * 3+ years of experience in customer success, account management, client services, or related roles. * Hands-on ...
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
New
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
New
Grand Island, NE · On-site
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
Grand Island, NE · On-site
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
Lincoln, NE · On-site
Bachelor's degree in Business, Education, or related field (or equivalent experience) * 3+ years of experience in customer success, account management, client services, or related roles. * Hands-on ...
Lincoln, NE · On-site
Bachelor's degree in Business, Education, or related field (or equivalent experience) * 3+ years of experience in customer success, account management, client services, or related roles. * Hands-on ...
AI Fearlessly. Sr. Manager, Strategic Customer Success Location: Remote Position Summary TrendAI is looking for aSr.Manager,StrategicCustomer Success to lead the technical advisory function driving ...
AI Fearlessly. Sr. Manager, Strategic Customer Success Location: Remote Position Summary TrendAI is looking for aSr.Manager,StrategicCustomer Success to lead the technical advisory function driving ...
Kearney, NE · On-site
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
Kearney, NE · On-site
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
Bellevue, NE · On-site
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
Bellevue, NE · On-site
... virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored ... customer service, or peer mentoring is a plus
$31K - $40.3K
4% of jobs
$40.3K - $49.6K
10% of jobs
$56.1K is the 25th percentile. Wages below this are outliers.
$49.6K - $58.9K
16% of jobs
$58.9K - $68.3K
15% of jobs
The median wage is $71.8K / yr.
$68.3K - $77.6K
14% of jobs
$77.6K - $86.9K
14% of jobs
$89.5K is the 75th percentile. Wages above this are outliers.
$86.9K - $96.2K
10% of jobs
$96.2K - $105.5K
10% of jobs
$105.5K - $114.8K
4% of jobs
$114.8K - $124.2K
2% of jobs
$124.2K - $133.5K
2% of jobs
$31K
$79.2K
$133.5K
A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.
A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.
To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.
For Virtual Customer Success Manager jobs in Nebraska, the most frequently searched job titles are:
The top searched job categories for Virtual Customer Success Manager jobs in Nebraska are:
Cities in Nebraska with the most Virtual Customer Success Manager job openings:
$120 - $170/hr
Other
Re-posted 3 days ago
As a Director, Customer Success, you will partner with healthcare organizations and lead a team of Customer Success Managers and Account Coordinators to provide best practice solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote and sustain customer engagement, high satisfaction with NRC Health, retention of assigned customers and all product lines purchased, and growth and expansion of your assigned book of business.
In addition, you will mentor, guide, and empower Customer Success Managers and Account Coordinators to provide exceptional customer service with high quality delivery. This could include things such as adding value to customer interactions, development of upselling and cross selling strategies, helping prioritize customer feedback and concerns, and ensuring all performance metrics are met.
You will be an integral part of helping NRC raise the bar by building strategic relationships with our largest clients and with various healthcare executive leaders and decision makers. In doing so, you will continuously learn, retain, and promote a working knowledge of the healthcare industry and a thorough understanding of NRC Health's solutions. Finally, you'll be a leader in solution and industry training, as well as advance your expertise through continuous learning opportunities, including mastery of the ChallengerTM sales method. ChallengerTM will equip you to lead insight-driven sales conversations with customers as you move them toward Human Understanding.
What you needBase salary range for this position is $120,000 - $170,000, exclusive of fringe benefits or potential bonuses. In addition to base salary, this position is also eligible for incentive compensation tied to achieved results (subject to annual review). Final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous compensation and benefits package.
Location: Candidates located in the Eastern region of the United States are currently prioritized. NRC Health is not currently hiring in DE, HI, LA, MD, NJ, PA, RI, DC.
Diversity, Equity, Inclusion & BelongingAt NRC Health, Diversity, Equity, Inclusion & Belonging are essential to our mission. For information about our efforts in this area, please refer to our DEIB webpage and our Equal Employment Opportunity policy.
