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Virtual Customer Service Agent Jobs in Kentucky (NOW HIRING)

Envoy Air

Part-Time Customer Service Agent

Hebron, KY · On-site

$22.24/hr

As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to ...

Q5 Connections

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

Customer Service Representative Louisville, Kentucky, United States $ 11.00 - 13.00 (US Dollar) About the job Customer Service Representative We are seeking a Customer Service Agent to join our team!

Senture

Customer Service Agent - Clearance Required

London, KY · On-site

$13 - $17.50/hr

Our Customer Service Agents are at the core of everything we do. They play a vital role in our success, and we're looking for motivated, energetic individuals to join our growing team. If you enjoy ...

Senture

Customer Service Agent - Clearance Required

London, KY · On-site

$13 - $17.50/hr

Our Customer Service Agents are at the core of everything we do. They play a vital role in our success, and we're looking for motivated, energetic individuals to join our growing team. If you enjoy ...

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Showing results 21-40

All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Kentucky

Virtual Customer Service Agent information

See Kentucky salary details

$8

$15

$23

How much do virtual customer service agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual customer service agent in Kentucky is $15.78, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.31 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Kentucky?

The most popular types of Customer Service Agent jobs in Kentucky are:

What are popular job titles related to Virtual Customer Service Agent jobs in Kentucky?

For Virtual Customer Service Agent jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Kentucky look for?

The top searched job categories for Virtual Customer Service Agent jobs in Kentucky are:

What cities in Kentucky are hiring for Virtual Customer Service Agent jobs?

Cities in Kentucky with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $32,824 per year, or $15.8 per hour.

Airline Customer Service Agent

Trego-Dugan Aviation

Hebron, KY • On-site

Other

Re-posted 14 days ago

Trego-Dugan Aviation rating

6.2

Company rating: 6.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

42nd of 67 rated aviation services

Job description

Customer Service Agent

General Purpose of Job:

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties and Responsibilities:

  • Processing customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
  • Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
  • Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate
  • Ensures FAA, airline, and airport regulations are followed
  • Enforces safety/security measures and protects sensitive zones
  • Assists customers with special needs, i.e., customers who need assistance in boarding
  • Brings wheelchair passengers from ticket counter to gates and gates to baggage service
  • Excellent communication skills
  • Able to read and write English; bilingual skills a plus
  • Ability to work efficiently under time constraints
  • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
  • Must be well groomed and physically fit
  • Completely clean and search an aircraft
  • Other duties as assigned
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
  • Able to attend required training
  • Obtain and hold a customs seal
  • Complete all required training
  • Only complete tasks for which you are fully trained
  • Report any safety hazard or incident immediately

Physical Demands :

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

MUST be able to work a flexible schedule including nights, weekends and holidays

What Trego-Dugan Aviation employees say

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