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Virtual Customer Service Manager Jobs in Colorado

Motocol

Customer Service Manager

Denver, CO

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

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Virtual Customer Service Manager information

See Colorado salary details

$25.8K

$61K

$106.2K

How much do virtual customer service manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for virtual customer service manager in Colorado is $60,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $73,600.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Colorado? The most popular types of Virtual Customer Service jobs in Colorado are:
What are popular job titles related to Virtual Customer Service Manager jobs in Colorado? For Virtual Customer Service Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Colorado look for? The top searched job categories for Virtual Customer Service Manager jobs in Colorado are:
What cities in Colorado are hiring for Virtual Customer Service Manager jobs? Cities in Colorado with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Colorado as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $60,986 per year, or $29.3 per hour.
Customer Service Manager

Customer Service Manager

Integrated Power Services

Denver, CO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Integrated Power Services rating

7.1

Company rating: 7.1 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

136th of 238 rated repair and maintenance companies

Job description

Description
Key Responsibilities and Expectations:
Integrated Power Service (IPS) is looking for a talented Customer Service Manager to join our Team at the Denver Kingston Street Facility. The Customer Service Manager role is a semi-technical position responsible for directing and coordinating all customer service activities to ensure an Unmatched Customer Experience. As a Customer Service Manager for IPS, you will support and guide the Customer Service team using Servant Leadership, while serving as a primary contact for our customers. You will also serve as the leader for our supply chain purchasing activities and as primary contact for vendors.
  • Provide proactive customer service for timely and cost-effective completion of all customer service-related activities
  • Act as a non-technical resource to address and/or coordinate the resolution of inquiries and problems from customers and vendors
  • Support the outside sales organization, vendors, and OEM partners
  • Review contractual requirements of incoming purchase orders and compare to IPS proposals to ensure matching language or to highlight potential concerns
  • Partner with the Operations Team to open jobs in the ERP system, populate work plans, generate & send order acknowledgements, and process customer billing
  • Solicit proposal from vendors for internal material requisitions for purchase of materials and services, issue purchase orders as directed, and track orders through delivery/completion
  • Facilitate weekly production reviews and monthly margin reviews
  • Provide customers with regular schedule updates on existing projects
  • Review facility payroll records as a second approver
  • Review and approve technician expenses
  • Support IPS Corporate Accounts Receivables Team on aging invoices and collections
  • Proactively explore and present ideas that improve operations, drive improvement in margins, start to quote, approval to ship, and the overall Unmatched Customer Experience
  • Participate as a member of the facility's Steering Committee
  • Maintain in-depth understanding of products, services, and competitors, using knowledge to grow IPS business
  • Responsible for Key Customer Facing Metrics: Quality, Time to Quote, Approval to Ship and Ship to Invoice
  • Utilize CIPS tools and processes
  • Ensure proper procedures and standards are in place to conform to IEEE, ISO, and IPS Standard of Work (SOW) requirements
  • Assist in achieving financial targets set out by the Annual Operating Plan (AOP)

Qualifications and Competencies:
  • 5+ years of progressive customer service experience, including supervisory or management responsibilities required.
  • Bachelor's degree in Business Administration, Management, Operations, Finance, Communications, or a related field required (equivalent combination of education and relevant work experience may be considered)
  • Experience managing customer accounts, order processing, and issue resolution required.
  • Experience with invoicing, accounts receivable support, or billing administration required.
  • Experience interpreting and understanding profit and loss statements required
  • Proficiency with ERP systems (e.g., SAP, Oracle NetSuite, Microsoft Dynamics 365, or similar) required.
  • Advanced proficiency with Microsoft Office Suite required (Excel, Word, Power Point, Project, Power Apps, Outlook, and Teams).
  • Experience with purchasing, procurement, vendor management, or supply chain coordination preferred.
  • Experience in a repair, manufacturing, distribution, construction, industrial services, or a related operational environment preferred.
  • Experience in transformer, switchgear, or circuit breaker repair or related industry preferred
  • Technical background with electrical and/or mechanical products preferred
  • Project management experience or PMP certification preferred
  • Excellent interpersonal skills, including the ability to build rapport with current and potential customers
  • Highly organized with exceptional attention to detail.
  • Strong analytical and problem-solving abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to work independently and make sound business decisions.
  • Adaptable and capable of thriving in a fast-paced environment.
  • Strong sense of accountability and ownership.
  • Ability to communicate effectively with customers, vendors, executive leadership, and operational teams.
  • Ability to understand, perform and retain various job-related training
  • Flexible with hours, overtime, and some weekend work

You'll thrive at IPS if you...
• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
Who We Are:
At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
Benefits:
  • Paid Time Off (PTO)
  • 401k Employer Match
  • Bonus Incentives
  • Tuition Reimbursement Program
  • Medical, Dental and Vision plans
  • Employee Assistance Program (EAP)
  • And more!

Pay Rate Details: $90,000 to $110,000
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
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