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Virtual Customer Service Manager Jobs in Colorado

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Denver, CO · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Denver, CO · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Joe Johnson Equipment LLC

Service Manager

Aurora, CO

$100K - $115K/yr

Service Manager Branch: Aurora, Colorado About the Role The Service Manager is a hands-on leader ... Build and maintain strong customer relationships, resolve issues effectively, and conduct regular ...

Joe Johnson Equipment

Service Manager

Aurora, CO · On-site

$100K - $115K/yr

Service Manager Branch: Aurora, Colorado About the Role The Service Manager is a hands-on leader ... Build and maintain strong customer relationships, resolve issues effectively, and conduct regular ...

Federal Signal

Service Manager

Aurora, CO · On-site

$100K - $115K/yr

Service Manager Branch: Aurora, Colorado About the Role The Service Manager is a hands-on leader ... Build and maintain strong customer relationships, resolve issues effectively, and conduct regular ...

Federal Signal

Service Manager

Aurora, CO

$100K - $115K/yr

Service Manager Branch: Aurora, Colorado About the Role The Service Manager is a hands-on leader ... Build and maintain strong customer relationships, resolve issues effectively, and conduct regular ...

Sprouts Farmers Market

Service Manager

Thornton, CO · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Greeley, CO · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Thornton, CO · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Thornton, CO · On-site

$22.50 - $36/hr

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Greeley, CO · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

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Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Colorado

Virtual Customer Service Manager information

See Colorado salary details

$25.8K

$61K

$106.2K

How much do virtual customer service manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for virtual customer service manager in Colorado is $60,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $73,600.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Colorado? The most popular types of Virtual Customer Service jobs in Colorado are:
What are popular job titles related to Virtual Customer Service Manager jobs in Colorado? For Virtual Customer Service Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Colorado look for? The top searched job categories for Virtual Customer Service Manager jobs in Colorado are:
What cities in Colorado are hiring for Virtual Customer Service Manager jobs? Cities in Colorado with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Colorado as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $60,986 per year, or $29.3 per hour.

CAM Regional Customer Service Manager - West

Carlisle Companies, Inc.

Denver, CO • On-site

Full-time

Re-posted 26 days ago

Job description

Job Summary
The Customer Service Regional Manager is a critical leadership role within Carlisle Architectural Metals' One CAM Customer Service organization. This role leads a regional team of Order Management Specialists (OMS) supporting both PAC-CLAD and Drexel Metals (DRX) customers on SAP, ensuring consistent delivery of accurate, timely, and high-quality service. This leader is responsible for driving One CAM culture across brands, unifying teams under common service standards, processes, and expectations while delivering a seamless customer experience across PAC and DRX.
Operating as an 80% leader / 20% doer, this individual is accountable for regional service performance, KPI execution, and Net Promoter Score (NPS) outcomes. The role partners closely with the Regional Sales Group Manager and cross-functional leaders (Plant Operations, Supply Chain, Finance) to deliver a consistent, high-quality, customer-centric experience.
Duties and Responsibilities:
Leadership & Culture
  • Lead, coach, and develop a regional OMS team of 4-8 OMS from entry level to seasoned across PAC and DRX, fostering a unified One CAM culture grounded in accountability, collaboration, and customer focus.
  • Drive consistency in service standards, behaviors, and execution across brands to ensure a seamless customer experience.
  • Maintain an 80/20 leadership model-prioritizing team leadership while remaining engaged in escalations and critical customer needs.
  • Conduct daily/weekly standups, set clear priorities, and ensure alignment on workload, service levels, and customer commitments.
  • Build a high-performance culture with clear expectations and accountability to KPIs, service standards, and team behaviors.
  • Drive employee engagement, development planning, and talent management (hiring, coaching, performance management, recognition).

Customer Experience & NPS Ownership
  • Own the customer experience for the region, with direct accountability for Net Promoter Score (NPS) and overall customer satisfaction.
  • Ensure exceptional service delivery across all customer touchpoints, including order accuracy, responsiveness, proactive communication, and issue resolution.
  • Act as the escalation point for complex customer issues and lead cross-functional resolution efforts.
  • Partner closely with Group Regional Sales leadership to align on customer expectations, priorities, and regional performance.
  • Reinforce a culture of customer ownership and "right first time" execution across both PAC and DRX teams.

Operational Excellence & KPI Ownership
  • Own and report on regional performance metrics, including but not limited to:
    • Response time to first touch (SLA)
    • Order accuracy / right-first-time
    • Quote and order turnaround time
    • Proactive communication metrics
    • Ship-to-promise performance
  • Establish and monitor leading indicators of success to proactively manage performance and prevent service failures.
  • Use data and dashboards to identify trends, gaps, and opportunities for improvement.
  • Lead continuous improvement initiatives to optimize workflows, reduce errors, and improve productivity.

