Job Type
Full-time
Description
Join an Amazing Team at Davinci Virtual!
Davinci Virtual is the leading global provider of business addresses, live answering services, and meeting spaces. We're a fast-growing, fulfillment-driven company known for our innovative solutions and exceptional service-and we're looking for friendly, energetic people to join our team!
As a Virtual Client Specialist, you are the voice of our company. You'll handle inbound calls on behalf of Davinci's clients while providing warm, professional, top-notch customer support. After completing in-person training at our Midvale office, you'll work fully from home-no commute, no dress code, all comfort. (You'll just need reliable internet and a quiet workspace.)
If you're enthusiastic, customer-focused, and excited about growing with an incredible team, this may be the perfect fit for you!
What We Offer:
Competitive Pay & Bonuses
โข $16/hr. to start
โข New-hire bonuses at 3 months and 9 months
โข Lots of opportunity for advancement
Exceptional Benefits (Seriously Amazing!)
โข 100% employer-paid Medical, Dental, and Vision for employees
โข Affordable family plans
โข HSA, FSA, and Dependent Care FSA options
โข Employer-paid life insurance, short-term disability, and long-term disability
Rewards & Recognition Program - Nectar
Earn points from peers, leaders, and HR that you can redeem for:
โข Bonuses added to your paycheck
โข Extra paid time off
โข Amazon items or gift cards
Work-From-Home Flexibility
โข After training, work fully remote
โข Supportive team and leadership
โข Opportunities for professional development and leadership training
What You'll Do:
โข Answer inbound calls accurately, efficiently, and with a great attitude
โข Provide outstanding customer service on every call
โข Navigate client instructions, websites, schedules, and tools with confidence
โข Send professional, well-written emails as needed
โข Meet call quality, accuracy, and answer-time standards
โข Communicate effectively with coworkers, leaders, and clients
โข Review team stats daily and strive to meet goals
โข Follow department procedures, policies, and workflows
โข Contribute to team culture and be a positive, supportive teammate
Grow With Us - Professional Development:
โข Participate in leadership and personal development programs
โข Bring forward ideas to improve processes and the customer experience
โข Commit to achieving team and company goals
โข Continuously learn new tools and skills
Requirements
What You Need:
โข High School diploma
โข 40+ WPM typing speed
โข Excellent written and verbal English skills
โข Customer service experience
โข Proficiency with Microsoft Office, Outlook, Internet, and Windows
โข Reliable high-speed internet for WFH
โข Backup location in case of outages (or ability to work occasionally from our office)
Preferred Traits:
โข Team player with strong communication
โข Problem-solving and conflict-resolution skills
โข Motivated, tech-savvy, and eager to learn
โข Organized, focused, and adaptable
โข Consistent and dependable attendance
โข Professional presentation
Working Conditions
โข Quiet, distraction-free home workspace
โข Frequent use of phone and computer systems
โข Must be able to sit at a desk for most of the shift
โข Minimal physical effort required
All job offers are contingent upon passing a background check, including verification of past employment, education, and criminal records as permitted by law.
Salary Description
$16/hr