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Optum Customer Service Representative Jobs in Kentucky

Redi Mart a division of Red Hed Oil Co.

CSR

London, KY

$9 - $10/hr

As a representative of Red Hed Oil Co. the CSR is expected to present a positive image to the public in attitude and behavior when on duty. The CSR is responsible for servicing the customers needs ...

Domino's Franchise

Customer Service Rep

Winchester, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Franchise

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

QCHI

Customer Service Representative

Shively, KY · On-site

$14/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Domino's Pizza

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

QCHI

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Louisville, KY · On-site

$14/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Shively, KY · On-site

$14.50 - $19.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Q5 Connections

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

Customer Service Representative Louisville, Kentucky, United States $ 11.00 - 13.00 (US Dollar) About the job Customer Service Representative We are seeking a Customer Service Agent to join our team!

LoanMax

Customer Service Representative

Owensboro, KY · On-site

$16 - $17/hr

LoanMax- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential? If so, you've come to the right place! ***We are currently hiring for our ...

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Optum Customer Service Representative information

See Kentucky salary details

$8

$16

$23

How much do optum customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for optum customer service representative in Kentucky is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What does an Optum Customer Service Representative do?

An Optum Customer Service Representative assists customers with inquiries related to health insurance plans, benefits, claims, billing, and coverage options. They communicate with customers via phone, email, or chat to resolve issues, provide information, and ensure customer satisfaction. Representatives are trained to handle sensitive health information securely and must maintain a high level of professionalism and empathy while assisting members. They may also collaborate with other departments to address complex questions or concerns.

What are the key skills and qualifications needed to thrive as an Optum Customer Service Representative, and why are they important?

To thrive as an Optum Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These skills are crucial for delivering accurate information, resolving customer issues efficiently, and ensuring a positive experience for Optum members.

What are some common challenges faced by Optum Customer Service Representatives and how can they be managed?

Optum Customer Service Representatives frequently encounter complex inquiries related to healthcare benefits, claims, and insurance policies. Navigating these topics requires strong problem-solving skills and the ability to communicate clearly with members who may be stressed or confused. Representatives must also adapt to evolving systems and policies while meeting performance metrics such as call resolution time and customer satisfaction. Managing these challenges involves continuous learning, leveraging available resources, and collaborating closely with team leads and subject matter experts to provide accurate assistance.
Optum Customer Service Representative jobs near you
Infographic showing various Optum Customer Service Representative job openings in Kentucky as of August 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 100% In-person job distribution, with an average salary of $33,957 per year, or $16.3 per hour.

Customer Service Representative | Technical Support

Louisville, KY • On-site

Customer Operations
See more jobs at Customer Operationsexternal

$15.25 - $21/hr

Other

Re-posted 22 days ago

Job description

Customer Service Representative

Start Date: October 19, 2026

Training Schedule: 12:00pm-9:00pm Sunday-Thursday

Schedules After Training: All schedules 2nd shift working minimum one weekend day and start times ranging between 3:00pm and 6:00pm

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

Responsibilities

As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Continuously learning and turning that knowledge into customer service wins
  • Uncovering customers needs, creating solutions, and resolving problems
  • Making a positive impression on customers through a best-in-class experience
  • Representing a Fortune 100 company with professionalism and courtesy
  • Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education : High school diploma or equivalent
  • Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
  • Language : Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
  • Technical Skills : MS Office, computer skills, typing
  • Skills : Communication, organization, time management, customer service
  • Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

Apply