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Virtual Customer Service Manager Jobs in Florida

Wendy's

Customer Service Manager

Clearwater, FL · On-site

$15.55 - $21.75/hr

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Wendy's

Customer Service Manager

Largo, FL · On-site

$15.55 - $21.75/hr

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Wendy's

Customer Service Manager

Bushnell, FL · On-site

$15.55 - $21.75/hr

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Wendy's

Customer Service Manager

Largo, FL

$15.55 - $21.75/hr

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Wendy's

Customer Service Manager

Lutz, FL

$15.55 - $21.75/hr

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Wendy's

Customer Service Manager

Clearwater, FL · On-site

$15.55 - $21.75/hr

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Hialeah, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Hialeah, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Inktel

FIFA (W2) CSR

Long Key, FL · On-site

$17/hr

This is a virtual customer support opportunity. Must also be able to establish a designated work ... management tool to research inquiries, document customer interactions, and issue replacements ...

Inktel

FIFA (W2) CSR - 1700

Layton, FL · On-site

$17/hr

This is a virtual customer support opportunity. Must also be able to establish a designated work ... management tool to research inquiries, document customer interactions, and issue replacements ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Florida

Virtual Customer Service Manager information

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Florida? The most popular types of Virtual Customer Service jobs in Florida are:
What are popular job titles related to Virtual Customer Service Manager jobs in Florida? For Virtual Customer Service Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Florida look for? The top searched job categories for Virtual Customer Service Manager jobs in Florida are:
What cities in Florida are hiring for Virtual Customer Service Manager jobs? Cities in Florida with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Manager

Wendy's

Clearwater, FL • On-site

$15.55 - $21.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,334 frontline employees who took The Breakroom Quiz

78th of 106 rated fast food restaurants

Job description

Why Wendy's
WHY WENDY'S?
Families come in all shapes and sizes, that includes the Wendy's family - the people you will work with as a Shift Manager.
We get you. We got you. Here's what you can expect as a Shift Manager on our team:
  • Perks - Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employee assistance program available for ALL employees
  • Career Growth - Wanna move up? We have opportunities to grow within and beyond our restaurants
  • Paid Training - We're invested in you, and excited to teach you what you need to know to lead the Wendy's Way
Responsibilities
WHAT WE EXPECT FROM YOU:
What you bring to the table:
  • You enjoy problem solving, customer service and decision making
  • You want to be a leader and you're committed to teaching and growing your team
  • A commitment to promoting proper procedures and a culture of food safety
  • Flexible work availability

Pay Range: $15.55 - $21.75 Hr.
What we expect from you
You must be willing and able to:
  • Stand and move for most - if not all - of your shift
  • Use restaurant equipment such as a headset, register or grill
  • Follow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you're proud to work in
  • Secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks

For more information on specific equipment or job requirements, see the job description or talk to the hiring manager.
Real food. Real people.
We are a proud equal opportunity employer all ages, races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.
Wendy's has an ongoing need for this role
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

What Wendy's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969

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