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Virtual Community Manager Jobs in Boston, MA (NOW HIRING)

Imprivata

Community Development Manager

Waltham, MA · On-site

$136K - $146K/yr

Job Summary The Community Development Manager leads the strategy, growth, and engagement of ... Plan and execute virtual and in-person customer engagement programs, including webinars, meetups ...

Imprivata

Community Development Manager

Waltham, MA

Job Summary The Community Development Manager leads the strategy, growth, and engagement of ... Plan and execute virtual and in-person customer engagement programs, including webinars, meetups ...

Overstory Health

Virtual Therapist

Boston, MA · Hybrid

Your daily role will include managing: clinical assessments, group therapy, individual therapy ... We build deep, authentic relationships--with our patients, communities, and each other--because ...

Overstory Health

Virtual Therapist

Boston, MA · On-site +1

Your daily role will include managing: clinical assessments, group therapy, individual therapy ... We build deep, authentic relationships-with our patients, communities, and each other-because ...

Overstory Health

Virtual Therapist

Boston, MA · Hybrid

Your daily role will include managing: clinical assessments, group therapy, individual therapy ... We build deep, authentic relationships-with our patients, communities, and each other-because ...

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All JobsCommunity JobsVirtual Community Manager JobsVirtual Community Manager Jobs in Boston, MA

Virtual Community Manager information

See Boston, MA salary details

$33.7K

$64K

$100.5K

How much do virtual community manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for virtual community manager in Boston, MA is $64,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $72,800.00 per year, depending on experience, location, and employer.

How does a virtual community manager typically collaborate with other departments to enhance member engagement?

As a Virtual Community Manager, you will often work closely with marketing, customer support, and product teams to ensure that community initiatives align with overall business goals. This collaboration can involve sharing user feedback to inform product development, supporting marketing campaigns with community-driven content, and coordinating with support teams to address recurring member inquiries. Engaging in regular cross-departmental meetings and utilizing collaborative project management tools are common practices to streamline communication and maximize the community's impact.

What is a virtual community manager?

A Virtual Community Manager is a professional responsible for building, engaging, and maintaining online communities for businesses, brands, or organizations. They manage social media channels, forums, and other digital platforms to foster positive interactions, address member concerns, and encourage participation. Their role often includes creating content, moderating discussions, and developing strategies to grow and support the community. Virtual Community Managers play a key part in enhancing brand loyalty and ensuring a positive online experience for members.

What is the difference between Virtual Community Manager vs Social Media Coordinator?

AspectVirtual Community ManagerSocial Media Coordinator
CredentialsExperience in online community management, relevant certifications (e.g., Community Management certifications)Social media marketing skills, familiarity with social platforms, marketing certifications
Work EnvironmentOnline platforms, forums, community portalsSocial media platforms like Facebook, Instagram, Twitter
Employer & IndustryTech companies, gaming, education, customer supportMarketing agencies, brands, media companies
Search & Comparison IntentUnderstanding community engagement roles, online community managementSocial media marketing, content creation, brand promotion

The Virtual Community Manager focuses on building and maintaining online communities through forums and dedicated platforms, emphasizing engagement and support. In contrast, the Social Media Coordinator primarily manages social media channels to promote brands and campaigns. While both roles require digital communication skills, the Virtual Community Manager specializes in community engagement, whereas the Social Media Coordinator concentrates on content and brand visibility across social platforms.

What are the key skills and qualifications needed to thrive as a virtual community manager, and why are they important?

To thrive as a Virtual Community Manager, you need expertise in online community engagement, content moderation, and a solid understanding of social media platforms, typically supported by experience in digital communications or marketing. Familiarity with community management tools like Discord, Slack, or Facebook Groups, as well as analytics platforms, is often required. Outstanding written communication, conflict resolution, and empathy are essential soft skills for fostering a positive and inclusive online environment. These skills and qualities are crucial for building active, loyal communities and ensuring smooth, effective interactions in virtual spaces.
What are popular job titles related to Virtual Community Manager jobs in Boston, MA? For Virtual Community Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Virtual Community Manager jobs in Boston, MA look for? The top searched job categories for Virtual Community Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Virtual Community Manager jobs? Cities near Boston, MA with the most Virtual Community Manager job openings:
Virtual Community Manager jobs near you
Infographic showing various Virtual Community Manager job openings in Boston, MA as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $64,030 per year, or $30.8 per hour.

Community Development Manager

Imprivata

Waltham, MA • On-site

$136K - $146K/yr

Full-time

Posted 26 days ago

Job description

Description
Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task-it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results-for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose-and where every day you can make an impact-you'll find it here.
We are seeking a Community Development Manager to join our team. This is a hybrid opportunity based out of Waltham, MA.
Job Summary
The Community Development Manager leads the strategy, growth, and engagement of Imprivata's customer community, creating programs that foster customer connections, knowledge sharing, advocacy, and business value. This role owns the community platform and engagement initiatives, partnering across Customer Success, Support, Product, Marketing, Sales, Customer Advocacy, and Events to deliver exceptional customer experiences.
Duties and Responsibilities
  • Develop and execute the strategy for Imprivata's customer community to drive engagement, advocacy, retention, and measurable business value.
  • Evolve the Salesforce Experience Cloud community into a premier destination for customer learning, collaboration, support, and networking.
  • Define, track, and report on KPIs, dashboards, and analytics to measure community growth, engagement, satisfaction, and business impact.
  • Design and deliver customer onboarding, recognition, advocacy, and engagement programs that encourage participation and knowledge sharing.
  • Build and nurture relationships with customers, champions, advocates, and community leaders to foster a thriving global community.
  • Manage community content, educational resources, campaigns, forums, and user groups in partnership with cross-functional teams.
  • Plan and execute virtual and in-person customer engagement programs, including webinars, meetups, user groups, and Imprivata Connect.
  • Establish governance, operational processes, and best practices to ensure a scalable, high-quality community experience, partnering with Customer Success to maintain timely engagement.
  • Collaborate with Product, Customer Success, Sales, Marketing, Support, and Engineering to align community initiatives with business objectives and customer needs.
  • Gather, analyze, and communicate customer feedback to support Voice of the Customer initiatives, product improvements, and strategic decision-making.
  • Stay current on industry trends and emerging technologies, identifying opportunities to leverage AI, automation, and digital tools to enhance community experiences.
  • Other duties as assigned and required

Qualifications
  • Bachelor's degree in Business, Marketing, Communications, Information Technology, or a related field with 5+ years of relevant experience, or 7+ years of equivalent professional experience.
  • Proven experience building, growing, and managing customer or technical communities with Salesforce Experience Cloud or similar community engagement platforms.
  • Demonstrated success developing community strategies and programs that drive customer engagement and measurable business outcomes.
  • Strong project management, communication, and stakeholder management skills, with the ability to influence and collaborate across cross-functional teams.
  • Data-driven mindset with experience analyzing engagement metrics and translating insights into action.
  • Highly organized, self-motivated professional who thrives in a fast-paced environment and is passionate about customer engagement and advocacy.
  • Experience managing technical, healthcare IT, customer advocacy, customer marketing, or customer success programs.
  • Experience developing customer champion, ambassador, advisory board, or similar engagement programs.
  • Knowledge of community engagement best practices, member lifecycle management, and event planning for virtual and in-person experiences.
  • Community management certification (CMX, Community-Led Growth, FeverBee, or similar) preferred.

This position offers a total compensation range of $136,000.00 to $146,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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