1

Virtual Customer Service Jobs in Madison, WI (NOW HIRING)

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service. * It is critical that this role always ...

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

Position SummaryThe Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service. It is critical that this ...

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service. * It is critical that this role always ...

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Customer Service

Janesville, WI · On-site

$15.75 - $21.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

New

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Customer Service

Monona, WI · On-site

$15 - $20.75/hr

The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service. * It is critical that this role always ...

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service. * It is critical that this role always ...

Customer Service

Janesville, WI · On-site

$15.75 - $21.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Customer Service

Madison, WI

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

next page

Showing results 1-20

Virtual Customer Service information

See Madison, WI salary details

$10

$17

$26

How much do virtual customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for virtual customer service in Madison, WI is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.41 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Madison, WI?

The most popular types of Customer Service jobs in Madison, WI are:

What are popular job titles related to Virtual Customer Service jobs in Madison, WI?

For Virtual Customer Service jobs in Madison, WI, the most frequently searched job titles are:

What cities near Madison, WI are hiring for Virtual Customer Service jobs?

Cities near Madison, WI with the most Virtual Customer Service job openings:

Infographic showing various Virtual Customer Service job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $35,601 per year, or $17.1 per hour.

Entry Level Customer Service

Globe Life American Income Division

Madison, WI • On-site

$16 - $22/hr

Other

Posted 19 days ago


Job description

About the job Entry Level Customer Service
About Us
We are the world's only 100% union-label supplemental benefits provider, proudly serving more than 40,000 unions and associations internationally. For over 60 years, we have helped hardworking families access supplemental and permanent benefit programs designed to provide long-term financial protection and peace of mind.
Position Overview
We are seeking motivated, service-focused individuals to join our remote team. In this role, you'll connect with union members who have requested information, explain available benefit options, and guide them through a simple enrollment process.
Key Responsibilities

  • Handle inbound and outbound calls with prospective clients
  • Schedule and confirm virtual appointments
  • Deliver benefits presentations through video meetings
  • Explain available programs and coverage options clearly
  • Assist with applications and required documentation
  • Maintain accurate client records and follow service standards
  • Participate in ongoing training, coaching, and leadership development
What We're Looking For
  • Strong verbal communication and interpersonal skills
  • Positive attitude, professionalism, and willingness to learn
  • Customer service or sales experience is an asset, but not required
  • Basic computer skills and comfort working in a remote environment
  • Ability to work independently while contributing to a team
  • Legally authorized to work in the U.S. or Canada
What You'll Receive
  • Full benefits package after the initial period
  • 100% remote position with no commute required
  • Flexible schedule designed to support work-life balance
  • Weekly pay plus performance-based monthly bonuses
  • Annual incentive trips to destinations such as Cancun, the Bahamas, Las Vegas, and more for top performers
  • Career growth, leadership training, and advancement opportunities

If you're motivated, people-focused, and looking for a flexible career with long-term growth potential, apply today to learn more.