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Virtual Customer Service Agent Jobs in Berwyn, IL

Liveops

Remote Customer Service Agent

Gary, IN · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Hammond, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Magical Destinations Travel

Customer Service Agent

Chicago, IL · On-site

$16 - $21.50/hr

About the job Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a ... Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and ...

Addison Group

Customer Service Agent

Palatine, IL · On-site

$20 - $21/hr

Customer Service Agent Industry: Transportation / Logistics Location (City, State): Palatine, IL Assignment Type: Contract-to-Hire Pay: $20 - $21 / hour Available shifts: * Monday-Friday, 9am - 6pm ...

DSV Global Transportation

Customer Service Agent

Aurora, IL · On-site

$14.75 - $19.75/hr

Customer Service Agent Time Type: Full Time Department: Admin Corporate Ops Safety Training FLSA Status: Exempt Non-Exempt Job Status: F/T P/T Temporary Amount of Travel Required (%): 0% Reports To:

DSV A/S

Customer Service Agent

Aurora, IL · On-site

$14.75 - $19.75/hr

Customer Service Agent Time Type: Full Time Department: ☐ Admin ☐ Corporate ☒ Ops ☐ Safety ☐ Training FLSA Status: ☐ Exempt ☒ Non-Exempt Job Status: ☒ F/T ☐ P/T ☐ Temporary Amount ...

FORTUNA

Customer Service agent

Chicago, IL · On-site

$44K - $52K/yr

As a Customer Service Agent, your role will require you to establish relationships with our client base through inbound and outbound sales operations. You'll discuss the services available and turn ...

FORTUNA

Customer Service agent

Chicago, IL · On-site

$44K - $52K/yr

As a Customer Service Agent, your role will require you to establish relationships with our client base through inbound and outbound sales operations. You'll discuss the services available and turn ...

Expeditors

Transcon Customer Service Agent

Melrose Park, IL · On-site

$20 - $28/hr

Transcon Customer Service Agent We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of ...

New

Lightology LLC

Retail Customer Service Agent

Chicago, IL · On-site

$17 - $22/hr

Retail Customer Service Agent Position reports to: Showroom Customer Service Manager Job Location: 215 W Chicago Ave, Chicago, IL 60654 Job Type: Full-Time In Person Pay Rate: $17.00 - $22.00 An hour ...

Lightology

Retail Customer Service Agent

Chicago, IL · On-site

$17 - $22/hr

Retail Customer Service Agent Position reports to: Showroom Customer Service Manager Job Location: 215 W Chicago Ave, Chicago, IL 60654 Job Type: Full-Time In Person Pay Rate: $17.00 - $22.00 An hour ...

Lightology LLC

Retail Customer Service Agent

Chicago, IL · On-site

$17 - $22/hr

Retail Customer Service Agent Position reports to: Showroom Customer Service Manager Job Location: 215 W Chicago Ave, Chicago, IL 60654 Job Type: Full-Time In Person Pay Rate: $17.00 - $22.00 An hour ...

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All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Berwyn, IL

Virtual Customer Service Agent information

See Berwyn, IL salary details

$9

$18

$27

How much do virtual customer service agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual customer service agent in Berwyn, IL is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.24 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What job categories do people searching Virtual Customer Service Agent jobs in Berwyn, IL look for?

The top searched job categories for Virtual Customer Service Agent jobs in Berwyn, IL are:

What cities near Berwyn, IL are hiring for Virtual Customer Service Agent jobs?

Cities near Berwyn, IL with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you

Remote Customer Service Agent

Liveops

Gary, IN • Remote

$15.50 - $20.75/hr

Contractor

Re-posted 28 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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