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Virtual Customer Service Jobs in Arizona (NOW HIRING)

The 1916 Company

Customer Service

Scottsdale, AZ

$23/hr

Customer Service Department: After Sales Service Department Job Type: Full-Time | In Person About the Company About Us: The 1916 Company is a premier luxury watch, fine jewelry, and diamond company ...

New

Dollar Tree

customer service

Fort Mohave, AZ · On-site

$13.75 - $18.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

customer service

Glendale, AZ · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

customer service

Yuma, AZ · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

customer service

Yuma, AZ · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

customer service

Tempe, AZ · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer service

Tempe, AZ · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

customer service

Glendale, AZ · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

BCForward

Customer service Resp

Chandler, AZ · On-site

$20 - $21/hr

Customer Service Representative (Level III) Location: Chandler, AZ (AZ1-800-02-60) Duration ... Must work on site in a virtual setting during training. Personal items such as blankets are not ...

srecruiting

Customer Service Representative

Tucson, AZ · Remote

$15.25 - $20.50/hr

What We Offer: 100% Virtual Work from home, from anywhere Flexible schedule, A healthy work-life ... Calling and receiving calls from clients/Customer Satisfaction Scheduling appointments with clients ...

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Virtual Customer Service information

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How much do virtual customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for virtual customer service in Arizona is $15.83, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.02 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Arizona?

The most popular types of Customer Service jobs in Arizona are:

What are popular job titles related to Virtual Customer Service jobs in Arizona?

For Virtual Customer Service jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in Arizona look for?

The top searched job categories for Virtual Customer Service jobs in Arizona are:

What cities in Arizona are hiring for Virtual Customer Service jobs?

Cities in Arizona with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $32,925 per year, or $15.8 per hour.

Customer Service

The 1916 Company

Scottsdale, AZ

$23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

PosiPosition: Customer Service


Department: After Sales Service Department

Job Type: Full-Time | In Person

About the Company

About Us: The 1916 Company is a premier luxury watch, fine jewelry, and diamond company with boutiques in Philadelphia, Baltimore, Delaware, Denver, Scottsdale, and Newport Beach and Manhattan Beach California and Collector's Lounges in major US cities and around the world. At The 1916 Company we are committed to delivering exceptional client experiences and supporting our teams with excellence and precision. We are seeking a highly organized and proactive Customer Service Representative to provide comprehensive administrative and operational support across our luxury retail initiatives.

The After Sales Service Department

Our after-sales service team helps customers find the best solution to their jewelry and watch needs in a trusting, comfortable environment. We pay close attention to detail, manage multiple tasks simultaneously, and communicate clearly because our customers' items are precious and, in some cases, irreplaceable. Ideal candidates have experience in luxury retail, fine jewelry or watch service, luxury hospitality, or luxury automotive.

Major Duties & Responsibilities

  • Serve as the primary liaison between clients, sales associates, jewelers, watchmakers, and vendor partners.
  • Write up items for service; verify gemstones, confirm watch brands styles, and document condition upon intake. Test all diamond jewelry with a diamond tester.
  • Create and enter repair tickets, estimates, completion dates, and pick-up dates into the POS system.
  • Explain The 1916 Company pricing, service timelines, and shipping and handling charges to clients clearly and confidently.
  • Provide clients with status updates and notify them promptly of any delays.
  • Communicate daily with vendors. Calculate estimates and relay to the appropriate client.
  • Prepare, package, and ship items to vendor partners for services beyond in-house capabilities.
  • Perform basic services including jewelry cleaning, watch bracelet sizing, strap and battery changes.
  • Complete quality control on all finished repairs prior to client notification.
  • Prepare finished items for pick-up, confirm pricing, and record all information.
  • Listen to client concerns and resolve issues professionally. Escalate to management when necessary.
  • Maintain organized files including job bags, shipping records, and service documentation.

Minor Duties & Responsibilities

  • Support sales associates with repair questions and client follow-up.
  • Assist with morning and evening jewelry and watch case placement and retrieval.
  • Answer phone calls and direct calls to the appropriate associate.
  • Order watch bands and place special orders as needed.
  • May assist with sales, restocking, cash balancing, deliveries, and store upkeep.
  • Participate in semi-annual inventory. Perform other duties as assigned.

Qualifications/Skills

  • Minimum 2 years in luxury retail, fine jewelry or watch service, luxury hospitality, or luxury automotive; or equivalent combination of training and experience. On-the-job training is provided.
  • Genuine interest in fine jewelry and watches.
  • Strong multitasking ability without sacrificing client service quality.
  • Excellent oral and written communication skills.
  • Proficiency in Microsoft Office; experience with POS or repair platforms (Salesforce and Netsuite) are a plus.
  • Ability to resolve client issues, prioritize tasks, and manage multiple repairs simultaneously.
  • Available for retail hours including weekends and some holidays.
  • All candidates subject to a background check prior to hire.

Compensation & Benefits

  • Pay: $23.00 per hour, depending on experience
  • Health, dental, and vision insurance for full-time employees
  • 401(k) plan
  • Paid time off and paid holidays
  • Employee discount

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