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Head Csr Jobs in Arizona (NOW HIRING)

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

QDI Surfaces

Customer Service Rep

Tucson, AZ · On-site

$20/hr

Customer Service Representative Are you ready to elevate your career in a thriving industry? QDI ... You tackle challenges head-on, demonstrating a proactive approach to problem-solving.

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16.50 - $18.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

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All JobsHead Csr JobsHead Csr Jobs in Arizona

Head Csr information

What is a head CSR?

Head CSRs, or Head Customer Service Representatives, are professionals responsible for overseeing customer service teams and ensuring high-quality support for an organization's clients. They manage day-to-day operations, handle escalated customer issues, train staff, and implement service policies to improve customer satisfaction. Head CSRs also analyze service metrics, coordinate with other departments, and play a key role in developing strategies to enhance the overall customer experience. Their leadership ensures the team meets performance targets and maintains a positive company reputation.

What are the key skills and qualifications needed to thrive as a head CSR?

To thrive as a Head CSR, strong leadership, in-depth customer service knowledge, and experience in team management are essential, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, call center software, and reporting tools is typically required. Exceptional communication, conflict resolution, and motivational skills help foster a positive team environment and ensure excellent service delivery. These skills and qualities are crucial for driving team performance, maintaining customer satisfaction, and achieving organizational goals.

What are some common challenges faced by a head CSR, and how can they be addressed?

A Head of Customer Service Relations often encounters challenges such as maintaining high team morale during periods of high customer demand, ensuring consistent service quality across channels, and effectively managing escalated customer issues. Addressing these challenges requires strong leadership, regular training, and clear communication protocols. Collaborating closely with other departments, such as sales and product development, also helps in providing holistic solutions to customer concerns and improving overall service delivery.

What is the difference between Head Csr vs Customer Service Manager?

AspectHead CsrCustomer Service Manager
ResponsibilitiesOversees customer service strategies, manages teams, and develops policiesManages daily customer service operations, handles escalations, and supervises staff
Required CredentialsTypically requires leadership experience, customer service background, and relevant certificationsRequires experience in customer service, leadership skills, and often a related degree
Work EnvironmentStrategic, leadership-focused, often in corporate officesOperational, team-oriented, often in call centers or customer service departments

The Head Csr focuses on strategic leadership and policy development for customer service, while the Customer Service Manager handles daily operations and team supervision. Both roles require customer service experience, but the Head Csr is more senior and strategic in scope.

What are the most commonly searched types of Csr jobs in Arizona?

The most popular types of Csr jobs in Arizona are:

What cities in Arizona are hiring for Head Csr jobs?

Cities in Arizona with the most Head Csr job openings:

Head Csr jobs near you
Infographic showing various Head Csr job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Customer Service Representative

ACE Home Services

Phoenix, AZ • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Customer Service Representative

Looking to trade up to a better opportunity? ACE Home Services is hiring Customer Service Representatives.

Pay: $18–$20/hr + spiffs

  • Weekend availability required.
  • Flexible hybrid schedules.
  • Training: Training will be completed on site during normal business hours of 8am-4pm Monday - Friday.
Why Join Ace?
  • Medical, prescription, dental & vision insurance
  • Disability & term life insurance
  • 401(k) with company match
  • Paid holidays & PTO
  • Ongoing training, development, and real growth opportunities
  • A stable, locally operated company with a family-style culture
  • Flexible, hybrid/remote schedule!
Customer Service Representative Duties:
  • Take inbound calls from new and existing customers and create lifelong ACE customers
  • Make outbound calls to membership customers to schedule maintenance visits, communicate promotions, pitch sales opportunities, and cross-selling options
  • Enter and update sensitive customer information accurately
  • Provide general inbound customer service and support
Customer Service Representative Requirements:
  • Previous customer service experience, especially inbound and outbound call handling
  • Previous customer service experience in a trades environment
  • Service Titan experience
  • Strong attention to detail and ability to multitask
  • A team-first mindset with honesty, integrity, and a positive attitude
Who We Are

ACE Home Services is locally operated with the feel of a small business and the stability of a large one. Our teams work hard, support each other, and are rewarded for their contributions. We invest in our people through training, development, and unmatched benefits.

Apply Today!

Ace Home Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local law.

Posted Min Pay Rate

USD $18.00/Hr.

Posted Max Pay Rate

USD $20.00/Hr.

Apply