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Virtual Csr Jobs in Arizona (NOW HIRING)

Branch 54

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Customer Service Representative

Phoenix, AZ · On-site

$24/hr

The Customer Service Representative (CSR) manages projects in part from quote entry through delivery of goods. This includes, but not limited to, pricing for contractor bids, ordering materials ...

New

BCForward

Customer Service Representative

Phoenix, AZ · On-site

$18.79/hr

Customer Service Representative Duration: 12+ Months Location: Phoenix, AZ 85007 Shift: M - F 8AM -5PM Payrate: $18.79/hr * This position is responsible for reviewing applications for various public ...

Branded Bills

Customer Service Representative

Tempe, AZ · On-site

$18 - $19/hr

Customer Service Representative Department: Customer Service Reports To: Director of Customer Experience Employment Type: Full-Time Hourly (Non-Exempt) / On-Site Role Summary: Branded Bills is a ...

FastSigns

Customer Service Representative

Mesa, AZ · On-site

$19 - $21/hr

Replies within 24 hours FASTSIGNS #160901 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus

Domino's

Customer Service Rep

Scottsdale, AZ · On-site

$16.25 - $22.25/hr

As a Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create ...

Circle K

Customer Service Representative

Lake Havasu City, AZ · On-site

$15.25 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Domino's Pizza

Customer Service Rep

Scottsdale, AZ · On-site

$16.25 - $22.25/hr

As a Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create ...

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Virtual Csr information

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How much do virtual csr jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual csr in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a virtual CSR?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a virtual CSR?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by virtual CSRs, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.

What are the most commonly searched types of Csr jobs in Arizona?

The most popular types of Csr jobs in Arizona are:

What are popular job titles related to Virtual Csr jobs in Arizona?

For Virtual Csr jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Virtual Csr jobs in Arizona look for?

The top searched job categories for Virtual Csr jobs in Arizona are:

What cities in Arizona are hiring for Virtual Csr jobs?

Cities in Arizona with the most Virtual Csr job openings:

Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Arizona as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

Customer Service Representative

Concord Servicing

Scottsdale, AZ • On-site

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 hours ago

Key responsibilities

  • Serve as the primary point of contact for solar loan customers via inbound and outbound communication channels.

  • Handle inquiries related to loan account status, payment processing, billing disputes, and account maintenance.

  • Accurately document customer interactions, resolutions, and follow-up actions in the loan servicing platform.

Job description

About the Role:

Concord is a leading Loan Servicing Fintech company dedicated to delivering exceptional financial solutions. We are seeking an on-site Customer Service Representative to join our Contact Center team at our Scottsdale, AZ facility. As a Customer Service Representative, you will serve as a primary point of contact for customers, providing outstanding service while adhering to rigorous security and compliance standards. You will play a critical role in maintaining customer satisfaction, resolving account inquiries, and supporting loan servicing operations in a fast-paced, high-security environment.

Duties and Responsibilities:

  • Serve as the primary point of contact for solar loan customers via inbound and outbound phone, email, and chat channels
  • Handle inquiries related to loan account status, payment processing, billing disputes, and general account maintenance
  • Accurately document all customer interactions, resolutions, and follow-up actions in the loan servicing platform
  • Authenticate customer identity and maintain strict adherence to security protocols and data privacy requirements set by the solar loan originator
  • Escalate complex or sensitive issues to the appropriate team or supervisor in a timely and professional manner
  • Process payment arrangements, account updates, and service requests in accordance with established procedures and compliance guidelines
  • Meet or exceed individual and team KPIs including call handle time, first-call resolution, quality scores, and customer satisfaction
  • Participate in ongoing training to stay current on product updates, policy changes, and security requirements
  • Collaborate with cross-functional teams including Collections, Operations, and Compliance to resolve customer issues
  • Maintain confidentiality of all customer and company information in accordance with applicable regulations

Requirements

Qualifications:

  • 2–3 years of customer service experience, preferably in a contact center, financial services, or Fintech environment
  • Strong verbal and written communication skills with the ability to clearly explain complex financial information
  • Demonstrated ability to handle high call volumes while maintaining accuracy and professionalism
  • Proficiency with CRM platforms, loan origination/servicing systems, and Microsoft Office Suite
  • High attention to detail and commitment to data security and compliance
  • Ability to work onsite at our Scottsdale, AZ Contact Center — this is a fully onsite position

Preferred:

  • Experience in loan servicing, solar financing, or consumer lending
  • Familiarity with regulatory frameworks
  • Bilingual (English/Spanish) a plus

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources