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Virtual Customer Service Agent Jobs in Decatur, GA

Dover Corporation

Customer Service Agent

Conyers, GA · On-site

$13.50 - $18.25/hr

Job Title: Customer Service Agent Location: Conyers, GA What we're looking for: We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and ...

Dover Corporation

Customer Service Agent

Conyers, GA · On-site

$13.50 - $18/hr

Job Title: Customer Service Agent Location: Conyers, GA What we're looking for: We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and ...

Dover Corporation

Customer Service Agent

Conyers, GA · On-site

$13.50 - $18/hr

Job Title: Customer Service Agent Location: Conyers, GA What we're looking for: We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and ...

Unifi

Airport Customer Service Agent (Full-Time)

Atlanta, GA · On-site

$15 - $20/hr

General information Job Title Airport Customer Service Agent (Full-Time) Date Friday, August 7, 2026 Entity Unifi Aviation, LLC State Georgia City Atlanta Base Pay Rate: $ 15.50 Full/Part Time ...

Unifi

Airport Customer Service Agent (Full-Time)

Atlanta, GA · On-site

$15 - $20/hr

Airport Customer Service Agent (Full-Time) Airport Customer Service Agent Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our ...

New

Menzies Aviation

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Passenger Services Team Member As a member of our passenger services team, you will be responsible ... Provide information to customers. * Maintain liaison with Airlines and Customer Representatives and ...

Menzies Aviation

Customer Service Agent

Atlanta, GA · On-site

$14/hr

As a member of our passenger services team, you will be responsible for assisting our passengers at ... Provide information to customers. * Maintain liaison with Airlines and Customer Representatives and ...

Unifi

Airport Customer Service Agent (Full-Time)

Atlanta, GA · On-site

$15 - $20/hr

General information Job Title Airport Customer Service Agent (Full-Time) Date Friday, August 7, 2026 Entity Unifi Aviation, LLC State Georgia City Atlanta Base Pay Rate: $ 15.50 Full/Part Time ...

New

Menzies Aviation

Customer Service Agent

Atlanta, GA · On-site

$14/hr

As a member of our passenger services team, you will be responsible for assisting our passengers at ... Provide information to customers. * Maintain liaison with Airlines and Customer Representatives and ...

Budget Rent a Car

Customer Service & Rental Agent

Marietta, GA · On-site

$14.75 - $19.75/hr

Budget Rent a Car of Atlanta is currently accepting applications for a Customer Service Agent at our Marietta location. We offer competitive pay, paid vacations, paid holidays, incentive bonuses ...

Budget Rent a Car

Customer Service & Rental Agent

Tucker, GA · On-site

$14.50 - $19.50/hr

Budget Rent a Car of Atlanta is currently accepting applications for a Customer Service Agent at our Lavista Road location in Tucker. We offer competitive pay, paid vacations, paid holidays ...

Budget Rent a Car

Customer Service & Rental Agent

Marietta, GA · On-site

$14.75 - $19.75/hr

Budget Rent a Car of Atlanta is currently accepting applications for a Customer Service Agent at our Marietta location. We offer competitive pay, paid vacations, paid holidays, incentive bonuses ...

Budget Rent a Car

Customer Service & Rental Agent

Tucker, GA · On-site

$14.50 - $19.50/hr

Budget Rent a Car of Atlanta is currently accepting applications for a Customer Service Agent at our Lavista Road location in Tucker. We offer competitive pay, paid vacations, paid holidays ...

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All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Decatur, GA

Virtual Customer Service Agent information

See Decatur, GA salary details

$9

$17

$26

How much do virtual customer service agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual customer service agent in Decatur, GA is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.47 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.
More about Virtual Customer Service Agent jobs
What are the most commonly searched types of Customer Service Agent jobs in Decatur, GA? The most popular types of Customer Service Agent jobs in Decatur, GA are:
What are popular job titles related to Virtual Customer Service Agent jobs in Decatur, GA? For Virtual Customer Service Agent jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Agent jobs in Decatur, GA look for? The top searched job categories for Virtual Customer Service Agent jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Virtual Customer Service Agent jobs? Cities near Decatur, GA with the most Virtual Customer Service Agent job openings:
Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Decatur, GA as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,898 per year, or $17.7 per hour.

Customer Service Agent

Dover Corporation

Conyers, GA • On-site

$13.50 - $18.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Dover Corporation rating

8.2

Company rating: 8.2 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.
DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Job Title: Customer Service Agent
Location: Conyers, GA
What we're looking for:
We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and internal teams to initiate front-end processes and help deliver exceptional customer service throughout the customer journey.
What you'll be responsible for in this role:

  • Determine customer product needs
  • Configure products to provide quotations to customers /sales
  • Price quotations / orders and reconcile pricing discrepancies
  • Liaise with Engineering to determine technical feasibility of new products / configurations/ options
  • Prepare customer bid packages
  • Act as internal point of contact for account(s) incoming and outgoing funnel
  • Other duties that may be assigned
What are the basic qualifications?
  • Bachelor's Degree or 5 years' experience in account management/ inside sales
What are the preferred qualifications?
  • 2 years' experience OEM Mfg environment
To be a great fit for the role:
  • Understanding of Microsoft Office programs (Outlook and Excel)
  • Customer focus - ability to keep needs of customer front of mind with every initiative
  • Diligence in adhering to std processes
  • Excellent written and verbal communication
How We Define Our Values and Why You Should Join Our Team:
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.
  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust
What's in it for you? (Comprehensive Benefit Package)
  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays

Work Arrangement : Onsite
Pay Range: -
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Job Function :

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