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Virtual Customer Service Manager Jobs in Indiana

Safeway Auto Service

Service Manager

Lafayette, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Safeway Auto Service

Service Manager

Highland, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Safeway Auto Service

Service Manager

Warsaw, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Sharecare

Lead Customer Service Rep

Indianapolis, IN · On-site

... manage all their health in one place. Our comprehensive and data-driven virtual health platform is ... Customer Service - Escalations team member's primary responsibilities include:? * Handling ...

Graff Auto Campus

Service Manager

Burns Harbor, IN

$90K - $150K/yr

The Service Manager at Graff Auto Campus will be responsible for overseeing the service department, ensuring high-quality customer service, and maintaining operational efficiency. Responsibilities:

Graff Auto Campus

Service Manager

Burns Harbor, IN · On-site

$90K - $150K/yr

The Service Manager at Graff Auto Campus will be responsible for overseeing the service department, ensuring high-quality customer service, and maintaining operational efficiency. Responsibilities:

Tire Discounters

Service Manager

Indianapolis, IN · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Tire Discounters

Service Manager

Indianapolis, IN · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Gem City Tire

Service Manager

Indianapolis, IN · On-site

Service Manager Position Summary * Full-time position * Monthly performance bonus * Experience in ... Customer service is a priority * 100% interface with customers * Dispatch all fleet work and road ...

Garber CDJR Valparaiso

Service Manager

Valparaiso, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Infrahire

Service Manager

Indianapolis, IN · On-site

This role is responsible for managing service personnel, supporting customer retention and account growth, maintaining operational standards, and partnering with branch leadership to achieve overall ...

Palmer Trucks

Service Manager

Evansville, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SERVICE MANAGER Reports To: Branch Manager Summary The Service Manager is responsible for the day ... Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations.

dbi

Customer Service

Greenwood, IN

$15.25 - $20.75/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CS ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

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Showing results 41-60

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Indiana

Virtual Customer Service Manager information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do virtual customer service manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for virtual customer service manager in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Indiana?

The most popular types of Virtual Customer Service jobs in Indiana are:

What are popular job titles related to Virtual Customer Service Manager jobs in Indiana?

For Virtual Customer Service Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Indiana look for?

The top searched job categories for Virtual Customer Service Manager jobs in Indiana are:

What cities in Indiana are hiring for Virtual Customer Service Manager jobs?

Cities in Indiana with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,189 per year, or $26.5 per hour.

Office - Customer Service/Scheduling Manager

Independence Corrugated

Indianapolis, IN • On-site

Full-time

Re-posted 6 days ago

Job description

Customer Service Manager
The Customer Service Manager is responsible for customer service, order entry, order processing, and order shipping and supervises, manages, and directs the customer service workforce.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION
No.
Description
1.
Supervise, manage, and direct the work of customer service representatives.
2.
Review new and existing orders to insure accuracy and proper input into ordering system.
3.
Review, analyze and set pricing on items where General Manager is not required to review.
4.
Handle and resolve customer questions and/or problems in areas where customer service representatives need assistance.
5.
Review and take steps to ensure that all plant goals regarding on-time deliveries and other product quality and performance issues are being met.
6.
Assist General Manager and Sales Service Manager with price quotations and/or questions on existing customers to ensure customer satisfaction.
7.
Monitor inventory and warehouse items. Provide input and direction to management as to availability of stock, slow moving, and fast moving items to ensure ability to meet customer demands.
8.
Review and revise service related procedures and train personnel to ensure quality service and output.
9.
Regular and predictable attendance.
OTHER SIGNIFICANTJOB FUNCTIONS INCLUDE
No.
Description
1.
Keep General Manager and Sales Manager informed of problems and situations that may affect the performance of sales service, customer service, scheduling, and shipping.
2.
Attend scheduling meetings.
3.
Comply with company policies and procedures and all applicable laws and regulations.
4.
Additional duties as assigned.
REQUIRED EDUCATION / EXPERIENCE
  • High school diploma or GED.
  • Five years' experience in a manufacturing environment.
  • Three years' supervisory experience overseeing three or more people.

PREFERRED EDUCATION / EXPERIENCE
  • Experience in the corrugated container industry.
  • Computer literate (MS Excel and MS Word).

REQUIRED SKILLS
TECHNICAL SKILLS
  • Computer literate (MS Office including Word and Excel and data entry skills).
  • Application knowledge of products and production processes.
  • Quality standards - both ISO and QS.

LANGUAGE SKILLS
  • Strong communication skills.
  • Ability to read and interpret documents such as business and performance reports, operating and maintenance instructions and procedure manuals.
  • Ability to write business reports and correspondence.
  • Ability to speak effectively before groups of customers, the general public, managers, and other employees of the organization.

MATHEMATICAL SKILLS
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume.
  • Ability to compute rates and ratios.
  • Ability to generate and interpret graphical representations.

REASONING ABILITY
  • Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

LEADERSHIP ATTRIBUTES
  • Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting.
  • Superior communication and teaching skills in order to function effectively as a teacher for his/her personnel.
  • Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.
  • Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts either involving the supervisor directly or as a third party, understands and demonstrates positive motivational skills including coaching and delegation techniques.
  • Demonstrated confidence including providing a consistent leadership style with an acceptable level of professional assertiveness.
  • Professional appearance to support his/her role as a managerial representative.

PHYSICAL DEMANDS
Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
While performing the duties of this job in the plant, the employee is exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the plant work environment is usually loud.
OTHER INFORMATION
  • The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
  • Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee's employment relationship with the Company is at-will.
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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