Cross-Functional Partnership
  • Collaborate with Plant Leadership, Supply Chain, Operations, and Finance to escalate and resolve issues impacting customer experience.
  • Ensure strong alignment between customer service execution and operational capabilities (production, lead times, inventory).
  • Partner with Sales to ensure a regionally aligned, customer-first approach across all interactions.
  • Participate in key forums (SIOP, regional reviews, CX cadence meetings) to represent customer service insights and needs for the region.

Standardization & One CAM Alignment
  • Drive adherence to standardized processes, SOPs, and service models across PAC and DRX.
  • Champion a consistent One CAM service model, eliminating silos between brands and improving overall customer experience.
  • Support implementation of tools, dashboards, and best practices that enable visibility, accountability, and scalability.
  • Contribute to the evolution of the One CAM Customer Experience strategy and regional service model.

Required Skills/Abilities/Knowledge:
  • Strong leadership presence with the ability to coach, influence, and hold teams accountable across a multi-brand environment.
  • Demonstrated ability to manage performance through KPIs and customer metrics such as NPS.
  • Excellent problem-solving and decision-making skills in a fast-paced, customer-facing environment.
  • Strong communication and collaboration skills across all levels of the organization.
  • Ability to balance team leadership with hands-on execution.
  • Business acumen with a customer-first mindset.
  • Proficiency in SAP (required) and Microsoft Office; experience with reporting tools (e.g., Power BI) preferred.

Education and Experience:
  • Bachelor's degree preferred.
  • 5+ years of experience in customer service, order management, supply chain, or related field within a manufacturing environment.
  • 2+ years of leadership experience managing teams in a customer-facing or operations environment, remote teams is a plus.
  • Experience leading across multiple brands, locations, or business units preferred.
  • Experience working in ERP-driven environments (SAP strongly preferred)

Equipment Used:
  • Standard office

Working Conditions:
  • Standard Office Environment, remote work may be limited.
  • Occasional exposure to manufacturing
  • Monday - Friday, 8 am - 5 pm, standard but work hours during peak seasons or otherwise may vary based on business need.

Travel Requirement:
  • Some travel may be required for this position up to 25% of time.

Performance Metrics (What This Role is Measured On):
This role is accountable for delivering measurable outcomes across customer experience, operational performance, and team effectiveness, including:
Customer Experience
  • Net Promoter Score (NPS) - regional performance vs. target
  • Customer satisfaction (CSAT) and feedback trends
  • Proactive communication rate (pricing updates, delays, order status visibility)

Service & Responsiveness
  • Response time to first touch (SLA adherence)
  • Quote turnaround time / order entry cycle time
  • Backlog responsiveness and aging

Quality & Accuracy
  • Order accuracy / right-first-time rate
  • Credit/rework dollars and frequency (error reduction)
  • Number of escalations / repeat issues

Operational Performance
  • Ship-to-promise / on-time performance alignment
  • Order lines per employee (productivity metric)
  • Volume throughput vs. staffing model

Team & Leadership Effectiveness
  • Employee engagement (Gallup) and team health metrics
  • Turnover and retention within the team
  • Adherence to standard work (standups, KPI reviews, reporting cadence)

Physical Requirements:
NEVER
OCCASIONALLY
FREQUENTLY
CONTINUOUSLY
(0-30%)
(31-60%)
(61-100%)
LIFTING OR CARRYING
• 1-10 LBS
X
• 11-20 LBS
X
• 21-40 LBS
X
• 41-50 LBS
X
• 51 OR MORE LBS
X
PUSHING OR PULLING:
• 1-40 LBS
X
• 41-50 LBS
X
• 51 OR MORE LBS
X
BENDING OR STOOPING
X
REACHING ABOVE SHOULDER LEVEL
X
DRIVING AUTOMATIC EQUIP. VEHICLES
X
OPERATE MACHINERY OR POWER TOOLS
X
CLIMBING (LADDERS, STAIRS, ETC.)
X
WALKING
X
NEVER
OCCASIONALLY
FREQUENTLY
CONTINUOUSLY
(0-30%)
(31-60%)
(61-100%)
STANDING
X
SITTING
X
WORKING IN EXTREME TEMPERATURES
X
REPETATIVE MOTION INCLUDING BUT NOT LIMITED TO:
WRISTS, HANDS AND/OR FINGERS)
X
VISION
X
HEARING
X
DEXTERITY
X
HAND EYE COORDINATION
X

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