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Virtual Customer Service Jobs in Minnesota (NOW HIRING)

Buttercream Cakes

Customer Service

Saint Paul, MN · On-site

$20 - $22/hr

Support the front of the house with organizing orders, ensuring the orders go through the order process appropriately. Back of the house--bridge between the production crew and the front of the house.

Buttercream Cakes

Customer Service

Saint Paul, MN

$16.25 - $22/hr

Support the front of the house with organizing orders, ensuring the orders go through the order process appropriately. Back of the house--bridge between the production crew and the front of the house.

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Virtual Customer Service information

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How much do virtual customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual customer service in Minnesota is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.88 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Minnesota?

The most popular types of Customer Service jobs in Minnesota are:

What are popular job titles related to Virtual Customer Service jobs in Minnesota?

For Virtual Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in Minnesota look for?

The top searched job categories for Virtual Customer Service jobs in Minnesota are:

What cities in Minnesota are hiring for Virtual Customer Service jobs?

Cities in Minnesota with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,604 per year, or $16.6 per hour.

Customer Service Representative

Spee-Dee Delivery Service

Saint Cloud, MN

$18 - $20/hr

Full-time

Dental, Life, Retirement, PTO

Re-posted 7 days ago

Spee-Dee Delivery rating

7.0

Company rating: 7.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

32nd of 64 rated delivery companies

Job description

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded throughout the Midwest.Job SummaryThe Customer Service Representative will receive, investigate, and respond to all customer inquiries regarding shipments, service, and concerns.Hours and WagesMonday-Friday, 7:00AM-4:00PM or 9:00AM-6:00PM$18.00-$20.00 per hour, based on experienceDuties and ResponsibilitiesConfer with customers via telephone or email in order to trace packages and arrange deliveriesObtain details of customer complaints or complimentsContact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustmentsAct as a liaison between customers and drivers to resolve delivery issuesCommunicate with the claims department and branch managers to resolve discrepanciesRetrieve manifests and other shipper information to aid the process of tracing shipmentsDocument and record mis-deliveries, follow-ups, and alternate delivery addressesPerform other related duties as assignedSkills and AbilitiesExcellent verbal and written communication skillsAttention to detail and accuracyKnowledge of basic computer skillsProfessional telephone etiquette and good listening skillsEducation and ExperienceAt least 18 years of ageHigh school diploma or equivalent preferredCustomer service, administrative, or clerical experience preferredPhysical RequirementsProlonged periods sitting at a desk, working on a computer, and answering the phoneMust be able to lift up to 15 pounds at timesBenefitsHealth Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.EEO and Affirmative Action StatementSpee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status. Must be able to pass a criminal background check. 
Job Posted by ApplicantPro

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