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Virtual Community Manager Jobs in Virginia (NOW HIRING)

Virtual Peace of Mind

Licensed Clinician | VPM

Suffolk, VA · Remote

$57K - $77K/yr

Remote (U.S.) About Virtual Peace of Mind (VPM) Virtual Peace of Mind (VPM) is a fast-growing ... Strong time management, organization, and documentation skills * Commitment to culturally ...

Virtual Peace of Mind

Licensed Clinician | VPM

Suffolk, VA · On-site

$53K - $71K/yr

Remote (U.S.) About Virtual Peace of Mind (VPM) Virtual Peace of Mind (VPM) is a fast-growing ... Strong time management, organization, and documentation skills * Commitment to culturally ...

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Virtual Community Manager information

How does a virtual community manager typically collaborate with other departments to enhance member engagement?

As a Virtual Community Manager, you will often work closely with marketing, customer support, and product teams to ensure that community initiatives align with overall business goals. This collaboration can involve sharing user feedback to inform product development, supporting marketing campaigns with community-driven content, and coordinating with support teams to address recurring member inquiries. Engaging in regular cross-departmental meetings and utilizing collaborative project management tools are common practices to streamline communication and maximize the community's impact.

What is a virtual community manager?

A Virtual Community Manager is a professional responsible for building, engaging, and maintaining online communities for businesses, brands, or organizations. They manage social media channels, forums, and other digital platforms to foster positive interactions, address member concerns, and encourage participation. Their role often includes creating content, moderating discussions, and developing strategies to grow and support the community. Virtual Community Managers play a key part in enhancing brand loyalty and ensuring a positive online experience for members.

What is the difference between Virtual Community Manager vs Social Media Coordinator?

AspectVirtual Community ManagerSocial Media Coordinator
CredentialsExperience in online community management, relevant certifications (e.g., Community Management certifications)Social media marketing skills, familiarity with social platforms, marketing certifications
Work EnvironmentOnline platforms, forums, community portalsSocial media platforms like Facebook, Instagram, Twitter
Employer & IndustryTech companies, gaming, education, customer supportMarketing agencies, brands, media companies
Search & Comparison IntentUnderstanding community engagement roles, online community managementSocial media marketing, content creation, brand promotion

The Virtual Community Manager focuses on building and maintaining online communities through forums and dedicated platforms, emphasizing engagement and support. In contrast, the Social Media Coordinator primarily manages social media channels to promote brands and campaigns. While both roles require digital communication skills, the Virtual Community Manager specializes in community engagement, whereas the Social Media Coordinator concentrates on content and brand visibility across social platforms.

What are the key skills and qualifications needed to thrive as a virtual community manager, and why are they important?

To thrive as a Virtual Community Manager, you need expertise in online community engagement, content moderation, and a solid understanding of social media platforms, typically supported by experience in digital communications or marketing. Familiarity with community management tools like Discord, Slack, or Facebook Groups, as well as analytics platforms, is often required. Outstanding written communication, conflict resolution, and empathy are essential soft skills for fostering a positive and inclusive online environment. These skills and qualities are crucial for building active, loyal communities and ensuring smooth, effective interactions in virtual spaces.

What are popular job titles related to Virtual Community Manager jobs in Virginia?

For Virtual Community Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Virtual Community Manager jobs in Virginia look for?

The top searched job categories for Virtual Community Manager jobs in Virginia are:

What cities in Virginia are hiring for Virtual Community Manager jobs?

Cities in Virginia with the most Virtual Community Manager job openings:

Virtual Community Manager jobs near you
Infographic showing various Virtual Community Manager job openings in Virginia as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Virtual Channels Supervisor

Chartway Federal Credit Union

Virginia Beach, VA • On-site, Remote

$26 - $34/hr

Full-time

Posted 10 days ago

Job description

JobTitle: Virtual Channels Supervisor
Job Type: Full-time
Department Hours: Monday - Friday 8:00 AM - 7:00 PM; Saturdays 8:00am - 5:00pm
Location: Virginia Beach, Virgina
HiringRange: $26.00 - $34.00 per hour
(Higher compensation may be considered based on experience,qualifications, and internal equity)
All of us at Chartway stand united in our strong culture oflistening and learning. We treat people with respect, integrity, and kindness,and are committed to continuously developing a diverse and inclusive workplacewhere team members are empowered to be their authentic selves. All backgrounds,viewpoints, and life experiences are welcome, knowing this commitmentstrengthens our credit union family and communities.
Job Description:
Reports directly to the Interactive Manager. Areas of responsibility include supporting our team
members and leaders with member interactions. The Virtual Channels Supervisor will be
responsible for training, coaching, motivating, recognizing, assigning queue work, and
monitoring work daily in support of department goals.
Responsible and Accountable for:
  • Maintaining a continuous floor/ team chat presence.
  • Conducting account level research and monitoring call trends to promote superior
    service.
  • Handling escalated member calls and providing problem resolution.
  • Effectively supervising and coaching Solution Center team members in a fast-paced
    environment.
  • Partner to resolve issues within the Member Solutions team and remove barriers.
  • Monitor daily queue coverage and phone staffing needs.
  • Drive morale and identify ways to recognize strong performance.
  • Host and participate in team meetings to ensure communication is consistent and
    timely.
  • Participate in candidate interviews when recruitment needs arise.
  • Meet all required deadlines.
  • Achieving department goals while operating within budgetary guidelines.

Knowledge, Skills, and Abilities:
  • Strong verbal and written communication skills required for interfacing with staff and
    management.
  • Strong leadership skills to ensure that full staffing, consistent remote monitoring,
    thorough reviews, adequate training, and staff development needs are met.
  • Analytical ability to understand and interpret various reports and data.
  • Ability to understand and interpret goals.
  • Strong problem-solving skills.
  • Self-motivated with the ability to work independently.
  • Demonstrate ability to remain calm in emotional tense situations.
  • Maintain a professional work demeanor and environment at all times.
  • Able to work flexible hours to meet the demands and needs of the team.
  • Exceptional judgment in offering service to members, adhering to policy, and other
    applicable regulations, while protecting the credit union assets by identifying
    opportunities to reduce losses.
  • Strong knowledge and experience with creating strong member experiences
  • Ability to prioritize work and remain organized.
  • Ability to understand and be aware of possible suspicious activities or transactions by
    members or by team members, directors, executives, or officers of the credit Union.
    Promptly notify management as required by credit union policy if unusual activity is
    observed which could be an indication of financial crime or efforts to evade reporting
    requirements of the Bank Secrecy Act or other laws and regulations.
  • May be asked to fill in for the Interactive Managers during vacations or other

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.
If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 45863 or email us at recruiter@chartway.com.

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