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Virtual Customer Service Agent Jobs in Illinois (NOW HIRING)

Addison Group

Customer Service Agent

Palatine, IL · On-site

$20 - $21/hr

Customer Service Agent Industry: Transportation / Logistics Location (City, State): Palatine, IL Assignment Type: Contract-to-Hire Pay: $20 - $21 / hour Available shifts: * Monday-Friday, 9am - 6pm ...

DSV Global Transportation

Customer Service Agent

Aurora, IL · On-site

$14.75 - $19.75/hr

Customer Service Agent Time Type: Full Time Department: Admin Corporate Ops Safety Training FLSA Status: Exempt Non-Exempt Job Status: F/T P/T Temporary Amount of Travel Required (%): 0% Reports To:

DSV A/S

Customer Service Agent

Aurora, IL · On-site

$14.75 - $19.75/hr

Customer Service Agent Time Type: Full Time Department: ☐ Admin ☐ Corporate ☒ Ops ☐ Safety ☐ Training FLSA Status: ☐ Exempt ☒ Non-Exempt Job Status: ☒ F/T ☐ P/T ☐ Temporary Amount ...

FORTUNA

Customer Service agent

Chicago, IL · On-site

$44K - $52K/yr

As a Customer Service Agent, your role will require you to establish relationships with our client base through inbound and outbound sales operations. You'll discuss the services available and turn ...

FORTUNA

Customer Service agent

Chicago, IL · On-site

$44K - $52K/yr

As a Customer Service Agent, your role will require you to establish relationships with our client base through inbound and outbound sales operations. You'll discuss the services available and turn ...

Jet Aviation

Customer Service Agent

Cahokia, IL · On-site

$18 - $19/hr

Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to ...

Jet Aviation

Customer Service Agent

Cahokia, IL · On-site

$18 - $19/hr

The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary As aCustomer Service Agent, you'll be ...

Alarm Systems Inc

Customer Service Agent

Quincy, IL · On-site

$15/hr

Position Overview We're seeking a motivated Customer Service Representative to join our team of Operators. As the first point of contact for our clients' customers, you'll handle inbound calls ...

Alarm Systems Inc

Customer Service Agent

Quincy, IL · On-site

$15/hr

Position Overview We're seeking a motivated Customer Service Representative to join our team of Operators. As the first point of contact for our clients' customers, you'll handle inbound calls ...

Alarm Systems

Customer Service Agent

Quincy, IL · On-site

$15/hr

Position Overview We're seeking a motivated Customer Service Representative to join our team of Operators. As the first point of contact for our clients' customers, you'll handle inbound calls ...

Lightology LLC

Retail Customer Service Agent

Chicago, IL · On-site

$17 - $22/hr

Retail Customer Service Agent Position reports to: Showroom Customer Service Manager Job Location: 215 W Chicago Ave, Chicago, IL 60654 Job Type: Full-Time In Person Pay Rate: $17.00 - $22.00 An hour ...

Lightology LLC

Retail Customer Service Agent

Chicago, IL · On-site

$17 - $22/hr

Retail Customer Service Agent Position reports to: Showroom Customer Service Manager Job Location: 215 W Chicago Ave, Chicago, IL 60654 Job Type: Full-Time In Person Pay Rate: $17.00 - $22.00 An hour ...

Kone AB

Inbound Customer Service Agent

Moline, IL

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

KONE

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

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All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Illinois

Virtual Customer Service Agent information

See Illinois salary details

$9

$17

$26

How much do virtual customer service agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual customer service agent in Illinois is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.33 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Illinois?

The most popular types of Customer Service Agent jobs in Illinois are:

What are popular job titles related to Virtual Customer Service Agent jobs in Illinois?

For Virtual Customer Service Agent jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Illinois look for?

The top searched job categories for Virtual Customer Service Agent jobs in Illinois are:

What cities in Illinois are hiring for Virtual Customer Service Agent jobs?

Cities in Illinois with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,622 per year, or $17.6 per hour.

CUSTOMER SERVICE AGENT

Homewood-Flossmoor Park District

Flossmoor, IL • On-site

$15 - $17/hr

Part-time

Retirement, PTO

Posted 16 days ago

Job description

JOB SUMMARY: Under the supervision and direction of the Manager, the Customer Service Agent is responsible for the efficient operation of the customer service desk. Customer Service Agent is responsible for handling the daily business at the customer service desk, registrations, open skating, skate rental and ice rental payments, answering telephones and giving information on Ice Arena programs and operations, daily deposits/bookkeeping. Works hours as assigned including days, nights, weekends. The H-F Park District's mission statement is "to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment".
ESSENTIAL JOB RESPONSIBILITIES:
  • Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
  • Greet visitors promptly and courteously, interact with customers to meet their needs while visiting the facility
  • Will assist the supervisors, manager in the actual operation of the facility
  • Responsibly and accurately handle cash, check or credit card payments, maintain a balanced cash drawer, and process a balanced deposit
  • Understand Ice Arena policies
  • Perform other work as assigned
  • Adhere to all policies and procedures outlined in the Policy and Procedure Manual, Personnel Manual and Safety Manual
  • Be prepared to respond to medical emergencies
  • Have a basic knowledge of all facilities, parks, programs, special events, and memberships; or know how and where to obtain the information
  • Assist all employees of the Park District as needed
  • Other related job duties as assigned.

COGNITIVE SKILLS REQUIRED:
  • Must be able to read, write and organize materials
  • Must be able to communicate effectively orally and in writing
  • Must be able to troubleshoot, solve problems and exercise good judgement
  • Must be a self-starter able to work with minimal supervision
  • Must be able to assist customers both in person and by phone in a professional and courteous manner
  • Must be able to register participants for various programs with consistency and accuracy
  • Must be able to handle pressure and an active environment
  • Must be able to communicate with all departments

JOB SKILLS AND QUALIFICATIONS:
  • Professional demeanor and outstanding customer service skills
  • Accurate in work with great attention to detail
  • Ability to diffuse difficult situations or contentious customer interactions
  • Ability to handle emergencies in a calm and professional manner
  • Knowledge and skills with computers and software including Microsoft Office
  • Ability to learn additional software and systems required for business transactions

EDUCATION AND TRAINING:
  • Customer Service experience preferred
  • CPR/First Aid Certified.

PHYSICAL REQUIREMENTS:
STANDING: Extended periods of time
SITTING: Some
WALKING: Some
LIFTING: Occasional under 25 pounds
STOOPING: Yes, to retrieve information from low files
REACHING: Minimal
CLIMBING: Minimal
VERBAL: Extensive, must be able to communicate with in-person customers and over a phone
VISION: Extensive, must be able to read, write and use a computer
HOURS:
The Customer Service Agent may work any hours that Park District facilities are open.
Part-Time Benefits:
  • Discounted individual fitness membership at Racquet Fitness Center
  • Discounted golf fees and driving range tokens at Coyote Run
  • Individual admission to open skate at H-F Ice Arena
  • Individual Lions pool pass
  • 20% off (1) facility rental/year
  • 20% off birthday party package for child(ren)
  • 20% off program fees
  • Irons Oaks ropes course & climbing tower
  • Individual ski rental at Irons Oaks (cross-country skiing)
  • 457 Retirement Plan
  • Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).
  • Paid CPR/AED training and certification.
  • Additional benefits for facility employees only.
  • Paid Leave Time Off

Apply