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Virtual Customer Success Manager Jobs in Iowa (NOW HIRING)

Coviance

Customer Success Manager

West Des Moines, IA · On-site

What You'll Do As a Customer Success Manager, you'll serve as the strategic advisor and primary point of contact for an assigned portfolio of customers. You'll help customers maximize the value of ...

Coviance

Customer Success Manager

West Des Moines, IA · On-site

What You'll Do As a Customer Success Manager, you'll serve as the strategic advisor and primary point of contact for an assigned portfolio of customers. You'll help customers maximize the value of ...

Mom's Meals

Customer Success Manager

Ankeny, IA · On-site +1

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the ...

Mom's Meals

Customer Success Manager

Ankeny, IA · Remote

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the ...

Mom's Meals

Customer Success Manager

Ankeny, IA · On-site

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the ...

EDB

Principal Customer Success Manager

Des Moines, IA · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

SAP

T2 Hiring Manager: Beatriz Garrido Recruiter Name: Camila Lopez Marsano The official recruitment ... Who You'll Become The Customer Success Manager (CSM ) works directly with customers to guide them ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Iowa

Virtual Customer Success Manager information

See Iowa salary details

$30.5K

$78K

$131.5K

How much do virtual customer success manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for virtual customer success manager in Iowa is $78,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Iowa? For Virtual Customer Success Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Success Manager jobs in Iowa look for? The top searched job categories for Virtual Customer Success Manager jobs in Iowa are:
What cities in Iowa are hiring for Virtual Customer Success Manager jobs? Cities in Iowa with the most Virtual Customer Success Manager job openings:
Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Iowa as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,019 per year, or $37.5 per hour.

Customer Success Manager

Coviance

West Des Moines, IA • On-site

Full-time

Re-posted 5 days ago

Job description

At Coviance, we're on a mission to simplify home equity lending for community banks and credit unions through innovative technology. Our Customer Success team plays a critical role in ensuring customers achieve measurable value from our platform while building long-term partnerships that drive growth and retention.


What You'll Do

As a Customer Success Manager, you'll serve as the strategic advisor and primary point of contact for an assigned portfolio of customers. You'll help customers maximize the value of Coviance's solutions by driving product adoption, supporting onboarding, strengthening relationships, and identifying opportunities for continued success.


Responsibilities

  • Build trusted relationships with customers by serving as their primary relationship manager.
  • Develop and execute customer success plans that define goals, success metrics, potential risks, and recommendations.
  • Proactively engage customers through regular communication to monitor account health and ensure long-term success.
  • Partner with customers to understand their business objectives and help them achieve measurable outcomes using Coviance's solutions.
  • Manage customer onboarding to ensure a smooth, timely, and positive implementation experience.
  • Stay current on Coviance products, enhancements, training resources, and service offerings to provide strategic guidance.
  • Monitor customer usage and performance to identify trends, risks, and opportunities for increased adoption.
  • Deliver customer education through training sessions, webinars, and other enablement resources.
  • Collaborate closely with Sales, Implementation, Product, and other internal teams to deliver an exceptional customer experience.
  • Share customer feedback and product enhancement ideas with Product and Engineering teams.
  • Identify opportunities for additional products or services and partner with Sales to support customer growth.
  • Drive customer satisfaction, retention, and product utilization across your portfolio.


What We're Looking For

  • 3+ years of experience in Account Management, Relationship Management, or a similar role
  • Excellent phone presence and interpersonal skills
  • Superior written and verbal communication, presentation and interpersonal skills
  • Ability to thrive in a fast paced and changing environment
  • Experience with CRM Software
  • Proficient in MS Office products (Excel, Word, MS PowerPoint)
  • Preferred 2+ years of Home Equity Lending experience
  • Preferred experience working with financial institutions


What Success Looks Like

In this role, you'll help customers achieve meaningful business outcomes while strengthening long-term partnerships with Coviance. You'll proactively identify opportunities, solve challenges before they become problems, and become a trusted advisor who helps customers maximize the value of our platform.


Why Coviance?

At Coviance, we're passionate about helping community financial institutions modernize the lending experience. We value collaboration, curiosity, accountability, and continuous improvement. If you're looking for an opportunity to make a real impact while working alongside a supportive and innovative team, we'd love to hear from you.