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Virtual Customer Service Representative Jobs in Novi, MI

LoanMax Title Loans

Customer Service Representative

Detroit, MI · On-site

$14.75 - $20/hr

LoanMax- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential? If so, you've come to the right place! We are currently hiring for our ...

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LoanMax

Customer Service Representative

Detroit, MI · On-site

$15 - $17/hr

LoanMax- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential? If so, you've come to the right place! * **We are currently hiring for ...

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Ideal Tridon

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

We are seeking a Customer Service Representative for our Auburn Hills, MI Office. We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working ...

JL Connects

Customer Service Representative

Troy, MI · On-site

$14.50 - $19.75/hr

COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE - Hybrid Role - 50% remote Our client, mid-sized independent insurance agency in Oakland County, MI, is searching for an experienced Commercial Lines ...

TalentBridge

Customer Service Representative

Canton, MI · On-site

$18/hr

Customer Service Representative Location: Canton, MI 48188 Duration: Contract Max Pay Rate: $18/hr Schedule: Tuesday-Saturday | 8:00 AM - 2:30 PM Note: Candidates must have reliable transportation to ...

EPIC Fitness Group

Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Novi, MI

Virtual Customer Service Representative information

See Novi, MI salary details

$9

$17

$25

How much do virtual customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual customer service representative in Novi, MI is $17.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Novi, MI?

The most popular types of Customer Service Representative jobs in Novi, MI are:

What are popular job titles related to Virtual Customer Service Representative jobs in Novi, MI?

For Virtual Customer Service Representative jobs in Novi, MI, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Novi, MI look for?

The top searched job categories for Virtual Customer Service Representative jobs in Novi, MI are:

What cities near Novi, MI are hiring for Virtual Customer Service Representative jobs?

Cities near Novi, MI with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Novi, MI as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $36,681 per year, or $17.6 per hour.

Customer Service Representative

LoanMax Title Loans

Southgate, MI

$14 - $19.25/hr

Full-time

Medical, PTO

Posted yesterday

New

Job description

LoanMax- Customer Service Representative
Are you looking for a stable, full-time, entry-level position with career potential? If so, you've come to the right place!
**We are currently hiring for our location at 12850 Eureka Road, Southgate, MI 48195**
Incentives:
Full-Time Position: Monday - Friday 10am-6pm, Saturday 9am-2pm, closed on Sundays!
Weekly Pay
Health Benefits
Paid Holidays
Vacations
Paid Time Off
Paid On-site Training
Competitive Salaries
Requirements:
Must be at least 18 years old
Must be able to work full time
Have a high school degree or equivalent
Basic computer and data entry experience
Collections experience preferred
Criminal background check
Consumer credit check
Drug screen
Primary Responsibilities:
Provide superior customer service
Loan processing
Cash handling
Collection calls
How to Apply:
Apply via portal in job posting (please include your resume)
Notes:
Resumes must include employment history, employment dates, description of each position, and educational background.
Our Background
LoanMax is one of America's most respected loan companies. We believe our customer service representatives are the heart of our business. We take pride in providing our customers with excellent service, and we have high expectations for our customer service representatives. We are looking for an individual who is motivated, honest, dependable, and seeking a career providing superior customer service.

Apply