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Virtual Customer Service Agent Jobs in Decatur, GA

Menzies Aviation

Customer Service Agent

Atlanta, GA · On-site

$14/hr

As a member of our passenger services team, you will be responsible for assisting our passengers at ... Provide information to customers. * Maintain liaison with Airlines and Customer Representatives and ...

Waterford Fire Service

Guest Service Agent

Norcross, GA · On-site

$14.25 - $18/hr

Guest Service Agent Overview: Guest Service Agent is a fun, yet challenging role within the hotel ... A keen eye for detail, time management and great customer service skills . * P leasant and friendly ...

Daifuku

Manual Encoder/Customer Service Agent

Atlanta, GA · On-site

$14.75 - $19.75/hr

Provides customer service and direction to traveling public while accepting passenger baggage. * Scans the bar code(s) of oversized baggage. * Manually encodes bag by scanning or keying in ...

Daifuku

Manual Encoder/Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Provides customer service and direction to traveling public while accepting passenger baggage. * Scans the bar code(s) of oversized baggage. * Manually encodes bag by scanning or keying in ...

sonesta

Guest Service Agent

Atlanta, GA · On-site

$14.50 - $18.25/hr

Guest Services Agent The Guest Services Agent (GSA) is responsible for consistently delivering ... One year of previous hotel experience, or retail customer service preferred. * Previous background ...

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Virtual Customer Service Agent information

See Decatur, GA salary details

$9

$17

$26

How much do virtual customer service agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for virtual customer service agent in Decatur, GA is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.47 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Decatur, GA?

The most popular types of Customer Service Agent jobs in Decatur, GA are:

What are popular job titles related to Virtual Customer Service Agent jobs in Decatur, GA?

For Virtual Customer Service Agent jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Decatur, GA look for?

The top searched job categories for Virtual Customer Service Agent jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Virtual Customer Service Agent jobs?

Cities near Decatur, GA with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,898 per year, or $17.7 per hour.

Customer Service Agent

Menzies Aviation

Atlanta, GA • On-site

$14/hr

Full-time

Re-posted 8 days ago

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

44th of 67 rated aviation services

Job description

As a member of our passenger services team, you will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers' documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
Essential Duties and Responsibilities:
  • Comply with the Location's attendance/tardiness standards.
  • Computerized check-in of passengers for international and domestic travel.
  • Designate seat assignments.
  • Verify documentation for international and domestic flights.
  • Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
  • Verify ticket and seat reservations.
  • Match manifest to on-board count
  • Assist with various governmental agency requirements.
  • Connect and disconnect Jetway/stairs as necessary.
  • Announce arrivals and departures as necessary.
  • Assists with baggage tagging and baggage claim reports.
  • Maintain current knowledge of all flight times during shift.
  • Provide information to customers.
  • Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

Essential Skills and Qualifications:
  • Must be at least 18 years of age.
  • Posses/maintain a valid Driver's License and other FAA required identification/seals.
  • Must be able to speak, read, and write in English.
  • Must pass pre-employment drug test.
  • Must be available and flexible to work variable shifts including, weekends and holidays.
  • Work is done indoors and outdoors - must be comfortable working in all weather conditions.
  • Able to continuously lift, push and pull up to 70 lbs.

Education
High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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