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Virtual Collections Agent Jobs in Chicago, IL (NOW HIRING)

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Virtual Collections Agent information

See Chicago, IL salary details

$11

$18

$29

How much do virtual collections agent jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for virtual collections agent in Chicago, IL is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.06 per hour, depending on experience, location, and employer.

What is a virtual collections agent?

A Virtual Collections Agent is a remote professional responsible for contacting customers to collect outstanding payments on accounts. They use phone calls, emails, and chat to negotiate payment plans, provide account information, and resolve billing issues. This role requires strong communication, negotiation, and problem-solving skills to ensure timely debt recovery while maintaining positive customer relationships. Many Virtual Collections Agents work for financial institutions, collection agencies, or companies with large customer billing operations. Effective agents are empathetic yet firm, helping customers find suitable payment solutions while meeting company targets.

What does a virtual collections agent do?

A typical day for a Virtual Collections Agent involves making outbound calls or sending digital communications to customers with overdue accounts, updating account records, and documenting all interactions in the collections management system. Agents work independently from a remote location but frequently participate in virtual team meetings or training sessions to stay updated on best practices and compliance requirements. You may also need to collaborate with team leads or supervisors to strategize about complex cases or escalate certain issues. This role requires balancing productivity targets with providing respectful and empathetic service to customers. The structure offers a mix of autonomy and team support, ideal for motivated self-starters.

What are the key skills and qualifications needed to thrive as a virtual collections agent?

To thrive as a Virtual Collections Agent, you need strong communication skills, attention to detail, and experience in customer service or debt collection, often supported by a high school diploma or equivalent. Familiarity with collections software (like debt management platforms), CRM systems, and call center technology is typically required. Excellent negotiation, emotional intelligence, and problem-solving abilities help agents build rapport and resolve payment issues effectively. These skills are vital to ensuring effective recovery of outstanding debts while maintaining positive customer relationships and adhering to regulatory guidelines.

What are popular job titles related to Virtual Collections Agent jobs in Chicago, IL?

For Virtual Collections Agent jobs in Chicago, IL, the most frequently searched job titles are:

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The top searched job categories for Virtual Collections Agent jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Virtual Collections Agent jobs?

Cities near Chicago, IL with the most Virtual Collections Agent job openings:

Virtual Collections Agent jobs near you

Policy Processing Representative- Spanish Speaking

AMERICAN FREEDOM INSURANCE

Mount Prospect, IL

$18 - $22/hr

Full-time

Re-posted 28 days ago

Job description

Description:

Do you enjoy helping people and solving problems? Are you looking for a workplace that values teamwork, growth, and exceptional customer care? American Freedom Insurance Company (AFIC) invites you to join our team! We're expanding in Illinois, Indiana, Pennsylvania, Tennessee, and Texas. As an "A+" Superior-rated company by A.M. Best, we take pride in delivering industry-leading customer service in the nonstandard auto insurance market—and we’re looking for someone like you to help us continue driving forward!



What You’ll Do

As the first point of contact for our customers, you’ll ensure they receive outstanding support:

  • Answer Calls & Assist Customers: Handle inquiries from agents and policyholders with professionalism and care, including payment processing, policy changes, and eChats
  • Data Entry: Accurately gather, process, and enter customer and agent information into our systems
  • Deliver Exceptional Service: Uphold AFIC’s commitment to quality, leaving every customer with a positive experience
Requirements:

We’re seeking a bilingual (Spanish-English) Customer Service Representative who thrives on assisting customers, handling inquiries, and keeping operations running smoothly. If you’re organized, dependable, and confident on the phone, this role is a great fit for you.

  • Degree Highly preferred
  • Insurance Industry experience preferred
  • Fluent in Spanish and English
  • Strong attendance record and dependability
  • Customer service, call center, or collections experience preferred
  • Detail-oriented with clerical and data entry skills
  • Excellent communication and phone etiquette
  • Comfortable multi-tasking in a fast-paced environment
  • Proficient PC skills with a typing speed of at least 30 WPM


Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you

  • Competitive Salary: Rewarding your expertise and experience
  • Financial Security: 401K with up to a 6% company match
  • Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
  • Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
  • Work-Life Balance: Monday-Friday, 8 am-5 pm CST plus rotating Saturdays
  • Holidays: At Least 6 Paid Holidays
  • Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
  • Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
  • Employee Recognition: We celebrate work milestones to show appreciation for your contributions
  • Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
  • Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more